2. Governance at IBM 2012 - 2014
Responsibilities
• Resolve issues preventing
successful deployment at
account & tool level
• Track & report metrics on
deployments for assigned
tools to VPs monthly / weekly
• Assist in setting annual targets
& ensuring targets are met
• Ensure tool PMs follow
governance standards in
deployment of automation
tools
Accomplishments
• Within first six months,
worked with program manager
to get 17 red accounts set to
more realistic targets and
issues resolved. Accounts
moved back to green within 6
months.
• By second year, responsible for
oversight of 9 different
automation tools - 3 of them,
high visibility tools
• Coached 2 PMs in project
management methodology to
improve success of tool
deployments
2S. Mayhew
3. Social Media Reporting
(Secondary Role for Governance Position) 2013 - 2014
Responsibilities
• Migration of paper reporting
to online system.
• Migrate public access wiki
hosted by vendor to internal
site, add all non-confidential
content and links to database
material and portal to public
wiki
• Create & maintained
Community with additional
reporting wikis, blog, file
sharing, and other social
networking tools.
Accomplishments
• Migrated & maintained the
reporting of weekly status to a
controlled access wiki, created
training, presented to director, VP
and rolled out as pilot to select
group of tools, then available to all
tools/PMs.
• Created an activity to manage
deployment activities and all input
before, during and after by major
stakeholders (including pre & post
surveys, as well as lessons learned).
Provided training and presented
idea to champion. 3S. Mayhew
4. Outsourcing Professional 2006 - 2012
Responsibilities
• Recruit, train, support, release
low-cost resources to augment
US team
• Define & maintain processes /
procedures to engage, maintain,
& release resources, perform
escalation, establish & maintain
offshore lab using
• Create & maintain templates
needed for Global Resource
Lifecycle Program
• Create & deliver training
materials needed for program
users & resources
• Resolve all global resource
related issues
• Measure savings recovered by
using global resources monthly
• Track resource usage, attrition,
country usage trends, etc.
• Make recommendations based
on expert knowledge of the
industry, location and current
landscape
• Ensure organization, accounts
are compliant with export
regulations and company
standards in their usage of
global resources
4S. Mayhew
5. Outsourcing Professional 2006 – 2012
(continued)
Accomplishments
• Saved ~50% of the time in
requesting resources by
eliminating 3 required
documents & all redundancy;
collaborated with developer to
create a database tool for
submitting resource requests.
• Managed oversight of ~350
global resources in 2012 in
Latin America & Eastern
Europe
• Owned, authored the
compliance document for
internal work for non-
IBM, non-client work
• Created two tools for
1)measuring the risk of a
geography and 2) assisting in the
selection of a geography based on
weighted priority
• Submitted & presented papers 3
consecutive years to the Academy
of Technology Collaboration
Conference. Also served on the
board for 5 years.
• Stock Award for performance in
outsourcing
• Hundred Percent Club 2006 for
outstanding performance in
outsourcing arena
S. Mayhew #
6. About Me
My expertise in outsourcing can tighten up an
existing program or build a brand new program
where none exists. I have a proven track record
and experience in metrics to be able to
demonstrate when you are actually realizing
value from your low-cost resources.
I can develop new tools or we can adapt existing
tools. We can see progress in a very short period
of time. I have a can do attitude and would love
to show you what I can do for you.
S. Mayhew #
7. Skills
• Outsourcing SME
• Resource Management
• Resource Pipeline
• Program Management
• Risk Management
• Compliance Management
• Leadership
• Global Strategy
• Issue Management
S. Mayhew 7
• Global Collaboration
• Negotiation
• Business Process
• Training Development
& Delivery
• Project Portfolio
Mgmt
• Service Delivery
• Metrics
• Project Management
