1. Inspire
Personal Skills
Interpersonal &
Organisational Awareness
Developing People
Deliver
Creative Thinking &
Problem Solving
Decision Making,
Prioritising, Planning &
Organising
Using Resources
Lead
Strategic Focus
Managing People &
Performance
Managing Change
Queen’s Management & Leadership Framework
2. Lead (How you behave)
Strategic Focus
Definition: Appreciates the longer term view and has the courage to give
purpose and direction to take the University forward.
Descriptor: Queen’s leaders understand the long term goals of the University
and can effectively manage information to contribute to, formulate, translate
and communicate strategic focus into realistic objectives for others whilst
promoting compliance with University policies and procedures. They can
manage the balance between strategic and operational
leadership/management.
Managing People and Performance
Definition: Leads by example, manages people and their performance.
Descriptor: Queen’s leaders are confident and professional in their leadership.
They secure buy in and engagement of others by creating a positive and
inclusive work environment, and promote a positive approach to performance
by focusing on performance over process. They set clear expectations for
others, effectively plan and allocate work to realise objectives according to the
strengths of others and take clear actions to resolve team issues or individual
performance.
Managing Change
Definition: Anticipates, prepares for, initiates and implements change.
Monitors and reviews change initiatives.
Descriptor: Queen’s leaders appreciate the factors that lead to change, and
adapt and act accordingly .They can initiate change where appropriate and
understand the concerns of others by communicating change reasons and
implementation plans in a clear and timely manner. To ensure change is
managed successfully, they monitor and review change initiatives once
implemented.
Description of Management &
Leadership behaviours under
“Lead”
3. Inspire (How you are)
Personal Skills
Definition: Is aware of and develops one’s own personal skills, knowledge,
abilities and behaviours.
Descriptor: Queen’s leaders understand and reflect on their own personal
leadership style, and can adapt it to suit a range of situations. They manage
personal resources effectively and take personal ownership, responsibility and
accountability for all their actions, including updating their own specialist
knowledge, learning and development.
Interpersonal & Organisational Awareness
Definition: Is aware of the organisation’s culture and one’s own impact on
others.
Descriptor: Queen’s leaders communicate effectively (orally and in writing),
interact appropriately and network with others to foster beneficial internal and
external relationships. They foster a culture of “one University” by
understanding the organisational climate in which they work, sharing values
and beliefs and harnessing personal ambition for institutional gain. They can
negotiate and influence whilst listening to and retaining respect for others and
create a climate that recognises and appreciates the skills and contributions of
all.
Developing People
Definition: Supports others to realise potential.
Descriptor: Queen’s leaders recognise and praise the achievements of
others. They encourage and empower others to develop, by providing
appropriate and timely feedback and development opportunities. They foster
an atmosphere of trust to enable others to accept responsibilities, and provide
direction and support to others by coaching and mentoring where required.
Description of Management
& Leadership behaviours
Under “Inspire”
4. .
Deliver (What you do)
Creative Thinking & Problem Solving
Definition: Has the courage and confidence to challenge how things are done
and generates original ideas and solutions to achieve quality results leading to
high performance.
Descriptor: Queen’s leaders continually look for better ways of doing things.
They can identify trends; assess situations and spot issues or opportunities
that others may miss. Using this ability, they take a new look at issues or
problems and encourage, and seek out and implement different ways to
effectively resolve them.
Decision Making, Prioritising, Planning & Organising
Definition: Makes effective decisions, plans and organises to achieve quality
results leading to high performance.
Descriptor: Queen’s leaders evaluate the alternatives, measure risks and
involve the appropriate people before making decisions. They are clear in
prioritising what needs to be achieved and participate in and contribute to the
planning process within their area. They ensure that individual and team
activities are planned, organised and delegated in a fair and consistent
manner to achieve appropriate, timely and quality results required for both
internal and external customers.
Using Resources
Definition: Is aware of and makes use of financial and physical resources to
achieve quality results leading to high performance.
Descriptor: Queen’s leaders have sufficient commercial awareness to allow
them to identify the physical and financial resources required to enable them
to deliver their objectives. They can contribute to resource and financial
planning within their own area and effectively manage those resources to
achieve results, by monitoring their effective use, providing value for money,
adapting when priorities change, and planning for contingency and business
continuity where required.
Description of Management
& Leadership behaviours
Under “Deliver”
