Our head office is in Helsinki, Finland and we are a global leader in the elevator and escalator industry. Each day, we move over a billion people, with our portfolio of elevators, escalators and automatic building doors as well as a range of services for equipment modernization and maintenance.
And it may surprise you that we serve more than 450,000 customers around the world.
Those customers are builders, building owners, facility managers, and developers. In addition, architects, authorities, and consultants are key parties in the decision-making process when choosing elevators, escalators, doors and services.
Our maintenance customers range from small facility management companies serving a single building to large global retail or hotel chains.
At the end of last year, KONE had annual net sales of EUR 8.9 billion and we employed over 55,000 people.
apiopscycles like popsicles but for geeks.
Build it an they will come. Vanity metrics. Now what?
Henrik Ehrnrooth ”Like an iPhone on rails”
Here are the most recent examples of what type of solutions from KONE and 3rd parties digital platform enables. You probably have a roadmap of some sorts of APIs that you would like to build.
Only when you have validated with at a minimum one customer that your product works should you set about developing it.
How does your customer feel if he lands on your site and it looks like this? https://www.cloudprinter.com/
APIdays Helsinki 2019 - How to Design and Publish API Products that Your Customers & Partners Actually Want with Allan Knabe, KONE
How to design and publish API products that
your customers and partners actually want
ALLAN KNABE, KONE API DESIGN OWNER
KONE is a global leader in the elevator and
escalator industry. We are here to make cities
better places to live
We provide value for our customers at every step
of the way for the entire lifespan of a building
We offer innovative and sustainable new
equipment solutions, ensure the safety and
availability of equipment in operation and offer
modernization solutions for aging equipment
Founded in Finland in 1910
Over 55,000 employees
Over 450,000 customers
Net sales EUR 9 billion in 2018
Listed on the NASDAQ Helsinki since 1967
“Every part of the UK
economy and our lives
has been digitised –
from how we shop and
entertain ourselves to
the way we travel to
work and manage our
health” Ed Vaizey |
Minister of State for
Culture & the Digital
APIs are considered a pivotal part of any
digital transformation effort
Mulesoft - 2019
“In order to continuously
deliver software that is
shaped by user feedback, it
is better to think of the
resulting solution as a long-
living product than a time-
Caution: This may be a challenge.
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Hire an API Product Manager
Recommendation from Gartner
– https://www.gartner.com/en/documents/3579024 Application leaders
responsible for APIs and integration must support project teams, but
treating APIs as products with an accompanying product life cycle
increases the chances of digital business success. Creating the role
of API product manager is key to managing this project/product
Train them up
– It’s difficult (impossible?) to find a dedicated API Product
Management course. It’s probably best to split and do dedicated API
training in addition to general Product Management training.
17 July 20199
Example: Use the Product Vision Board to
communicate with your stakeholders
What about that killer API you promised your
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Start with your mission and work forwards:
“Our Mission is to improve the flow of urban life”
Making cities better places to
Every day, around 200,000 people move into cities
across the globe. At KONE, our mission is to improve
the flow of urban life. We understand People Flow in
and between buildings, and we aim to make people’s
journeys safe, convenient and reliable. Our vision is
to deliver the best People Flow® experience, by
providing Ease, Effectiveness and Experiences to
users and customers over the full life-cycle of the
buildings. Our strategy guides us towards our vision.
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KONE API Services
Vision for KONE API Services: constantly growing library
of KONE APIs.
Services data into your
People Flow solutions,
e.g. Residential Flow
features in your own
data into your
BMS or IT system
KONE IT Systems
KONE DIGITAL PLATFORM
Depending on existing elevator control system version additional control system upgrade may be required.
Equipment compatibility with the KONE API Service, as well as the service pricing, is subject to validation by KONE.
You have API ideas,
should you start
Try first to get to product market fit
– You don’t yet have a product, you have an idea for a product
Use existing startup tools:
– The https://leanstack.com/ by Ash Maurya
– Venture Design Template by Alex Cowan
– We’re currently co-creating with a major airport via Futurice
– Validating your assumptions, or not, as the case may be.
Create a “mock”
– Create an API Contract, prefill it with customer data (postman) and
then visit them: “Hey, how does this look to you?”
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Keep hands up if: The API Program you are
working on already has a developer portal?
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Put hands up if: Your API Program plans to
build one in the near future?
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Chances are you either already have an API portal or are
thinking of building one.
You’ll be thinking about the developer, making sure that the UX /
DX is sweet | rad | cool.
You’re thinking about running a bunch of hackathons to get
developers engaged in your portal.
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But is the developer really your customer?
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Is the developer actually the user of the API Product but not the
What did you enter into the “Target Group” box on the Product
Vision Board? What are the business goals for your API
Are your customers actually business people, partner
management, product managers etc?
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Lean on your API Products
– API Products come with features, marketing text, images, videos etc.
use these to describe what your digital product does, use the word
Developers are still very important users
– You should still strive for a great DX, but understand that a lot of
developers a paid to come and use your APIs by their companies.
Seamlessly transition from a business experience into a
– This is our work in progress…
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