Brief presentation about CMMI for Services

2. CMMI for Services Whatisit?

3. Services Yourorganization depends on Services It’s all about continuously delivering and increasing performance (costs and quality)

4. CMMI for Services A process approach for delivering services Doing the best way and continuously improving it Through all the organization not depending so much on specific people Correctly managing and exceeding the customer expectations

6. SLA’s

7. Service Management

8. Incident and Problem Management

9. …

10. Project Management

11. Requirements

12. Design

13. Testing

15. CMMI for Services The CMMI-SVC focuses on bringing discipline and repeatability to services delivery, two of the capabilities that differentiate the most successful service delivery organizations … more satisfaction … more clients … more profitability!

16. Strongstep - Innovation in software quality Email: geral@strongstep.pt Web: www.strongstep.pt Phone: + 351 22 030 15 85