This document contains confidential information and its distribution is prohibited without authorization. It outlines H&R Block's response process to handle material issues. The document was created by David Armano at Edelman in 2010 and was repurposed with their permission by H&R Block.

1. Contents are material, non-public, confidential & proprietary. Unauthorized distribution or dissemination prohibited.
H&R Block’s Response Process
David Armano, Edelman 2010. Repurposed with permission by H&R Block.