2. A lot has been happening …
• TERMINALFOUR is still growing up…
t44u User & Partner Conference 2009
3. Since the last event (November 2008)
• Corporate consolidation & growth
– Product, Projects, Sales, Finance, Admin
• Continued Revenue Growth
– Despite Economic conditions
• Opened US Office
– Cambridge, Mass
• Secured New clients
• Continued rollout for current clients
– England, Ireland, Scotland, Wales, Middle East, USA,
Canada, New Zealand, Australia, Denmark, Netherlands,
Spain Finland
• Increased analyst tracking
– Gartner, Butler, CMS Watch
t44u User & Partner Conference 2009
4. What’s been working well
• Analysts seem to like
– Know our key markets
– Open & flexible: 100%
– Success in specific markets
– Community
– Top-30 WCMS vendors worldwide
• Real people seem to like:
– Ease of use
– Ease of deployment
– Reference clients & community
– Devolved authoring
– External integration
– Multilingual support
– Openness
– Team
t44u User & Partner Conference 2009
5. Some wins in last year across the markets
• Public Sector
– Houses of the Oireachtas
– Intertrade Ireland
• Higher Education
– University of Massachusetts , Dartmouth
– Loughborough University
– University of East London
– University of St. Thomas, Minneapolis
• Commercial
– Permanent TSB Bank
– Aer Lingus
t44u User & Partner Conference 2009
6. Strategy Announced Last year
• Focus
– Selected Markets
– Selected Partners
• Excellence in product
– Features & Ease of use
• Develop community
– Share best practice
• Build team
t44u User & Partner Conference 2009
7. Strategy Announced Last year
• Focus
– Selected Markets
– Selected Partners
• Excellence in product
– Features & Ease of use
• Develop community
– Share best practice
• Build team
t44u User & Partner Conference 2009
8. Strategy going forward
• Sales Growth
– Current & Selected New Markets (US & Canada)
– Selected Partners
• Excellence in product
– Launch and Rollout Version 7
• Develop community
– Share best practice with clients & partners
• Build team
– Regional Sales/presales
– R&D/QA
– Delivery & Support
t44u User & Partner Conference 2009
9. Focus on what we do best...
“We make it really easy for
organisations to deliver and
manage very large, highly
devolved, multilingual Websites,
Intranets and Extranets”
t44u User & Partner Conference 2009 9
11. Last year we highlighted some challenges….
From outside
• Hard to contact people
– “Where is Piero?”
• Reduced response turnaround
From inside
• Resources
• “Quick solutions”
• Strain on system as whole
• But we have recognised this..
t44u User & Partner Conference 2009
12. And we highlighted our proposed approach…
• Structure TERMINALFOUR for 4X growth
• Address four key areas
1. Product
2. Communication
3. Execution
4. Partners
• Progress on all of these… while growing
business
t44u User & Partner Conference 2009
13. Building a product focussed company
• Site Manager 6.2
– Consolidated release
– First step in process building, Initial quality criteria
– Revisions rolled out on ongoing (monthly) basis
– Dedicated maintenance time “Maintenance Mondays”
• Engineering Processes
– Release planning & tracking, build systems
– Dedicated QA team
• Cross company approach
– Training, documentation, presales, delivery, support
– “whole product experience”
• Site Manager 7.0
– The next step in process: “Feature Fridays”
– New approach to releasing…. more later ….
t44u User & Partner Conference 2009
14. Communication – Extranet, Newsletters, etc.
T4 Extranet
• One stop shop for Site
Manager Information
• Over 3000 articles
– 4x content since launch
– “Unlocking the secrets”
– Video content
Extranet
– Community area doubled & “Phase 2” in
includes Jobs vacancies area
the works
• Much more to come…
– Role specific areas (user/admin)
– Self Service support
– Forums
t44u User & Partner Conference 2009
15. Execution – Integrating the tracking systems…
• Goal
– Single System to track R&D, Support & Professional Services
– Easy to use…. web based
– Replace “home grown” internal systems
– Tailored for our needs
• Result
– Cross linking of activities – less dropped balls!
– Ability to track ALL aspects related to a client
– Scalable solution
– Increased visibility
– Basis for client self service via Extranet
– Lots of auto generated emails!
– Laura’s MS-Access days are over!
t44u User & Partner Conference 2009
16. R&D Tracking – Maintenance & New Releases
• Track all tasks per
release / revision
• Auto generate
release notes
• Link to CS issues &
Change Requests
t44u User & Partner Conference 2009
17. Support Tracking
• SLA Tracking
• Link to PS / R&D
issues
• Escalation
• Publish to Extranet
t44u User & Partner Conference 2009
18. Combined Client Report: R&D, CS, PS, Presales
Single view of
• Change requests
• Product Issues
• Project tasks
Enhanced Client Experience
t44u User & Partner Conference 2009
19. Growing our International Partner Base
Delivery Partners
– Extend T4 delivery capability
– Implementation partners trained for delivery
– Ideal for geographic growth
– Already started ….
• IQ Content (IRL)
• Different Digital (UK)
• iFactory (US)
Technology partners
– Address customer demand
– Integration with market offerings (SharePoint etc.)
– Selected strategic partners
• Exalead (UK)
• Columba Systems (UK)
t44u User & Partner Conference 2009
20. Next steps
• Focus
– Selected Markets, Partners, Capabilities
• Deliver 7.0
– Your favourite WCM product
– The worlds favourite WCM product
• Deliver Extranet phase 2
– Build the community
• Listen to you
– Executive update sessions
• Post 7.0 releases
– We have initial ideas
– But requires your input – focus groups tomorrow
• Continue to deliver on T4 growth potential
t44u User & Partner Conference 2009
