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Preamble ,[object Object]
Preamble  “Continued” ,[object Object],[object Object],[object Object]
COMMUNICATE ,[object Object]
CUSTOMER SERVICES ,[object Object]
EMPLOYEE LOYALTEE ,[object Object]
EMPLOYEE TRAINING ,[object Object]
CUSTOMER INCENTIVES ,[object Object]
PRODUCT AWARENESS ,[object Object]
EMPLOYEE RELIABILITY ,[object Object]
BE FLEXIBLE ,[object Object]
PEOPLE OVER TECHNOLOGY ,[object Object]
UNDER PROMISE OVER DELIVERY ,[object Object]
KNOW THEIR NAMES ,[object Object]
AFTERWORD ,[object Object],[object Object],[object Object],[object Object]

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