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NextStep                      YOUR GUIDE TO
                                                                        HELPING YOU FIND YOUR WAY


                              A STRONG CV
                              SUCCESSFUL INTERVIEWS
                              FINDING YOUR IDEAL JOB
Michael Page International is a world leading recruitment consultancy
133 offices in 23 countries worldwide | www.michaelpage.co.uk
NextStep




                     3                         6                      8                     14
What’s on offer                                                                                       Getting ahead – and
2   Getting Ahead – and
    staying there
                                   5   How to write an
                                       effective cover letter
                                                                     10 Top 10 Interview
                                                                        Questions…
                                                                                                      staying there
    Welcome to NextStep. It’s          Not sure what you want to        These are the biggies, so
    up-to-date and packed with         say? Read these tips and         start rehearsing now.
                                                                                                      Welcome to NextStep         Although we are unable            NextStep also provides insights
    information relevant to you.       get writing.
                                                                     12 Why temp?                     by Michael Page             to help at this particular        into CV writing and covers
3   All in a day’s work            6   How to write a                                                 International. This         stage in your career, we          topics such as top interview
                                                                        Why not? Temping              booklet contains a          have brought together a           questions, how to do research
                                       strong CV
    How to get the most out of                                          could be just what your       valuable collection of      selection of information from     and networking, key activities
    your job seeking workday.          Tired of sending off your        lifestyle needs.              hints and tips for people   our consultants, clients and      you should be doing each
                                       CV and hearing nothing?                                        such as you who are         candidates to assist you          day and tips for temping. And
4   Networking for                                                   13 Top tips for temps
                                       It’s time you changed tack.                                    looking for a job.          with your job search.             there are note pages included
    success
                                                                        How to be not ‘just another                                                                 for you to jot down thoughts
                                   8   Interview advice                                                                           This booklet provides answers
    Use your resources                                                  temp’; but a valuable                                                                       and ideas as you go about
    and market yourself                Nervous about meeting the        resource that is in demand.                               to many of the most frequently
                                                                                                                                                                    your job search.
    to best advantage.                 client? You needn’t be.                                                                    asked questions we receive
                                                                     14 Where to find work                                        about the recruitment process     Make the most of this handy
                                                                        No jobs around the corner?                                as well as helpful advice about   guide. It won’t take you long to
                                                                        It’s time to think smarter                                where to go to find a job and     read and we’re sure you’ll gain
                                                                        and look further afield.                                  how to generate leads.            some valuable insights to help
                                                                                                                                                                    you find your ideal job.

                                                                                                                                                                    Good luck!
NextStep

                                                               When searching for employment, it is                 your subscription. Students/          ‘boards’ which have excellent         6. JOB CENTRES
                                                               important to exploit every possible avenue           graduates embarking on a              search engines that enable
                                                                                                                                                                                                No matter what your opinion is
                                                               to find the opportunity that will suit you.          professional career can often         you to specify criteria such
                                                                                                                                                                                                of job centres, they are packed
                                                               Many job vacancies nowadays are handled              take advantage of reduced             as discipline, job type, salary,
                                                                                                                                                                                                with job vacancies which
                                                               by recruitment companies, but there are              rates. These publications are         location. Some provide user
                                                                                                                                                                                                are updated daily. Advisers
                                                               other ways to find work also. Depending              a key source in your job search.      logins that will save your details
                                                                                                                                                                                                are on hand to arrange
                                                               on the current stage of your career, all or a                                              and ‘post’ any relevant jobs to
                                                                                                                    3. EMPLOYMENT                                                               interviews where appropriate.
                                                               combination of the below job sources should                                                you as they come in.
                                                                                                                       AGENCIES                                                                 There are obviously far fewer
                                                               be utilised.
                                                                                                                                                          5. DIRECT SPECULATIVE                 opportunities advertised via
                                                                                                                    Generalist and specialist
                                                               1. NEWSPAPERS                                                                                 APPLICATIONS                       this source for professionals
                                                                                                                    professional agencies
                                                                                                                                                                                                but if you are at the more junior
                                                               Familiarise yourself with those chronicles that      are key players in the                If approached correctly, direct
                                                                                                                                                                                                stages of your career, these
                                                               cater specifically for your profession and know      recruitment market. All types         speculative applications can
                                                                                                                                                                                                centres can be helpful.
                                                               on which days job vacancies are advertised.          of organisations from Public          sometimes uncover vacancies.
                                                               For example, accountants will use the Financial      Sector to Blue Chips use              It is sensible to find the relevant   7. GET YOURSELF
                                                               Times and jobs are advertised on Mondays             agency services to recruit all        recruitment contact within the           UPDATED!
                                                               and Thursdays. Visit the corresponding online        levels of staff on temporary and      organisation and address any
                                                                                                                                                                                                If, despite your best efforts,
                                                               websites to further search for jobs and to           permanent contracts. Even at          application to them. Do not
                                                                                                                                                                                                you are finding the job market
                                                               research company information. Your local             the most senior level, search         bombard them with follow up
                                                                                                                                                                                                slow, now may be an ideal
                                                               newspaper will also have a ‘jobs day’ and this       and select firms are often used       calls and letters. Take no for
                                                                                                                                                                                                opportunity to bring any rusty
                                                               should be read weekly too. Again, more senior        to resource key staff. Spend          an answer and be prepared in
                                                                                                                                                                                                skills right up to speed or
                                                               vacancies tend to be advertised nationally or in     time and effort researching and       some cases not to receive a
                                                                                                                                                                                                indeed embark on a course/
                                                               industry journals rather than regionally, but your   registering with a selection of       reply at all, if no vacancy has
                                                                                                                                                                                                qualification that will be helpful




Where to
                                                               local paper will keep you updated with business      agencies best suited to your job      been advertised. Ensure your
                                                                                                                                                                                                to your job search. If you are
                                                               information specific to your region.                 level and requirements. As well       cover letter clearly states the
                                                                                                                                                                                                considering this, we suggest
                                                                                                                    as national agencies, it is worth     type of job you are interested in
                                                               Avoid regional jobs magazines which are often                                                                                    you visit www.hero.ac.uk which
                                                                                                                    contacting smaller recruitment        and ensure it is something you
                                                               merely a tardy repetition of the local paper’s                                                                                   lists all universities and colleges
                                                                                                                    companies in your region who          are realistically suitable for!
                                                               jobs pages. Remember that newspapers                                                                                             of higher and further education
                                                                                                                    often have substantial local




find work
                                                               generally are still a great source for jobs!                                               On a similar note, do not             in the UK. It provides useful
                                                                                                                    market knowledge.
                                                                                                                                                          be afraid to ask friends,             links into websites and is a
                                                               2. PROFESSIONAL JOURNALS /
                                                                                                                    4. THE INTERNET                       colleagues and family whether         short cut to any local education
                                                                  MAGAZINES / PERIODICALS
                                                                                                                                                          their employers are recruiting.       information you need.
                                                                                                                    A key way today to search for a
                                                               If you are a member of a professional body                                                 Many companies today
                                                                                                                    job is through the internet. All of
                                                               you should regularly read any relevant                                                     actively encourage employees
                                                                                                                    the above mentioned sources,
                                                               magazine, to view advertised vacancies                                                     to introduce prospective
                                                                                                                    from agencies to newspapers
                                                               and keep yourself updated with industry                                                    candidates to their business,
Thinking laterally about how and where you find work could                                                          will have online websites
                                                                                                                                                          in some cases awarding cash
                                                               information. Many such publications are
broaden your chances of successfully finding a rewarding and                                                        on which vacancies can be
                                                               subscription only and if you are not doing                                                 ‘bounties’ if an individual is
                                                                                                                    found. There are also job
fulfilling job.                                                so already, now is the time to purchase                                                    sourced and recruited this way.
NextStep




Networking for
success                                               It’s not just what you know, but who you know.
                                                      Marketing yourself can be a powerful tool in
                                                      today’s competitive world.




The key to successful               by phone, letter or email. The      you can talk to employees and
networking is to use your           process should be relatively        apply for jobs on the day. Find
available resources to market       informal since you already          out the industry tradeshows in
yourself and try to uncover         have an association with these      your area (through the internet
hidden job opportunities. Often,    people. Some ideas for key          or trade publications) and try
finding opportunities in this way   questions you can ask are:          to attend as many as you can.
can give you a real advantage                                           Make sure when you go that
                                    •   Do you know how I can
over other suitable candidates.                                         you have prepared some key
                                        begin working in…?
There isn’t anything complex
                                                                        questions to ask and have an
about networking and it should      •   Can you recommend
                                                                        up-to-date CV with you.
be a key aspect of the job              people for me to talk to?
search process.                     •   Do you know of anyone           In addition, find out the
                                        who employs people with         names of recruiters or HR
One of the best resources
                                        skills like mine?               professionals in key companies
available to a job seeker is
                                                                        where you want to work. Once
the people they know. When          You may want to include your        you have a list, write to the
you are looking for a job, you      CV as a reference, or as a sales    person and ask them for some
should let the influential people
                                    tool in case your contact wants
around you know about your                                              advice or an interview to learn
                                    to forward your details on to
qualifications and the type of                                          more about the company. You
                                    other associates.
job you are looking for. Make                                           should be using this contact as
a list of friends and family        Networking to people you            a networking opportunity, so
who are employed, present           don’t know is also key to a         try and get job leads and make
and past co-workers, bosses         successful job search. Many         connections should they agree.
- even teachers. After you have     companies have stands at            Have your CV ready in case
compiled your list, contact them    industry trade shows where          they ask to see it.
NextStep
                                                                                                         APPEARANCE  LAYOUT                 CONTENT                               Tell the potential employer
                                                                                                                                                                                   a little about themselves to
                                                                                                         Handwritten or typed                The content of your cover letter
                                                                                                                                                                                   demonstrate you have properly
                                                                                                         cover letters can be equally        should be brief and structured,
                                                                                                                                                                                   read the advert and that you
                                                                                                         acceptable and opinion is           avoiding lengthy repetition of
                                                                                                                                                                                   have done some research into
                                                                                                         still divided on this issue.        information covered in your CV.
                                                                                                                                                                                   the organisation. State why you
                                                                                                         Increasingly, however, recruiters   Firstly clarify your approach. If
                                                                                                                                                                                   are interested in them as an
                                                                                                         are asking that applicants          you are replying to an advert,
                                                                                                                                                                                   employer.
                                                                                                         email their details, leaving the    say so. Mention job title, any
                                                                                                         handwritten posted option as        reference number and where            You need to succinctly
                                                                                                         a non-starter. Whatever the         and when you saw it.                  emphasise why an employer
                                                                                                         method of your application,                                               may want to meet and recruit
                                                                                                                                             In some cases an advert will
                                                                                                         ensure your letter is neatly and                                          you. Highlight your transferable
                                                                                                                                             indicate a more substantial
                                                                                                         clearly presented on paper of a                                           skills, achievements and




How to write an
                                                                                                                                             letter is required. Always
                                                                                                         similar size and quality to your                                          versatility; what you can
                                                                                                                                             follow a specific instruction
                                                                                                         CV. Check and check again                                                 contribute and what makes you
                                                                                                                                             and include any information if
                                                                                                         for grammatical and spelling                                              different. Mention personality
                                                                                                                                             it is particularly requested, for
                                                                                                         errors. Handwriting should be                                             traits relevant to the role applied
                                                                                                                                             example, current salary.




effective cover letter
                                                                                                         neat and legible. Emails should                                           for, taking care not to appear
                                                                                                         be written in a common font         Briefly outline your current          too subjective. Ensure the letter
                                                                                                         with standard formatting. They      situation and why you are             flows freely however and does
                                                                                                         should emulate a handwritten        seeking a change. Include             not slavishly match every point
                                                                                                         letter in terms of style.           current or last job, qualifications   on the job description. The
                                                                                                                                             and professional and                  reader should be left with an
                                                                                                         Your letter should address the
                                                                                                                                             academic training, tailoring          overall impression that you are
A good cover letter can differentiate your CV from the countless others that pass across employers’      relevant contact, the name of
                                                                                                                                             your information to make it           a potentially valuable addition
desks. Make sure yours stands out.                                                                       whom will often appear in the
                                                                                                                                             as relevant as possible to the        to the workforce.
                                                                                                         job advert. Avoid Sir or Madam
                                                                                                                                             organisation or job applied for.
                                                                                                         if possible. Unlike a CV, it is                                           Negative information of any
When responding to an advertised job vacancy, whether               Whilst we cannot give you            acceptable to write a cover                                               sort should be avoided in your
via letter, email or fax, you should always include a               a prescriptive formula for           letter in the first person.                                               cover letter as well as CV.
covering letter with your CV. Treat it as a vital part of your      writing a covering letter, as they                                                                             Close your letter with a polite
personal marketing literature, which merits attention and           should be personalised not                                                                                     expression of interest in further
consideration. A covering letter introduces you and your            standard documents, following                                                                                  dialogue with the recruiter. Do
CV and is your first chance to make a good impression               some basic guidelines should                                                                                   mention that you would like
on your potential employer. Aim to make it entice the               help ensure you receive a                                                                                      the opportunity to discuss your
reader to take those few extra minutes to consider you              positive response from your                                                                                    suitability further at an interview
against other applicants. Your CV should not be sent                initial contact.                                                                                               and that you await a response
without one!                                                                                                                                                                       in due course.
NextStep




How to write a
strong CV
More often than not, your CV is the first impression that you’ll make on a potential employer.
Here’s how to present yourself clearly and professionally.


It is worth remembering that       STRUCTURE                               •   Include computer skills,
each recruiter’s idea of a                                                     (genuine) foreign language
                                   •   Start with your personal
‘perfect’ CV will be slightly                                                  skills and any other recent
                                       information: full name
different. Nonetheless, your                                                   training/development that
                                       and contact details
CV will, in most cases, be the                                                 is relevant to the role
                                       including all useable
first impression an employer                                                   applied for.
                                       telephone numbers. Avoid
has of you. Indeed a strong
                                       superfluous details such as         •   The most widely accepted
CV can occasionally itself
                                       religious affiliation, childrens’       style of employment record
secure you a job, especially
                                       names etc.                              is the chronological CV.
if you are applying for
                                                                               Career history is presented
temporary work. At worst, a        •   Educational history and
                                                                               in reverse date order
poorly constructed CV can              professional qualifications
                                                                               starting with the most
give a potential employer a            should follow, including
                                                                               recent jobs. Achievements
negative impression of you as          names of institutions and
                                                                               and responsibilities are
a candidate and bar you from           dates attended in reverse
                                                                               listed against each role.
securing that all important            order - university before
                                                                               More emphasis/information
interview.                             school results. List grades
                                                                               should be put on more
                                       and passes attained. (These
Taking a little time on design,                                                recent jobs.
                                       details will matter more if
construction and wording and
                                       you have recently entered
using the following guidelines
                                       the job market, than if, for
to write and submit your CV will
                                       example, you left full time
ensure you promote yourself to
                                       education 20 years ago.)
your best advantage.
NextStep



General Tips                                                                                                               What should I include in my CV?
•   Your CV should be laser-        •   A basic CV may need
    printed in black ink using          tailoring with each job
    a plain type face, on good          application to best suit the
    quality A4 white/cream              requirements of the role
    paper. Decorative borders           applied for.                    How to write a strong CV continued
    are not necessary, nor are
                                    •   The completed CV needs          •   A functional CV can sometimes be more
    photographs of yourself.
                                        to be checked carefully             appropriate, for example if you have
•   If applying by post, your           for grammatical errors              held a number of unrelated jobs. This
    CV and cover letter should          and spelling mistakes               presentation emphasises key skills which
    be submitted in a suitable          - which always leave a poor         can be grouped together under suitable
    quality envelope, clearly           impression - and to ensure          headings. Career progression and the
    addressed, with a first             that it makes sense. Ask            nature of jobs held can be unclear with this
    class stamp. If applying by         an ‘independent’ party to           type of CV.
    email, time should be taken         review the whole document
                                                                        •   Leave hobbies and interests to last - keep
    designing and formatting            before it is put into use.
                                                                            this section short. References can simply
    to ensure your details read
                                    •   Remember when writing               be ‘Available on Request’. Current salary
    clearly. Send a copy to
                                        and structuring your CV             details should not be included. A good
    yourself to check before
                                        that it is essentially a            cover letter should always accompany
    submitting it for a role.
                                        marketing document on               your CV.
•   Your CV should ideally              you and that a potential
                                                                        •   You can create a winning CV by visiting
    cover no more than two              employer will use the details
                                                                            www.michaelpage.co.uk and using the
    pages and never more than           provided to form interview
                                                                            online CV template.
    three. Aim to ensure the            questions. It should be
    content is clear, structured,       clear and easy to read.         Your CV and cover letter should combine to
    concise and relevant. Using         Gaps in career history          create a picture of you, your career-to-date
    bullet points rather than           should be explained and         and illustrate why you are different from the
    full sentences can help             falsehoods/inaccuracies         competition! With this successfully achieved
    minimise word useage.               avoided at all costs.           (and a bit of luck!) you will secure yourself a
                                                                        place on a shortlist.
Interview advice
Research shows that people make their mind up about someone in the first few seconds of
meeting with them. So it’s best to get off to a good start from the outset.



No matter how well                 PRACTICAL TIPS                        useful, but ensure it is turned
qualified you may seem                                                   off before arrival at reception.
                                   Double check the date, time
‘on paper’ for a job, when
                                   and location of the interview         Be punctual for your meeting
recruiting, an employer
                                   and be familiar with the name         but it is inadvisable to arrive
will still be interested
                                   and title of the interviewer. Take    more than half an hour early.
in your personality and
                                   your interview confirmation           Leave yourself enough time
presentation. Indeed with
                                   letter with you.                      to visit the toilets and tidy up if
more than one suitable
                                                                         necessary.
applicant for a role,              Prepare your interview outfit in
interview performance is           advance - all of it. Ensure your      Remember that you start
often the deciding factor.         appearance is both smart and          making an impression on
This makes the face-to-            comfortable.                          your prospective employer
face meeting a critical                                                  the moment you arrive at
                                   Familiarise yourself with the
part of the recruitment                                                  reception. Be courteous to
                                   journey to the location, to
process and you will need                                                the receptionist and any other
                                   ensure you arrive in plenty of
to impress from the start.                                               staff you may meet prior to
                                   time. If driving, do a ‘dummy
                                                                         your interview. Their opinion of
Following these interview          run’. Check timetables and
                                                                         you is often sought and may
preparation guidelines will help   book train tickets in advance.
                                                                         even have some influence on
overcome any interview nerves      Anticipate delays, especially
                                                                         the final selection.
and instill confidence for a       on unknown routes. Contact
productive meeting with your       your interviewer swiftly if you are   RESEARCH
potential employer.                unavoidably delayed on the day.
                                                                         Find out as much information
                                   Do not arrive over-laden with         as possible about your
                                   belongings! Take any requested        prospective employer in
                                   certificates, references etc, a       advance. Many now have
                                   spare CV and a notepad and            websites which are packed
                                   pen. A mobile phone is always         with information. Familiarise
NextStep


                                                                                                              Interview dates and details
yourself with mission                  THE INTERVIEW                          questions from it. Similarly,
statements, past performance,          •   Greet your interviewer             ensure you have read any
future goals and current analyst           standing, with a strong,           job description thoroughly
ratings. Be aware that if your             firm handshake and                 and think of ways in which
prospective employer does                  a smile! Good body                 your experience will benefit
have a comprehensive website,              language is vital. Sit up          your potential employer.
you may seriously compromise               straight with both feet on     •   LISTEN to what is being
your chances if it becomes                 the floor. Speak clearly           asked of you. Think about
apparent you have not taken                and confidently. Try and           your answers to more
time to research it.                       maintain a comfortable level       difficult questions and do
If there is no company website,            of eye contact throughout.         not give irrelevant detail.
it is still easy to research           •   A standard interview will          Give positive examples from
your prospective employer.                 generally start with an            your experience to date but
All national newspapers                    introductory chat, moving          be concise. Avoid one word
and professional magazines                 on to questions specific           answers. Prepare yourself in
have online sites with archive             to your application and            advance for likely questions
articles. You can also utilise             experience. General                (see next section).
web search engines just                    information about the          •   Be ready to ask questions
by entering the company                    company and role may               that you have prepared
name. Talk to anyone you                   follow, finishing with an          beforehand. This can
know who has worked at the                 opportunity for you to ask         demonstrate you have
organisation. If all else fails do         your own questions.                thought about the role and
try phoning the company and            •   Be familiar with your CV           done some research on the
requesting general information.            and be prepared to answer          organisation. Ensure they are
                                                                              open, thus encouraging the
                                                                              interviewer to provide you



  Do Not...
                                                                              with additional information.
                                                                          •   Show your enthusiasm for
                                                                              the role, even if you have
  •   Criticise your present employer or mention problems you                 some reservations. These
      have in your current role, even if encouraged to do so.                 can be discussed later.

  •   Discuss salary if you can possibly avoid doing so. This can         •   Thank your interviewer at
      be negotiated when you have a job offer.                                the end of the meeting
                                                                              and reaffirm your interest
  •   Interrupt your interviewer, even if they interrupt you!
                                                                              in them as an employer. It
  •   Worry about interview nerves. They are natural and healthy              is okay to ascertain how
      - to a degree. Advanced preparation will ensure any                     the recruitment process will
      apprehension does not become debilitating.                              continue, but don’t appear
                                                                              too ‘pushy’.
There are some questions             Q Are you happy with               Q What do you like about
                                                                                 that are asked frequently in           your career-to-date?               your present job?
                                                                                 interviews and you should
                                                                                                                      A This question is really          A This is a straightforward
                                                                                 prepare your answers before-
                                                                                                                        about your self-esteem,            question. All you have to
                                                                                 hand. The key things to
                                                                                                                        confidence and career              do is make sure that your
                                                                                 remember when responding
                                                                                                                        aspirations. The answer            ‘likes’ correspond to the
                                                                                 to interview questions are to
                                                                                                                        must be ‘yes’, followed by a       skills etc. required in the job
                                                                                 keep your answers relevant,
                                                                                                                        brief explanation as to what       on offer. Be enthusiastic,
                                                                                 brief and to the point. If you are
                                                                                                                        it is about your career so         describe your job as
                                                                                 faced with a difficult question,
                                                                                                                        far that’s made you happy.         interesting and diverse but
                                                                                 make sure you stay calm,
                                                                                                                        If you have hit a career           do not overdo it – after all,
                                                                                 don’t get defensive, and take
                                                                                                                        plateau or you feel you are        you are looking to leave.
                                                                                 a moment to think about your
                                                                                                                        moving too slowly, then you
                                                                                 response before you answer.                                             Q What do you dislike
                                                                                                                        must qualify your answer.
                                                                                                                                                           about your present
                                                                                 Remember, these responses
                                                                                                                      Q What is the most                   job?
                                                                                 are only suggestions. Try to
                                                                                                                        difficult situation you




Top 10 Interview
                                                                                 personalise your response as                                            A Be cautious with this
                                                                                                                        have had to face and
                                                                                 much as possible.                                                         answer. Do not be too
                                                                                                                        how did you tackle it?
                                                                                                                                                           specific as you may draw
                                                                                 Q Tell me about yourself.
                                                                                                                      A The purpose of this                attention to weaknesses
                                                                                 A Identify some of your main           question is to find out what       that will leave you open




Questions...
                                                                                   attributes and memorise              your definition of difficult       to further problems. One
                                                                                   them. Describe your                  is and whether you can             approach is to choose
                                                                                   qualifications, career               show a logical approach to         a characteristic of your
                                                                                   history and range of skills,         problem solving. In order to       present company, such as
                                                                                   emphasising those relevant           show yourself in a positive        its size or slow decision-
                                                                                   to the job on offer.                 light, select a difficult work     making processes etc.


  ...and how you should answer them                                              Q What have your
                                                                                   achievements been to
                                                                                                                        situation which was not
                                                                                                                        caused by you and which
                                                                                                                        can be quickly explained in
                                                                                                                                                           Give your answer with the
                                                                                                                                                           air of someone who takes
                                                                                                                                                           problems and frustrations
                                                                                   date?
                                                                                                                        a few sentences. Explain           in your stride as part of
                                                                                 A Select an achievement that           how you defined the                the job.
          As the saying goes, ‘If you fail to plan, you plan to fail’. So here
                                                                                   is work-related and fairly           problem, what the options
          is a valuable insight into the world of interview questions and the      recent. Identify the skills you      were, why you selected the
          techniques best used to answer them.                                     used in the achievement              one you did and what the
                                                                                   and quantify the benefit it          outcome was. Always end
                                                                                   had to the company.                  on a positive note.




                                                                                                                                                                                      10
NextStep


                                                                                                                              What should I answer?
Q What are your                               three or four proficiencies   Q What is your greatest weakness?
   strengths?                                 e.g. your ability to learn
                                                                            A Do not say you have none – this will lead
                                              quickly, determination to
A This is one question that                                                   to further problems. You have two options
                                              succeed, positive attitude,
   you know you are going to                                                  – use a professed weakness such as a
                                              your ability to relate to
                                                                              lack of experience (not ability) on your part
   get so there is no excuse                  people and achieve a
                                                                              in an area that is not vital for the job. The
   for being unprepared.                      common goal. You may be
                                                                              second option is to describe a personal or
   Concentrate on discussing                  asked to give examples of
                                                                              professional weakness that could also be
   your main strengths. List                  the above so be prepared.
                                                                              considered to be a strength, and the steps
                                                                              you have taken to combat it. An example


  Other questions to consider
                                                                              would be, “I know my team think I’m too
                                                                              demanding at times – I tend to drive them
                                                                              pretty hard but I’m getting much better at
  •   How does your job fit into your department and company?
                                                                              using the carrot and not the stick”.
  •   What do you enjoy about this industry?
                                                                            Q Why do you want to leave your
  •   Give an example of when you have worked under pressure.
                                                                              current employer?
  •   What kinds of people do you like working with?
  •   Give me an example of when your work was criticised.                  A State how you are looking for a new
  •   Give me an example of when you have felt anger at work. How             challenge, more responsibility, experience
      did you cope and did you still perform a good job?                      and a change of environment. Do not be
  •   What kinds of people do you find it difficult to work with?             negative in your reasons for leaving. It is
                                                                              rarely appropriate to cite salary as your
  •   Give me an example of when you have had to face a conflict of
                                                                              primary motivator.
      interest at work.
  •   Tell me about the last time you disagreed with your boss.             Q Why have you applied for this
  •   Give me an example of when you haven’t got on with others.              particular job?
  •   Do you prefer to work alone or in a group? Why?
                                                                            A The employer is looking for evidence that
  •   This organisation is very different to your current employer - how      the job suits you, fits in with your general
      do you think you are going to fit in?                                   aptitudes, coincides with your long-term
  •   What are you looking for in a company?                                  goals and involves doing things you enjoy.
  •   How do you measure your own performance?                                Make sure you have a good understanding
  •   What pressures have you encountered at work?                            of the role and the organisation, and
  •   Are you a self-starter? Give me examples to demonstrate this.           describe the attributes of the organisation
  •   What changes in the workplace have caused you difficulty and why?       that interest you most.
  •   How do you feel about working long hours and/or weekends?
  •   Give me an example of when you have been out of your depth.
  •   What have you failed to achieve to date?
  •   What can you bring to this organisation?


                                                                                                                                                      11
Temporary, locum, contract or interim              Pay Rates.                           Broaden Your Skill Set.
                                                         assignments. Call them what you will, but
                                                                                                            Certain skills today are in high     Temporary contracts can
                                                         the days when the concept of a temporary
                                                                                                            demand. Employees can find           expose you to different sectors
                                                         worker conjured up images of disinterested,
                                                                                                            they earn more in temporary          and often require you to
                                                         incompetent receptionists are long gone! A
                                                                                                            roles than permanent positions.      develop existing basic skills in
                                                         temporary worker may be required to provide
                                                                                                            As a temp you are paid for           some way. You may be offered
                                                         sickness or holiday cover. Maternity leave
                                                                                                            each hour you work. More             work that you would not be
                                                         is available for up to 12 months. A covering
                                                                                                            hours mean more money.               considered for on a permanent
                                                         assignment can represent a secure, well paid
                                                                                                            The Working Time Directive           basis, thus strengthening your
                                                         and fulfilling long term role.
                                                                                                            (October 1998) protects your         CV for future opportunities.
                                                         More significantly however, the use of             working environment as a temp
                                                                                                                                                 In through the ‘Back
                                                         temporary staff by many companies today            and means you are now entitled
                                                                                                                                                 Door’.
                                                         is often a strategic move, which can for           to holiday pay and will not be
                                                         example keep official headcount to restricted      obliged to work excessive            Temporary work can provide
                                                         levels, whilst boosting short to medium term       hours.                               a way in to highly sought after
                                                         productivity. All levels of staff are nowadays                                          companies, especially if you are
                                                                                                            Try Before You Buy.
                                                         hired on temporary contracts, from shop                                                 looking for permanent positions
                                                         floor workers to professionals and                 A temporary assignment can           in the long term. If new
                                                         senior executives.                                 be used as a trial period to         vacancies arise you will often




Why
                                                                                                            ascertain whether employee           have access to details ahead
                                                         ADVANTAGES OF TEMPING
                                                                                                            and employer are suited. It gives    of the outside market and may
                                                         Flexibility.                                       both parties a chance to get a       even be approached to fill a
                                                                                                            real flavour for each other before   role. If there is a permanent
                                                         Temporary assignments can last from a day
                                                                                                            committing long term. This may       headcount freeze you could
                                                         to well over a year. They can provide a flexible
                                                                                                            be particularly appropriate if you   be in a strong position when it
                                                         approach to your working life, over which you
                                                                                                            are trying a different type of job   is lifted.
                                                         have a good degree of control. If you need
                                                                                                            or environment/culture. Indeed




Temp?
                                                         for example, to take school holidays off or                                             Meet New People.
                                                                                                            there are businesses that
                                                         enjoy the idea of breaks from work to travel,
                                                                                                            use a temporary contract             Temporary contracts are a
                                                         temporary work could be the option for you.
                                                                                                            as an extended interview period      good way to meet new people.
                                                                                                            before offering a permanent job.     Many firms will welcome you
                                                                                                                                                 as a short term employee and
                                                                                                                                                 thus part of their team. It is not
                                                                                                                                                 unusual to be included in work
                                                                                                                                                 meetings, have your opinion
                                                                                                                                                 sought and be invited to social
Temping can provide a well paid and fulfilling working                                                                                           events. It can be a pleasant
                                                                                                                                                 environment in which to work.
environment. There are numerous advantages that many
people haven’t considered.
                                                                                                                                                                                      1
NextStep



           Top tips for temps
           As a temp you are a vital asset to any hiring company. It is therefore important to do what you can
           to ensure your success.
           Whatever your reason for           for a senior role may be as          should report to. Be familiar with
           choosing a temporary contract      lengthy as if the role were          your standard hours of work and
           over permanent work, due           permanent. If you are called         the policy on overtime. Ensure
           to the nature of this type         for an interview, think about        you understand and are familiar
           of employment, you will be         your approach beforehand.            with timesheets, paperwork
           a vital asset to any hiring        You must appear committed to         required and pay arrangements.
           company and to your agency.        fulfilling your assignment, whilst   You are expected to honour
           It is important for all parties    not discounting yourself from        your assignment for the agreed
           that your assignment as a          offers of permanent work. This       duration.
           contractor is successful as        can be tricky! Each situation is     PRESENTATION 
           quickly as possible.               different and generally truthful     BEHAVIOUR
           The information here offers        answers are best, taking care
                                                                                   Ensure you are attired suitably
           some useful guidelines if          not to concern the interviewer
                                                                                   for work, whether dress code
           undertaking temporary work.        with too much information.
                                                                                   is formal or casual. At all times
           YOUR CV                            AGENCIES                             be respectful of company rules.
           You may need to tailor your CV     Do some research here. Use an        Conduct should be professional,
           for temporary work to ensure       agency that seems interested         as in a permanent job. Keep
           your key skills really stand       in you and will endeavour to         personal phone calls and emails
           out. If you have completed a       match your job requirements.         to a minimum. Personal internet
           number of assignments over a       Try and meet your contact and        activity is not acceptable. Do not
           long period of time, check any     ensure you understand how            participate in office politics!
           gaps are accounted for. Your       they operate. Return calls and       PROBLEMS
           CV should not suggest that         emails promptly and keep them
                                                                                   If you are ill or unable to attend
           you haven’t managed to stay        updated on your availability as
                                                                                   work for any reason, it is vital
           anywhere for long! Ensure you      requested.
                                                                                   you inform your agency as early
           can explain each role and your     ASSIGNMENTS                          as possible. Failing to do this
           reason for leaving.                Once you have secured                could seriously jeopardise your
           INTERVIEW                          an assignment, ensure you            assignment. If there are other
           A temporary job may be             have enough details to arrive        problems and you are unhappy
           offered with no prior meeting.     punctually each day. Pre-check       with your work, again contact
           Alternatively, an interview        your journey and parking             your agency quickly and discuss
                                              arrangements. Know who you           your situation with them.

                                                                                                                 1
1475IEW
Michael Page International
Victoria House
Southampton Row
London WC1B 4JB




Michael Page International is a world leading recruitment consultancy
133 offices in 23 countries worldwide | www.michaelpage.co.uk

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Your guide to career success

  • 1. NextStep YOUR GUIDE TO HELPING YOU FIND YOUR WAY A STRONG CV SUCCESSFUL INTERVIEWS FINDING YOUR IDEAL JOB Michael Page International is a world leading recruitment consultancy 133 offices in 23 countries worldwide | www.michaelpage.co.uk
  • 2. NextStep 3 6 8 14 What’s on offer Getting ahead – and 2 Getting Ahead – and staying there 5 How to write an effective cover letter 10 Top 10 Interview Questions… staying there Welcome to NextStep. It’s Not sure what you want to These are the biggies, so up-to-date and packed with say? Read these tips and start rehearsing now. Welcome to NextStep Although we are unable NextStep also provides insights information relevant to you. get writing. 12 Why temp? by Michael Page to help at this particular into CV writing and covers 3 All in a day’s work 6 How to write a International. This stage in your career, we topics such as top interview Why not? Temping booklet contains a have brought together a questions, how to do research strong CV How to get the most out of could be just what your valuable collection of selection of information from and networking, key activities your job seeking workday. Tired of sending off your lifestyle needs. hints and tips for people our consultants, clients and you should be doing each CV and hearing nothing? such as you who are candidates to assist you day and tips for temping. And 4 Networking for 13 Top tips for temps It’s time you changed tack. looking for a job. with your job search. there are note pages included success How to be not ‘just another for you to jot down thoughts 8 Interview advice This booklet provides answers Use your resources temp’; but a valuable and ideas as you go about and market yourself Nervous about meeting the resource that is in demand. to many of the most frequently your job search. to best advantage. client? You needn’t be. asked questions we receive 14 Where to find work about the recruitment process Make the most of this handy No jobs around the corner? as well as helpful advice about guide. It won’t take you long to It’s time to think smarter where to go to find a job and read and we’re sure you’ll gain and look further afield. how to generate leads. some valuable insights to help you find your ideal job. Good luck!
  • 3. NextStep When searching for employment, it is your subscription. Students/ ‘boards’ which have excellent 6. JOB CENTRES important to exploit every possible avenue graduates embarking on a search engines that enable No matter what your opinion is to find the opportunity that will suit you. professional career can often you to specify criteria such of job centres, they are packed Many job vacancies nowadays are handled take advantage of reduced as discipline, job type, salary, with job vacancies which by recruitment companies, but there are rates. These publications are location. Some provide user are updated daily. Advisers other ways to find work also. Depending a key source in your job search. logins that will save your details are on hand to arrange on the current stage of your career, all or a and ‘post’ any relevant jobs to 3. EMPLOYMENT interviews where appropriate. combination of the below job sources should you as they come in. AGENCIES There are obviously far fewer be utilised. 5. DIRECT SPECULATIVE opportunities advertised via Generalist and specialist 1. NEWSPAPERS APPLICATIONS this source for professionals professional agencies but if you are at the more junior Familiarise yourself with those chronicles that are key players in the If approached correctly, direct stages of your career, these cater specifically for your profession and know recruitment market. All types speculative applications can centres can be helpful. on which days job vacancies are advertised. of organisations from Public sometimes uncover vacancies. For example, accountants will use the Financial Sector to Blue Chips use It is sensible to find the relevant 7. GET YOURSELF Times and jobs are advertised on Mondays agency services to recruit all recruitment contact within the UPDATED! and Thursdays. Visit the corresponding online levels of staff on temporary and organisation and address any If, despite your best efforts, websites to further search for jobs and to permanent contracts. Even at application to them. Do not you are finding the job market research company information. Your local the most senior level, search bombard them with follow up slow, now may be an ideal newspaper will also have a ‘jobs day’ and this and select firms are often used calls and letters. Take no for opportunity to bring any rusty should be read weekly too. Again, more senior to resource key staff. Spend an answer and be prepared in skills right up to speed or vacancies tend to be advertised nationally or in time and effort researching and some cases not to receive a indeed embark on a course/ industry journals rather than regionally, but your registering with a selection of reply at all, if no vacancy has qualification that will be helpful Where to local paper will keep you updated with business agencies best suited to your job been advertised. Ensure your to your job search. If you are information specific to your region. level and requirements. As well cover letter clearly states the considering this, we suggest as national agencies, it is worth type of job you are interested in Avoid regional jobs magazines which are often you visit www.hero.ac.uk which contacting smaller recruitment and ensure it is something you merely a tardy repetition of the local paper’s lists all universities and colleges companies in your region who are realistically suitable for! jobs pages. Remember that newspapers of higher and further education often have substantial local find work generally are still a great source for jobs! On a similar note, do not in the UK. It provides useful market knowledge. be afraid to ask friends, links into websites and is a 2. PROFESSIONAL JOURNALS / 4. THE INTERNET colleagues and family whether short cut to any local education MAGAZINES / PERIODICALS their employers are recruiting. information you need. A key way today to search for a If you are a member of a professional body Many companies today job is through the internet. All of you should regularly read any relevant actively encourage employees the above mentioned sources, magazine, to view advertised vacancies to introduce prospective from agencies to newspapers and keep yourself updated with industry candidates to their business, Thinking laterally about how and where you find work could will have online websites in some cases awarding cash information. Many such publications are broaden your chances of successfully finding a rewarding and on which vacancies can be subscription only and if you are not doing ‘bounties’ if an individual is found. There are also job fulfilling job. so already, now is the time to purchase sourced and recruited this way.
  • 4. NextStep Networking for success It’s not just what you know, but who you know. Marketing yourself can be a powerful tool in today’s competitive world. The key to successful by phone, letter or email. The you can talk to employees and networking is to use your process should be relatively apply for jobs on the day. Find available resources to market informal since you already out the industry tradeshows in yourself and try to uncover have an association with these your area (through the internet hidden job opportunities. Often, people. Some ideas for key or trade publications) and try finding opportunities in this way questions you can ask are: to attend as many as you can. can give you a real advantage Make sure when you go that • Do you know how I can over other suitable candidates. you have prepared some key begin working in…? There isn’t anything complex questions to ask and have an about networking and it should • Can you recommend up-to-date CV with you. be a key aspect of the job people for me to talk to? search process. • Do you know of anyone In addition, find out the who employs people with names of recruiters or HR One of the best resources skills like mine? professionals in key companies available to a job seeker is where you want to work. Once the people they know. When You may want to include your you have a list, write to the you are looking for a job, you CV as a reference, or as a sales person and ask them for some should let the influential people tool in case your contact wants around you know about your advice or an interview to learn to forward your details on to qualifications and the type of more about the company. You other associates. job you are looking for. Make should be using this contact as a list of friends and family Networking to people you a networking opportunity, so who are employed, present don’t know is also key to a try and get job leads and make and past co-workers, bosses successful job search. Many connections should they agree. - even teachers. After you have companies have stands at Have your CV ready in case compiled your list, contact them industry trade shows where they ask to see it.
  • 5. NextStep APPEARANCE LAYOUT CONTENT Tell the potential employer a little about themselves to Handwritten or typed The content of your cover letter demonstrate you have properly cover letters can be equally should be brief and structured, read the advert and that you acceptable and opinion is avoiding lengthy repetition of have done some research into still divided on this issue. information covered in your CV. the organisation. State why you Increasingly, however, recruiters Firstly clarify your approach. If are interested in them as an are asking that applicants you are replying to an advert, employer. email their details, leaving the say so. Mention job title, any handwritten posted option as reference number and where You need to succinctly a non-starter. Whatever the and when you saw it. emphasise why an employer method of your application, may want to meet and recruit In some cases an advert will ensure your letter is neatly and you. Highlight your transferable indicate a more substantial clearly presented on paper of a skills, achievements and How to write an letter is required. Always similar size and quality to your versatility; what you can follow a specific instruction CV. Check and check again contribute and what makes you and include any information if for grammatical and spelling different. Mention personality it is particularly requested, for errors. Handwriting should be traits relevant to the role applied example, current salary. effective cover letter neat and legible. Emails should for, taking care not to appear be written in a common font Briefly outline your current too subjective. Ensure the letter with standard formatting. They situation and why you are flows freely however and does should emulate a handwritten seeking a change. Include not slavishly match every point letter in terms of style. current or last job, qualifications on the job description. The and professional and reader should be left with an Your letter should address the academic training, tailoring overall impression that you are A good cover letter can differentiate your CV from the countless others that pass across employers’ relevant contact, the name of your information to make it a potentially valuable addition desks. Make sure yours stands out. whom will often appear in the as relevant as possible to the to the workforce. job advert. Avoid Sir or Madam organisation or job applied for. if possible. Unlike a CV, it is Negative information of any When responding to an advertised job vacancy, whether Whilst we cannot give you acceptable to write a cover sort should be avoided in your via letter, email or fax, you should always include a a prescriptive formula for letter in the first person. cover letter as well as CV. covering letter with your CV. Treat it as a vital part of your writing a covering letter, as they Close your letter with a polite personal marketing literature, which merits attention and should be personalised not expression of interest in further consideration. A covering letter introduces you and your standard documents, following dialogue with the recruiter. Do CV and is your first chance to make a good impression some basic guidelines should mention that you would like on your potential employer. Aim to make it entice the help ensure you receive a the opportunity to discuss your reader to take those few extra minutes to consider you positive response from your suitability further at an interview against other applicants. Your CV should not be sent initial contact. and that you await a response without one! in due course.
  • 6. NextStep How to write a strong CV More often than not, your CV is the first impression that you’ll make on a potential employer. Here’s how to present yourself clearly and professionally. It is worth remembering that STRUCTURE • Include computer skills, each recruiter’s idea of a (genuine) foreign language • Start with your personal ‘perfect’ CV will be slightly skills and any other recent information: full name different. Nonetheless, your training/development that and contact details CV will, in most cases, be the is relevant to the role including all useable first impression an employer applied for. telephone numbers. Avoid has of you. Indeed a strong superfluous details such as • The most widely accepted CV can occasionally itself religious affiliation, childrens’ style of employment record secure you a job, especially names etc. is the chronological CV. if you are applying for Career history is presented temporary work. At worst, a • Educational history and in reverse date order poorly constructed CV can professional qualifications starting with the most give a potential employer a should follow, including recent jobs. Achievements negative impression of you as names of institutions and and responsibilities are a candidate and bar you from dates attended in reverse listed against each role. securing that all important order - university before More emphasis/information interview. school results. List grades should be put on more and passes attained. (These Taking a little time on design, recent jobs. details will matter more if construction and wording and you have recently entered using the following guidelines the job market, than if, for to write and submit your CV will example, you left full time ensure you promote yourself to education 20 years ago.) your best advantage.
  • 7. NextStep General Tips What should I include in my CV? • Your CV should be laser- • A basic CV may need printed in black ink using tailoring with each job a plain type face, on good application to best suit the quality A4 white/cream requirements of the role paper. Decorative borders applied for. How to write a strong CV continued are not necessary, nor are • The completed CV needs • A functional CV can sometimes be more photographs of yourself. to be checked carefully appropriate, for example if you have • If applying by post, your for grammatical errors held a number of unrelated jobs. This CV and cover letter should and spelling mistakes presentation emphasises key skills which be submitted in a suitable - which always leave a poor can be grouped together under suitable quality envelope, clearly impression - and to ensure headings. Career progression and the addressed, with a first that it makes sense. Ask nature of jobs held can be unclear with this class stamp. If applying by an ‘independent’ party to type of CV. email, time should be taken review the whole document • Leave hobbies and interests to last - keep designing and formatting before it is put into use. this section short. References can simply to ensure your details read • Remember when writing be ‘Available on Request’. Current salary clearly. Send a copy to and structuring your CV details should not be included. A good yourself to check before that it is essentially a cover letter should always accompany submitting it for a role. marketing document on your CV. • Your CV should ideally you and that a potential • You can create a winning CV by visiting cover no more than two employer will use the details www.michaelpage.co.uk and using the pages and never more than provided to form interview online CV template. three. Aim to ensure the questions. It should be content is clear, structured, clear and easy to read. Your CV and cover letter should combine to concise and relevant. Using Gaps in career history create a picture of you, your career-to-date bullet points rather than should be explained and and illustrate why you are different from the full sentences can help falsehoods/inaccuracies competition! With this successfully achieved minimise word useage. avoided at all costs. (and a bit of luck!) you will secure yourself a place on a shortlist.
  • 8. Interview advice Research shows that people make their mind up about someone in the first few seconds of meeting with them. So it’s best to get off to a good start from the outset. No matter how well PRACTICAL TIPS useful, but ensure it is turned qualified you may seem off before arrival at reception. Double check the date, time ‘on paper’ for a job, when and location of the interview Be punctual for your meeting recruiting, an employer and be familiar with the name but it is inadvisable to arrive will still be interested and title of the interviewer. Take more than half an hour early. in your personality and your interview confirmation Leave yourself enough time presentation. Indeed with letter with you. to visit the toilets and tidy up if more than one suitable necessary. applicant for a role, Prepare your interview outfit in interview performance is advance - all of it. Ensure your Remember that you start often the deciding factor. appearance is both smart and making an impression on This makes the face-to- comfortable. your prospective employer face meeting a critical the moment you arrive at Familiarise yourself with the part of the recruitment reception. Be courteous to journey to the location, to process and you will need the receptionist and any other ensure you arrive in plenty of to impress from the start. staff you may meet prior to time. If driving, do a ‘dummy your interview. Their opinion of Following these interview run’. Check timetables and you is often sought and may preparation guidelines will help book train tickets in advance. even have some influence on overcome any interview nerves Anticipate delays, especially the final selection. and instill confidence for a on unknown routes. Contact productive meeting with your your interviewer swiftly if you are RESEARCH potential employer. unavoidably delayed on the day. Find out as much information Do not arrive over-laden with as possible about your belongings! Take any requested prospective employer in certificates, references etc, a advance. Many now have spare CV and a notepad and websites which are packed pen. A mobile phone is always with information. Familiarise
  • 9. NextStep Interview dates and details yourself with mission THE INTERVIEW questions from it. Similarly, statements, past performance, • Greet your interviewer ensure you have read any future goals and current analyst standing, with a strong, job description thoroughly ratings. Be aware that if your firm handshake and and think of ways in which prospective employer does a smile! Good body your experience will benefit have a comprehensive website, language is vital. Sit up your potential employer. you may seriously compromise straight with both feet on • LISTEN to what is being your chances if it becomes the floor. Speak clearly asked of you. Think about apparent you have not taken and confidently. Try and your answers to more time to research it. maintain a comfortable level difficult questions and do If there is no company website, of eye contact throughout. not give irrelevant detail. it is still easy to research • A standard interview will Give positive examples from your prospective employer. generally start with an your experience to date but All national newspapers introductory chat, moving be concise. Avoid one word and professional magazines on to questions specific answers. Prepare yourself in have online sites with archive to your application and advance for likely questions articles. You can also utilise experience. General (see next section). web search engines just information about the • Be ready to ask questions by entering the company company and role may that you have prepared name. Talk to anyone you follow, finishing with an beforehand. This can know who has worked at the opportunity for you to ask demonstrate you have organisation. If all else fails do your own questions. thought about the role and try phoning the company and • Be familiar with your CV done some research on the requesting general information. and be prepared to answer organisation. Ensure they are open, thus encouraging the interviewer to provide you Do Not... with additional information. • Show your enthusiasm for the role, even if you have • Criticise your present employer or mention problems you some reservations. These have in your current role, even if encouraged to do so. can be discussed later. • Discuss salary if you can possibly avoid doing so. This can • Thank your interviewer at be negotiated when you have a job offer. the end of the meeting and reaffirm your interest • Interrupt your interviewer, even if they interrupt you! in them as an employer. It • Worry about interview nerves. They are natural and healthy is okay to ascertain how - to a degree. Advanced preparation will ensure any the recruitment process will apprehension does not become debilitating. continue, but don’t appear too ‘pushy’.
  • 10. There are some questions Q Are you happy with Q What do you like about that are asked frequently in your career-to-date? your present job? interviews and you should A This question is really A This is a straightforward prepare your answers before- about your self-esteem, question. All you have to hand. The key things to confidence and career do is make sure that your remember when responding aspirations. The answer ‘likes’ correspond to the to interview questions are to must be ‘yes’, followed by a skills etc. required in the job keep your answers relevant, brief explanation as to what on offer. Be enthusiastic, brief and to the point. If you are it is about your career so describe your job as faced with a difficult question, far that’s made you happy. interesting and diverse but make sure you stay calm, If you have hit a career do not overdo it – after all, don’t get defensive, and take plateau or you feel you are you are looking to leave. a moment to think about your moving too slowly, then you response before you answer. Q What do you dislike must qualify your answer. about your present Remember, these responses Q What is the most job? are only suggestions. Try to difficult situation you Top 10 Interview personalise your response as A Be cautious with this have had to face and much as possible. answer. Do not be too how did you tackle it? specific as you may draw Q Tell me about yourself. A The purpose of this attention to weaknesses A Identify some of your main question is to find out what that will leave you open Questions... attributes and memorise your definition of difficult to further problems. One them. Describe your is and whether you can approach is to choose qualifications, career show a logical approach to a characteristic of your history and range of skills, problem solving. In order to present company, such as emphasising those relevant show yourself in a positive its size or slow decision- to the job on offer. light, select a difficult work making processes etc. ...and how you should answer them Q What have your achievements been to situation which was not caused by you and which can be quickly explained in Give your answer with the air of someone who takes problems and frustrations date? a few sentences. Explain in your stride as part of A Select an achievement that how you defined the the job. As the saying goes, ‘If you fail to plan, you plan to fail’. So here is work-related and fairly problem, what the options is a valuable insight into the world of interview questions and the recent. Identify the skills you were, why you selected the techniques best used to answer them. used in the achievement one you did and what the and quantify the benefit it outcome was. Always end had to the company. on a positive note. 10
  • 11. NextStep What should I answer? Q What are your three or four proficiencies Q What is your greatest weakness? strengths? e.g. your ability to learn A Do not say you have none – this will lead quickly, determination to A This is one question that to further problems. You have two options succeed, positive attitude, you know you are going to – use a professed weakness such as a your ability to relate to lack of experience (not ability) on your part get so there is no excuse people and achieve a in an area that is not vital for the job. The for being unprepared. common goal. You may be second option is to describe a personal or Concentrate on discussing asked to give examples of professional weakness that could also be your main strengths. List the above so be prepared. considered to be a strength, and the steps you have taken to combat it. An example Other questions to consider would be, “I know my team think I’m too demanding at times – I tend to drive them pretty hard but I’m getting much better at • How does your job fit into your department and company? using the carrot and not the stick”. • What do you enjoy about this industry? Q Why do you want to leave your • Give an example of when you have worked under pressure. current employer? • What kinds of people do you like working with? • Give me an example of when your work was criticised. A State how you are looking for a new • Give me an example of when you have felt anger at work. How challenge, more responsibility, experience did you cope and did you still perform a good job? and a change of environment. Do not be • What kinds of people do you find it difficult to work with? negative in your reasons for leaving. It is rarely appropriate to cite salary as your • Give me an example of when you have had to face a conflict of primary motivator. interest at work. • Tell me about the last time you disagreed with your boss. Q Why have you applied for this • Give me an example of when you haven’t got on with others. particular job? • Do you prefer to work alone or in a group? Why? A The employer is looking for evidence that • This organisation is very different to your current employer - how the job suits you, fits in with your general do you think you are going to fit in? aptitudes, coincides with your long-term • What are you looking for in a company? goals and involves doing things you enjoy. • How do you measure your own performance? Make sure you have a good understanding • What pressures have you encountered at work? of the role and the organisation, and • Are you a self-starter? Give me examples to demonstrate this. describe the attributes of the organisation • What changes in the workplace have caused you difficulty and why? that interest you most. • How do you feel about working long hours and/or weekends? • Give me an example of when you have been out of your depth. • What have you failed to achieve to date? • What can you bring to this organisation? 11
  • 12. Temporary, locum, contract or interim Pay Rates. Broaden Your Skill Set. assignments. Call them what you will, but Certain skills today are in high Temporary contracts can the days when the concept of a temporary demand. Employees can find expose you to different sectors worker conjured up images of disinterested, they earn more in temporary and often require you to incompetent receptionists are long gone! A roles than permanent positions. develop existing basic skills in temporary worker may be required to provide As a temp you are paid for some way. You may be offered sickness or holiday cover. Maternity leave each hour you work. More work that you would not be is available for up to 12 months. A covering hours mean more money. considered for on a permanent assignment can represent a secure, well paid The Working Time Directive basis, thus strengthening your and fulfilling long term role. (October 1998) protects your CV for future opportunities. More significantly however, the use of working environment as a temp In through the ‘Back temporary staff by many companies today and means you are now entitled Door’. is often a strategic move, which can for to holiday pay and will not be example keep official headcount to restricted obliged to work excessive Temporary work can provide levels, whilst boosting short to medium term hours. a way in to highly sought after productivity. All levels of staff are nowadays companies, especially if you are Try Before You Buy. hired on temporary contracts, from shop looking for permanent positions floor workers to professionals and A temporary assignment can in the long term. If new senior executives. be used as a trial period to vacancies arise you will often Why ascertain whether employee have access to details ahead ADVANTAGES OF TEMPING and employer are suited. It gives of the outside market and may Flexibility. both parties a chance to get a even be approached to fill a real flavour for each other before role. If there is a permanent Temporary assignments can last from a day committing long term. This may headcount freeze you could to well over a year. They can provide a flexible be particularly appropriate if you be in a strong position when it approach to your working life, over which you are trying a different type of job is lifted. have a good degree of control. If you need or environment/culture. Indeed Temp? for example, to take school holidays off or Meet New People. there are businesses that enjoy the idea of breaks from work to travel, use a temporary contract Temporary contracts are a temporary work could be the option for you. as an extended interview period good way to meet new people. before offering a permanent job. Many firms will welcome you as a short term employee and thus part of their team. It is not unusual to be included in work meetings, have your opinion sought and be invited to social Temping can provide a well paid and fulfilling working events. It can be a pleasant environment in which to work. environment. There are numerous advantages that many people haven’t considered. 1
  • 13. NextStep Top tips for temps As a temp you are a vital asset to any hiring company. It is therefore important to do what you can to ensure your success. Whatever your reason for for a senior role may be as should report to. Be familiar with choosing a temporary contract lengthy as if the role were your standard hours of work and over permanent work, due permanent. If you are called the policy on overtime. Ensure to the nature of this type for an interview, think about you understand and are familiar of employment, you will be your approach beforehand. with timesheets, paperwork a vital asset to any hiring You must appear committed to required and pay arrangements. company and to your agency. fulfilling your assignment, whilst You are expected to honour It is important for all parties not discounting yourself from your assignment for the agreed that your assignment as a offers of permanent work. This duration. contractor is successful as can be tricky! Each situation is PRESENTATION quickly as possible. different and generally truthful BEHAVIOUR The information here offers answers are best, taking care Ensure you are attired suitably some useful guidelines if not to concern the interviewer for work, whether dress code undertaking temporary work. with too much information. is formal or casual. At all times YOUR CV AGENCIES be respectful of company rules. You may need to tailor your CV Do some research here. Use an Conduct should be professional, for temporary work to ensure agency that seems interested as in a permanent job. Keep your key skills really stand in you and will endeavour to personal phone calls and emails out. If you have completed a match your job requirements. to a minimum. Personal internet number of assignments over a Try and meet your contact and activity is not acceptable. Do not long period of time, check any ensure you understand how participate in office politics! gaps are accounted for. Your they operate. Return calls and PROBLEMS CV should not suggest that emails promptly and keep them If you are ill or unable to attend you haven’t managed to stay updated on your availability as work for any reason, it is vital anywhere for long! Ensure you requested. you inform your agency as early can explain each role and your ASSIGNMENTS as possible. Failing to do this reason for leaving. Once you have secured could seriously jeopardise your INTERVIEW an assignment, ensure you assignment. If there are other A temporary job may be have enough details to arrive problems and you are unhappy offered with no prior meeting. punctually each day. Pre-check with your work, again contact Alternatively, an interview your journey and parking your agency quickly and discuss arrangements. Know who you your situation with them. 1
  • 14. 1475IEW Michael Page International Victoria House Southampton Row London WC1B 4JB Michael Page International is a world leading recruitment consultancy 133 offices in 23 countries worldwide | www.michaelpage.co.uk