This document outlines various challenges and success factors for business intelligence (BI) adoption. It lists 10 challenges: 1) achieving data quality, 2) project management, 3) managing system complexity, 4) ROI/cost justification, 5) enterprise integration, 6) effective communication, 7) politics, 8) clear business strategy, 9) top management support, and 10) competing initiatives. It also lists 10 success factors/benefits: 1) improved decision making, 2) competitive advantage, 3) operational efficiency, 4) strategic alignment, 5) improved external relationships, 6) customer responsiveness, 7) IT responsiveness, 8) improved data quality, 9) integration and collaboration, and 10) compliance and control. The

1. BIS Adoption Customer
Intelligence
Production
Reporting
Data
Mining
Dimensional
Modelling
Dashboards BI Approaches
Model
© 2009 W, Rathbone BSc, MBA
Customers Suppliers Employees Analysts Managers Executives Actors
Provide
1 Achieving Data Quailty Facilitators: Improved Decision Making 1
Training
2 Project Management Competitive Advantage 2
Champions Business Strategy
Business
3 Manage System Complexity Information Centric Operational Efficiency 3
Culture
4 ROI / Cost Justification Strategic Alignment 4
Cross Department CSF
5 Enterprise Integration Business Business Intelligence Business KPI Improved External Relationships 5
Intelligence Steering Committee Performance
System or Management
6 Effective Communication Competency Centre
Customer Responsiveness 6
DW ETL
7 Politics (Power and Contol) IT Responsiveness 7
Technology
7 Clear Business Strategy Centric Data Improved Data Quality 8
Existing Governance
Operational Systems and
9 Top Management Support Integration & Collaboration 9
Stewardship
ERP CRM
10 Competing Initiatives Compliance and Control 10
Project Team Competence
Top Management Support
Incremental Development
User Training and Support
Challenges Benefits
Clear Link to Strategy
Output Data Quality
Steering Committee
Use of Champions
Effective Change
Continuous User
Management
Involvement
Improve
Business Process
Performance
Leads to improved
1 2 2 4 4 6 7 8 8 8
Organisational
Meet Challenges Realise Benefits
via Success Factors via Performance