Wikis And Your Business
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  • 1. WIKIS AND YOUR BUSINESS Learn how to implement Wikis into your business. All links can be found at: http://del.icio.us/westervillelibrary/wikis
  • 2. WHAT IS A WIKI?
    • A wiki is a website that anyone can easily create and edit.
    • No special tools or computer languages are required.
    • Recent changes can (usually) be seen.
    • “ Wikis in Plain English” from the Common Craft Show http://www.commoncraft.com/video-wikis-plain-english
  • 3. WHY WIKI?
    • Unclog your email.
    • Facilitate creation.
    • Ease group projects.
    • Encourages remote users.
    • Provide easy access to information.
  • 4. WIKIPEDIA (www.wikipedia.org)
    • The most famous Wiki.
    • As of April 2008, has over 10 million articles in 253 languages.
    • All articles written by volunteers.
    • Requires editors to create account (register).
    • Uses MediaWiki.
    • New project – Citizendium
  • 5. WIKITORIALS
    • Los Angeles Times Experiment – June 2005
    • Lasted 3 days.
    • Goal: Encourage readers to rewrite the paper’s editorials.
    • What happened? Site was flooded with obscene messages and images.
  • 6. FEATURES
    • Edit
    • Search
    • History
    • Navigation
    • Links
    • Attach documents
    • Upload media files
  • 7. SNAPSHOT OF A WIKI Navigation Search Edit & History Tabs Log in/out
  • 8. SNAPSHOT OF A WIKI (EDIT FUNCTION) “ WYSIWYG” Editor Save changes!
  • 9. SNAPSHOT OF A WIKI (HISTORY FUNCTION) 2 recent edits Rollback changes
  • 10. EDITING
    • 2 forms of Wiki editing.
    • WYSIWYG or wikitext.
  • 11. EDITING – WYSIWYG
    • WYSIWYG = What You See Is What You Get
    • Using this form of editing, the user is offered a toolbar to complete any markup, such as “bold” or “italics”. This is similar to word processing.
  • 12. EDITING – WIKITEXT
    • Wikitext is a markup language (similar to HTML).
    • Pro: Easy to learn.
    • Con: Not consistent across Wikis.
    • Example from MediaWiki:
    • What you type:
    • You can ''italicize text'' by putting 2 apostrophes on each side.
    • 3 apostrophes will '''bold the text'''.
    • 5 apostrophes will '''bold''' and ''italicize'' '''''the text'''''.
    • What you see:
    • You can italicize text by putting 2 apostrophes on each side.
    • 3 apostrophes will bold the text .
    • 5 apostrophes will bold and italicize the text .
  • 13. SECURITY
    • Public – Anyone can view and edit.
    • Protected – Anyone can view, but only members can edit.
    • Private – Only members can view or edit.
    • Community – Change Patrol
    • Advanced Features – Email notification, RSS Feeds, etc.
  • 14. COMMUNITY
    • The community can play many important roles related to a wiki. They contribute to the culture and shared knowledge .
    • They can be:
    • Authors
    • Users
    • Security
    • Marketing
    • Critics
  • 15. WIKI ETIQUETTE OR WIKIQUETTE
    • Be bold! Make changes!
    • Make notes to explain changes.
    • Be prepared to explain your changes.
    • Be polite.
    • Don’t take things personally.
    • Stay on topic.
    • Don’t delete useful content.
    • Provide citations.
  • 16. CHOOSING A WIKI
    • Hosted vs. Installed Wikis
  • 17. CHOOSING A WIKI - HOSTED
    • Definition : A wiki that is installed on a public server and administered for the users. Offers templates.
    • Considerations :
    • Ease of set-up.
    • User invitations & limits.
    • Storage space.
    • Public, protected or private ($).
    • Page protection.
    • Cost.
    • Customization.
    • Data export capabilities.
  • 18. CHOOSING A WIKI - INSTALLED
    • Definition : A wiki that is installed on a private server and administered by the users/organization. More customizable.
    • Considerations :
    • Skill level of users.
    • Number of contributors and viewers.
    • Needed security level.
    • Potential size of wiki.
    • Level of automation needed.
    • Technical expertise available.
    • Desire to be a wiki champion.
  • 19. CHOOSING A WIKI – HELP!
    • WikiMatrix – Compare Them All
    • Allows you to select criteria and compare wikis side by side.
    • Free service.
    http://www.wikimatrix.org/
  • 20. PBWIKI (http://pbwiki.com)
  • 21. MEDIAWIKI ( www.mediawiki.org )
  • 22. GOOGLE SITES (www.google.com/sites)
  • 23.
    • Another Common Craft Video:
    • www.commoncraft.com/wetpaint
    WETPAINT (www.wetpaint.com)
  • 24. BUSINESS USES
    • Reduce Email – Create one wiki entry instead of sending an email to all staff/customers.
    • Shared Repository – Information can be stored on the wiki instead of in a desk drawer or in someone’s email account.
    • Knowledge Management – As staff change, information is located in a centralized location.
    • Training – Centralized information makes it easier to train staff.
  • 25. BUSINESS USES
    • Company or Department Intranet – Less complicated than a traditional intranet. Needs less IT assistance.
    • Web Publishing – Online and easily updated for staff or customers.
    • Simple Databases – Easily sorted and seen by the user community.
    • Shared Spreadsheets & Documents
    • Save Money – Possibly replace other costly programs.
  • 26. WHEN NOT TO WIKI…
    • Community authorship is not appropriate.
    • Greater control over the visual layout is desired.
    • The content will not change often.
    • The content is timely and then obsolete (consider a blog.)
    • Concerns over privacy (copyright, trade secrets, etc.) cannot be addressed by private settings on a wiki.
    • There is no one to monitor/maintain the wiki.
  • 27. QUESTIONS?
    • Presented by Kristin
    • 7/2/08
    • Westerville Public Library
    • Presentation can be found at: www.slideshare.net/westervillelibrary
    • All links can be found at:
    • http://del.icio.us/westervillelibrary/wikis