This document discusses 5 different models for customer success management: the firefighter model, sales-oriented model, service-oriented model, integrated model, and partnership model. It also mentions Dan Steinman, the Chief Customer Officer at Gainsight, who discusses how to reduce customer churn and drive revenue through customer success management.

1. Firefighter Model

2. Sales-Oriented Model

3. Service-Oriented Model

4. Integrated Model

5. Partnership Model

6. Dan Steinman
Chief Customer Officer at Gainsight
@dantsteinman
@GainsightHQ
#customersuccess

7. Reduce Churn and Drive Revenue
with Customer Success
Management
Dan Steinman, Gainsight, Chief Customer Officer
@dantsteinman