This session will describe educational concepts to enhance the orthopaedic patient experience. The elective nature of orthopedic surgery creates an opportunity to intervene with patients and family early and often throughout the episode of care. Multimodal teaching strategies (individual, group learning, written materials and web based tools) delivered prior to surgery and reinforced multiple times across care transitions can reduce anxiety, increase satisfaction, improve ability to manage pain and help patients feel more prepared for surgery.
Improving the patient experience is increasingly important as quality and satisfaction metrics are becoming linked to reimbursement. Transitional care interventions, such as discharge planning, follow up calls with emphasis on participation in self care have shown to improve continuity of care, reduce readmissions and prevent poor health outcomes.
About the Speaker:
Jack Davis MSN, RN, ONC is the Manager of Patient Education Programs at Hospital for Special Surgery in NYC. Jack has over 30 years experience in orthopaedic nursing. He has been an active member of the National Association of Orthopaedic Nurses (NAON) since 1991. Jack currently serves as Director of the Orthopaedic Nurses Certification Board (ONCB). He is passionate about preparing patients and family for surgery and seeks to improve nursing practice through research, promoting specialty certification and nursing continuing education.