Customer service is now a business driver that has a direct impact on customer buying decisions. At the same time, customers today expect more: convenience, effortless resolution across an increasing number of channels. To capture customer loyalty and business, companies are turning to AI to elevate the customer service experience across every channel. You will learn: ● Which channels are the most effective in customer service ● How to best deploy an AI solution in customer service ● The impact AI can have on a company’s operation ● How AI can improve customer experience