ISO stands for
O rganization for
It is located in Switzerland and established in
1947 to develop common international
ISO derived from Greek word ISOS means
equal , homogeneous or uniform.
Main idea behind the development of ISO –
9000 is to maintain uniformity in the existing
ISO 9001 and ISO 14001 in
ISO 9001 and ISO 14001 are among ISO's most well
known standards ever.
They are implemented by more than a million
organizations in some 175 countries.
ISO 9001 helps organizations to implement quality
ISO 14001 helps organizations to implement
ISO 9001 is for quality management.
Quality refers to all those features of a product (or
service) which are required by the customer.
Quality management means what the organization does
ensure that its products or services satisfy the customer's
quality requirements and
comply with any regulations applicable to those products
achieve continual improvement of its performance
ISO 14001 is for environmental
management. This means what the
organization does to:
minimize harmful effects on the
environment caused by its activities,
to conform to applicable regulatory
requirements, and to
achieve continual improvement of its
Objectives of ISO 9000 Standards
Achieve, maintain, and improve product
Improve quality of operations to
continually meet customers’ and
Provide confidence to management,
employees, customers, and stakeholders
that quality requirements are fulfilled
Why adopt ISO 9000?
To comply with customers who require
To sell in the European Union market
To compete in domestic markets
To improve the quality system
To minimize repetitive auditing by similar
and different customers
Benefits of ISO 9001
Enable to foreign exchange
It enable the company to build customer confidence
Concession for import
To enhance quality image of the company & gives a
competitive edge over other company.
Helps in minimising the total cost of an organisation.
Helps in motivating an organisation.
Increase efficiency and effectiveness.
Ten Steps to ISO Registration
2. Select the appropriate standard
1. Set the registration objective
3. Develop and implement the quality system
4. Select a third-party registrar and apply
5. Perform self-analysis audit
6. Submit quality manual for approval
7. Pre-assessment by registrar
8. Take corrective actions
9. Final assessment by registrar
Problems with Certification
Costs - application & maintenance
Time - application & maintenance
Level of internal expertise
Selection of registration