Suzanna Kubiak is seeking a job and provides her contact information, education, qualifications, and work experience. She has a B.A. in Communication from Cleveland State University and intern experience planning events and designing promotional materials. Her work experience includes customer service roles at JC Penney, Jennifer Convertibles, and as a student assistant. She is proficient in Microsoft Office, organized, and skilled in PowerPoint presentations.

1. Suzanna M. Kubiak
Address: 27243 Westown Blvd Apt 312 ♦ Westlake, Ohio 44145 ♦ 440-250-9317♦ suzannakubiak@yahoo.com
QUALIFICATIONS
 Team player
 Creative
 Organized
 Detail- oriented
 Ability to multi-task
 Ability to learn new tasks quickly
 Skilled in designing Power Point presentations
EDUCATION
Cleveland State University Cleveland, Ohio
 B.A. in Communication, with an emphasis in Promotional Communications
 Graduated May 2005
APPLICATIONS
 Proficient with Windows 3.x - millennium, Macintosh operating systems,
Microsoft Office, Corel Word Perfect, Microsoft PowerPoint, Microsoft Publisher
INTERNSHIPS
Convention and Visitors Bureau of Greater Cleveland Cleveland, Ohio
October 2004 – December 2004
 Assisted with Tourism Special Event planning
 Prepared for meetings with local Convention and Visitors Bureau members
 Wrote and revised sample itineraries for group tours and motor coaches
 Maintained CVBreeze database of travel professionals both domestic and
international
Toledo Sister Cities International Toledo, Ohio
June 2004 – August 2004
 Worked directly with the executive director to strategically plan and design
promotional literature for nationwide distribution
 Collaborated with team of directors to create and execute marketing tactics
 Designed promotional package for the “Young Artist Competition”
 Designed marketing material
 Created Membership packet
EMPLOYMENT EXPERIENCES
JC Penney North Olmsted, Ohio
December 2007- current
Customer Service Associate
 Responsible for a positive, direct, “front line” interaction with all customers

2.  Energetically engage customers in an every day friendly manner to provide
them with an extra- ordinary shopping experience that is fast, fun, and
memorable
 Respond quickly to customer, co- worker, and store needs in whatever
manner is immediately necessary
 Awarded a “Star Award” in recognition of excellent customer service
 Certified in Customer Referrals
Jennifer Convertibles
February 2007- November 2007(store closed) North Olmsted, Ohio
Sales Associate
 Assisted customers with all of their home furnishing needs by informing
each customer of all aspects of each furniture piece including
measurements, quality and price
 Processed and maintained each customer account
 Answered all customer inquiries over the telephone
XPress Loan Servicing Cleveland, Ohio
July 2006- November 2006
Customer Service Representative
 Processed and ensured accuracy of student loan applications
 Ensured accuracy of student loan applications by verifying loan amounts,
interest rates, and lenders
 Ensured customer satisfaction by serving as a Telephone Representative
 Advised Borrowers of account information and company policies regarding
student loans
Cleveland State University Health and Wellness Center Cleveland, Ohio
August 2004- May 2005
Student Assistant
 Handled all front desk duties, including answering phones and scheduling
appointments for patients
 Organized patient medical files
 Handled all financial transactions
Cleveland State University Office of Undergraduate Admissions Cleveland, Ohio
November 2002 – May 2003
Recruitment Assistant
 Telephone representative for the office of admissions supporting admissions
efforts
 Informed interested persons on the university, its policies, and standards for
admissions
 Assisted with office organizational tasks, maintaining PeopleSoft data base of
perspective students, and mailings
AWARD
Alpha Lambda Delta: Member
Honor society for students who achieve a 3.5 GPA or higher during their first
semester or first year of college