Contact Based Architecture <br />Including Scheduling, Dispatching, Directories, Web Services<br />Visit the 1Call Website...
If you have questions, you may ask on the call or type them in to the GotoMeeting Chat area at any time. We will try to ad...
INTELLIGENT SERIES<br />Introduction to IS & Contact Based Architecture<br />Contact Based Architecture leverages a series...
INTELLIGENT SERIES<br />Introduction to IS & Contact Based Architecture<br /><ul><li>Changes from Infinity to Intelligent ...
Sandbox
Message Scripting
Info Pages
Directory/On Call Scheduling
Scripted Dispatching
Windows based apps
Colors, fonts, links</li></li></ul><li>INTELLIGENT SERIES<br />SANDBOX<br />	One point of entry to search<br />	Search by ...
INTELLIGENT SERIES<br />SANDBOX<br />
INTELLIGENT SERIES<br />SANDBOX<br />
INTELLIGENT SERIES<br />Info Pages<br />
INTELLIGENT SERIES<br />Info Pages<br />
INTELLIGENT SERIES<br />Info Pages<br />
INTELLIGENT SERIES<br />Info Pages<br />
INTELLIGENT SERIES<br />Info Pages<br />
INTELLIGENT SERIES<br />Info Pages<br />
INTELLIGENT SERIES<br />Info Pages<br />
INTELLIGENT SERIES<br />Message Scripting<br />
INTELLIGENT SERIES<br />Update your Scripts for Contact Dispatching. This is actually quite simple.<br />Script Elements r...
INTELLIGENT SERIES<br />Message Scripting	<br />
INTELLIGENT SERIES<br />Message Scripting	<br />
INTELLIGENT SERIES<br />Message Scripting	<br />
INTELLIGENT SERIES<br />Message Scripting	<br />
INTELLIGENT SERIES<br />Message Scripting	<br />
INTELLIGENT SERIES<br />Contact Based Architecture<br />
INTELLIGENT SERIES<br />Link scripts with IS Directories to automatically retrieve contacts for dispatching.<br />
INTELLIGENT SERIES<br />IS Directory is the foundation of Contact Based Architecture.<br />The first step is to build an I...
INTELLIGENT SERIES<br />Enter all information about client employees in their listing, include contact info and status.<br />
INTELLIGENT SERIES<br />IS Directory On-Call Scheduling<br />Offer Operator and Web Based <br />On-Call Scheduling service...
INTELLIGENT SERIES<br />IS Directory On-Call eliminates duplicate data entry and adds more structure to your schedules.<br...
INTELLIGENT SERIES<br />New v5.6 On-Call Coverage Checker that alerts schedule administrators about unassigned shifts and ...
INTELLIGENT SERIES<br />Build up the IS Directory information using the IS Supervisor.<br />
INTELLIGENT SERIES<br />Automate IS Directory updates using the IS Directory Transformer.<br />
INTELLIGENT SERIES<br />On-call administrators receive automated emails with information about the unassigned shifts and a...
INTELLIGENT SERIES<br />Link Scripting with On-Call Schedules to automate retrieval of on-call personnel.<br />
INTELLIGENT SERIES<br />Initiate dispatches to on-call personnel from your scripts.<br />
INTELLIGENT SERIES<br />View messages using the Combo Checkin Screen showing IS and Infinity Msg Index with Voice Messages...
INTELLIGENT SERIES<br />Take advantage of the new v56 IS Web Scripting.<br />Contact architecture sets the stage to use IS...
Specify Special Scripts For Customer Webs
Specify Special Scripts for IS Web
Web Testdrive
Start a Script Online, Then Pop To An Agent
Clients Update Their Information Via Web
Embed Scripts in Customer Webs
Create Customer Webs That You Manage
Web Enable Operator Scripts  </li></li></ul><li>INTELLIGENT SERIES<br />Enable your scripts for web scripting with one cli...
INTELLIGENT SERIES<br />Design your scripts for public access with an option to ask for operator assistance.<br />
INTELLIGENT SERIES<br />Design scripts for IS Web on-call paging or client information updates.<br />
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AMTELCO Infinity IS Contact Based Architecture

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Infinity Intelligent Series (IS) offers next-generation call scripting with contact-based architecture and IS messaging, designed to reduce errors with more sophisticated call-flow scripting, message processing, and contact-based dispatching. The Infinity IS guides agents through the entire call process.

The integral script editor can be used to customize scripts with different colors, fonts, buttons, hyperlinks, drop-down lists, menus, and check boxes. This is presented in a visual layout, allowing scriptwriters to see how their script will look as they create it.

Scripting can greatly reduce mistakes while gathering information by automatically checking spelling, verifying that phone numbers and other fields are entered correctly, making automated case conversions, performing date and time calculations, filling in city and state based on postal code, and connecting to external databases and Web sites.

Once a message is taken, dispatching steps can be tailored to each client's needs. Scripts automatically select the appropriate contact for dispatching from an on-call schedule or directory, and then follow their specific preferences for the current month, day, and time, with special allowances for holidays.

The process of dispatching messages is greatly enhanced using intelligent directory contacts, which allows contact information to be entered as part of a directory listing. Intelligent messaging and dispatching can utilize the contact information to script and control the dispatch process.

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AMTELCO Infinity IS Contact Based Architecture

  1. 1. Contact Based Architecture <br />Including Scheduling, Dispatching, Directories, Web Services<br />Visit the 1Call Website<br />
  2. 2. If you have questions, you may ask on the call or type them in to the GotoMeeting Chat area at any time. We will try to address your questions as we go.<br />
  3. 3. INTELLIGENT SERIES<br />Introduction to IS & Contact Based Architecture<br />Contact Based Architecture leverages a series of Intelligent Series applications intended to provide contact based messaging, dispatching, directory, and scheduling. Some of the key components include:<br /> IS Message Scripting & Scripted Dispatch<br />IS Directory<br />IS Directory Contacts (phone, paging, email, sms)<br />IS Directory On-Call Scheduling<br />IS Appointment Scheduling(optional add-on)<br />IS Web Services(optional add-on)<br />
  4. 4. INTELLIGENT SERIES<br />Introduction to IS & Contact Based Architecture<br /><ul><li>Changes from Infinity to Intelligent Series Applications SQL Based Applications
  5. 5. Sandbox
  6. 6. Message Scripting
  7. 7. Info Pages
  8. 8. Directory/On Call Scheduling
  9. 9. Scripted Dispatching
  10. 10. Windows based apps
  11. 11. Colors, fonts, links</li></li></ul><li>INTELLIGENT SERIES<br />SANDBOX<br /> One point of entry to search<br /> Search by any field<br /> Search 1 or multiple directories and on call<br /> See all contact methods for an entry at once<br />
  12. 12. INTELLIGENT SERIES<br />SANDBOX<br />
  13. 13. INTELLIGENT SERIES<br />SANDBOX<br />
  14. 14. INTELLIGENT SERIES<br />Info Pages<br />
  15. 15. INTELLIGENT SERIES<br />Info Pages<br />
  16. 16. INTELLIGENT SERIES<br />Info Pages<br />
  17. 17. INTELLIGENT SERIES<br />Info Pages<br />
  18. 18. INTELLIGENT SERIES<br />Info Pages<br />
  19. 19. INTELLIGENT SERIES<br />Info Pages<br />
  20. 20. INTELLIGENT SERIES<br />Info Pages<br />
  21. 21. INTELLIGENT SERIES<br />Message Scripting<br />
  22. 22. INTELLIGENT SERIES<br />Update your Scripts for Contact Dispatching. This is actually quite simple.<br />Script Elements related to Contact Methods:<br />Select Contact (retrieve from on-call or directory)<br />Contact Dispatch (initiate dispatch from script)<br />Contact Details (view details page about contact)<br />Create Contact (create a new directory listing)<br />Update Contact (update a directory listing)<br />View Schedule (popup a on-call or appt schedule)<br />
  23. 23. INTELLIGENT SERIES<br />Message Scripting <br />
  24. 24. INTELLIGENT SERIES<br />Message Scripting <br />
  25. 25. INTELLIGENT SERIES<br />Message Scripting <br />
  26. 26. INTELLIGENT SERIES<br />Message Scripting <br />
  27. 27. INTELLIGENT SERIES<br />Message Scripting <br />
  28. 28. INTELLIGENT SERIES<br />Contact Based Architecture<br />
  29. 29. INTELLIGENT SERIES<br />Link scripts with IS Directories to automatically retrieve contacts for dispatching.<br />
  30. 30. INTELLIGENT SERIES<br />IS Directory is the foundation of Contact Based Architecture.<br />The first step is to build an IS Directory for each of your clients.<br />Place all client employees in the IS Directory and enter all information about the employee into the IS Directory.<br />Eliminate the need for entering account based information such as Service Lists, etc…<br />
  31. 31. INTELLIGENT SERIES<br />Enter all information about client employees in their listing, include contact info and status.<br />
  32. 32. INTELLIGENT SERIES<br />IS Directory On-Call Scheduling<br />Offer Operator and Web Based <br />On-Call Scheduling services.<br />
  33. 33. INTELLIGENT SERIES<br />IS Directory On-Call eliminates duplicate data entry and adds more structure to your schedules.<br />Define shifts and specify required coverage using Roles. Any listings enabled for the Role are eligible to cover the shift.<br />
  34. 34. INTELLIGENT SERIES<br />New v5.6 On-Call Coverage Checker that alerts schedule administrators about unassigned shifts and reminds people about their assigned coverage.<br />Included at no <br />additional cost!<br />
  35. 35. INTELLIGENT SERIES<br />Build up the IS Directory information using the IS Supervisor.<br />
  36. 36. INTELLIGENT SERIES<br />Automate IS Directory updates using the IS Directory Transformer.<br />
  37. 37. INTELLIGENT SERIES<br />On-call administrators receive automated emails with information about the unassigned shifts and a link to go to the schedule to update it.<br />
  38. 38. INTELLIGENT SERIES<br />Link Scripting with On-Call Schedules to automate retrieval of on-call personnel.<br />
  39. 39. INTELLIGENT SERIES<br />Initiate dispatches to on-call personnel from your scripts.<br />
  40. 40. INTELLIGENT SERIES<br />View messages using the Combo Checkin Screen showing IS and Infinity Msg Index with Voice Messages and a Special count.<br />
  41. 41. INTELLIGENT SERIES<br />Take advantage of the new v56 IS Web Scripting.<br />Contact architecture sets the stage to use IS Web Scripting to offer new services to your clients.<br /><ul><li>Web Enable Scripts With One Click
  42. 42. Specify Special Scripts For Customer Webs
  43. 43. Specify Special Scripts for IS Web
  44. 44. Web Testdrive
  45. 45. Start a Script Online, Then Pop To An Agent
  46. 46. Clients Update Their Information Via Web
  47. 47. Embed Scripts in Customer Webs
  48. 48. Create Customer Webs That You Manage
  49. 49. Web Enable Operator Scripts </li></li></ul><li>INTELLIGENT SERIES<br />Enable your scripts for web scripting with one click.<br />
  50. 50. INTELLIGENT SERIES<br />Design your scripts for public access with an option to ask for operator assistance.<br />
  51. 51. INTELLIGENT SERIES<br />Design scripts for IS Web on-call paging or client information updates.<br />
  52. 52. INTELLIGENT SERIES<br />Web enable On-Call Schedules. Allow your clients to view and update their schedules.<br />
  53. 53. INTELLIGENT SERIES<br />Allow contact based clients to see their own web home screen.<br />
  54. 54. INTELLIGENT SERIES<br />Allow contact based clients to retrieve messages via the web.<br />
  55. 55. INTELLIGENT SERIES<br />Allow contact based clients to run IS reports via the web.<br />
  56. 56. NEW APPLICATIONS<br />iPhone Application miOncall<br />Provide your clients with a mobile option for viewing and managing on-call schedules.<br />
  57. 57. INTELLIGENT SERIES<br />IS Directory Appointment Scheduling<br />Offer Operator and Web Based Appointment Scheduling for your contact based clients.<br />
  58. 58. INTELLIGENT SERIES<br />Link your scripts with appointment schedules, pass script info into the schedule.<br />
  59. 59. INTELLIGENT SERIES<br />Launch the selected schedule and book your appointment. <br />
  60. 60. INTELLIGENT SERIES<br />Search for booked appointments by contact to allow rescheduling or cancelling. <br />
  61. 61. INTELLIGENT SERIES<br />Copy booked, rescheduled, and cancelled appointment data back into the message.<br />
  62. 62. INTELLIGENT SERIES<br />Sync on-call and appointment calendars with Outlook calendars.<br />
  63. 63. INTELLIGENT SERIES<br />Contact Based Architecture.<br />Contact Based Architecture is the foundation everything we have seen today.<br />Gary Kerner has some closing comments for us.<br />
  64. 64. THANK YOU!<br />http://www.1call.com<br />

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