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Wiki for the Workplace: Beginners Guide

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Draft of slides for upcoming presentation to Society for Technical Communication

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Wiki for the Workplace: Beginners Guide

  1. 1. Jan 21, 2009 What’s a wiki? http://flickr.com/photos/caseywest/351408975/
  2. 2. A wiki is: n. a web page anyone can edit v. to collaborate transparently
  3. 3. n. a web page anyone can edit Common Craft Video
  4. 4. n. a web page anyone can edit Edit Save Link Discuss Watch History Revert Widgets
  5. 5. Discuss Our Wiki Page Is that what we want to say? Let’s talk about it Customers should refer to the lunch menu.
  6. 6. Watch Our Wiki Page email or RSS I’ll make an erudite contribution I see John has added to the wiki Customers should refer to the help menu.
  7. 7. History Our Wiki Page page edit page edit page edit page edit Edits by Jane Edits by John Jane has done a lot of work! John has done a lot of work!
  8. 8. Revert Customers should get a life. Our Wiki Page Customers should ride a bike . Customers should take a hike. Customers should have live support Customers should refer to the help menu Customers should refer to the lunch menu 1 2 3 4 5 What went wrong? We can go back!
  9. 9. Widgets Our Wiki Page Let’s bring them into the wiki! We have resources other places.
  10. 10. v. to collaborate transparently http://www.flickr.com/photos/giantginkgo/69237905/sizes/l/ http://flickr.com/photos/oddwick/1039909856/
  11. 11. Case Studies: Motorola <ul><li>Product help that is editable by users. </li></ul>
  12. 12. Case Studies: Pfizerpedia over 2500 contributors creating over 5000 content pages . More than 3000 pages have received at least 1000 hits each. There have been over 11 million page views and approximately 100,000 page edits (as of 11/08). Source: http://www.slideshare.net/bengardner135/meet-jessica?type=powerpoint
  13. 13. Wiki while you work Meeting Agendas & Minutes: Foster Care Council of Canada Conference Wiki: Ohio Learning Network Document Development: Training Best Practices Wikibook Engage Your Critics: Larry Lessig wiki Knowledge Base/Planning Space (Internal): ITDL Knowledge Base (Org. & Stakeholders): CSCC Training page Organization Web Site Portfolio What Else?
  14. 14. Which wiki do I pick(i)?
  15. 15. <ul><li>Service or host yourself </li></ul><ul><li>Free or paid services </li></ul><ul><li>Privacy controls --lock or hide pages </li></ul><ul><li>WYSIWYG or code </li></ul><ul><li>Custom domain name </li></ul><ul><li>Export as HTML or other format </li></ul><ul><li>Widgets and tools </li></ul>Consider this: Wikimatrix.org
  16. 16. Collaborating transparently can be a scary thing
  17. 17. To wiki (v) is often a culture change <ul><li>We are used to doing our own thing </li></ul><ul><li>May be fearful of “thinking out loud” </li></ul><ul><li>Fearful of moving out of our area of expertise </li></ul><ul><li>We take edits personally </li></ul><ul><li>Early adopters run ahead and burn out </li></ul><ul><li>Inconsistent promotion </li></ul>http://farm1.static.flickr.com/12/17941960_0ebd679e4c_m.jpg
  18. 18. <ul><li>EZ does it: low threat activity </li></ul><ul><ul><li>local restaurants, office supply needs, vacation schedule </li></ul></ul>Getting over “blank page syndrome” http://flickr.com/photos/dnorman/2781572080/ <ul><li>Give the wiki </li></ul><ul><ul><li>Purpose: Focus the work </li></ul></ul><ul><ul><li>Structure: Scaffolds, threads </li></ul></ul><ul><ul><li>User roles: Assign formal, welcome informal </li></ul></ul><ul><ul><li>Stress cooperation in organization culture </li></ul></ul><ul><ul><li>Neutral point of view </li></ul></ul><ul><ul><li>Don't delete. Incorporate. </li></ul></ul>
  19. 19. Wikis: tools of a transparent organization http://flickr.com/photos/kevlar/1152595430 /
  20. 20. Wikis: tools of a transparent organization <ul><li>Draw on organizational knowledge </li></ul><ul><li>Cultivate and capture expertise </li></ul><ul><li>Remove time and place barriers </li></ul><ul><li>Build relationships with stakeholders </li></ul><ul><li>Keep up </li></ul>
  21. 21. Wikis: tools of a transparent organization Source: “Using Wikis in a Corporation: Overview and Best Practices” http://www.elearningguild.com/showFile.cfm?id=3059
  22. 22. Questions? http://www.slideshare.net/rjames01

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