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iso-9000
iso-9000
iso-9000
iso-9000
iso-9000
iso-9000
iso-9000
iso-9000
iso-9000
iso-9000
iso-9000
iso-9000
iso-9000
iso-9000
iso-9000
iso-9000
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iso-9000

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  • 1. TRUPTI. N. SHETE International Organization for Standardization
  • 2. 2 ORGANIZATION WITH LOUSY MANAGEMENT Q Input Output Resources
  • 3. Upgrading : Service Quality Product Quality Personnel Quality 3 By...
  • 4. A Proven Successful Quality Assurance System ISO 9000 4
  • 5. 5 ISO 9002 Certification
  • 6. ISO stands for I nternational O rganization for S tandardization 6
  • 7. It is located in Switzerland and established in 1947 to develop common international standards. ISO derived from Greek word ISOS means equal , homogeneous or uniform. Main idea behind the development of ISO – 9000 is to maintain uniformity in the existing quality standards
  • 8. ISO 9001 and ISO 14001 in brief  ISO 9001 and ISO 14001 are among ISO's most well known standards ever.  They are implemented by more than a million organizations in some 175 countries.  ISO 9001 helps organizations to implement quality management.  ISO 14001 helps organizations to implement environmental management.
  • 9. Quality management  ISO 9001 is for quality management.  Quality refers to all those features of a product (or service) which are required by the customer.  Quality management means what the organization does to  ensure that its products or services satisfy the customer's quality requirements and  comply with any regulations applicable to those products or services.  achieve continual improvement of its performance
  • 10. Environmental management  ISO 14001 is for environmental management. This means what the organization does to:  minimize harmful effects on the environment caused by its activities,  to conform to applicable regulatory requirements, and to  achieve continual improvement of its environmental performance.
  • 11. Objectives of ISO 9000 Standards  Achieve, maintain, and improve product quality  Improve quality of operations to continually meet customers’ and stakeholders’ needs  Provide confidence to management, employees, customers, and stakeholders that quality requirements are fulfilled 11
  • 12. Why adopt ISO 9000?  To comply with customers who require ISO 9000  To sell in the European Union market  To compete in domestic markets  To improve the quality system  To minimize repetitive auditing by similar and different customers IS 9000
  • 13. Benefits of ISO 9001 Enable to foreign exchange It enable the company to build customer confidence Concession for import To enhance quality image of the company & gives a competitive edge over other company. Helps in minimising the total cost of an organisation. Helps in motivating an organisation. Increase efficiency and effectiveness.
  • 14. Ten Steps to ISO Registration ISO 9000 2. Select the appropriate standard 1. Set the registration objective 3. Develop and implement the quality system 4. Select a third-party registrar and apply 5. Perform self-analysis audit 6. Submit quality manual for approval 7. Pre-assessment by registrar 8. Take corrective actions 9. Final assessment by registrar 10. Registration!
  • 15. Problems with Certification  Costs - application & maintenance  Time - application & maintenance  Level of internal expertise  Executive commitment  Selection of registration 15
  • 16. Thank You Have a Good Day

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