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Unified Services Jamcracker


Unified Services Delivery

Unified Services Delivery

Published in Business , Technology
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  • 1. Unified Services Delivery
  • 2. SME Market Potential
      • Compelling Value
    Staffing Licenses Support Hardware Expected Cost Savings Percent of Businesses Surveyed Pacific Crest Securities “ SMB IT spending this year will increase at twice the rate of large corporate spending, and in the process demand lower cost and simplicity of use.” IDC “ Nearly 75% of North American SMBs subscribe to some type of bundled service. Buyers like the lower cost and single source that these deals bring.” Forrester
    • Huge Opportunity
    • 70 percent of global economy
    • 50 percent of all IT spending
    • $350 billion market (US)
  • 3. On-Demand 1.0 Service Delivery Customer Telcom Services Customer Customer Customer Application Services Customer Customer Customer IT Services Customer Customer
  • 4. On-Demand 2.0 Service Delivery VARs & MSPs SME Services Aggregation SOHO Verticals Enterprise CSPs IT Services Telcom Services Application Services Users Services Delivery
  • 5. Jamcracker's Mission
    • Enabling Communication / IT Services Providers
    • and On-Demand Solution Vendors
    • to deliver value-added services to market;
    • quickly, easily, and profitably.
  • 6. On-Demand Solution Partners
    • Communication & Collaboration:
      • Email
      • Wireless
      • Conferencing
      • VoIP
    • IT Services:
      • Domain names, web hosting
      • Desktop management
      • Branded help-desk services
    • Security & Continuity:
      • Anti-Malware
      • URL / IM filtering
      • VPN – remote access, site-to-site
      • Online data backup
    • Business Applications:
      • Desktop web apps
      • Vertical solutions
      • Business process outsourcing
    • Developer Services:
      • Integration services
      • Web services
      • Software development
  • 7. Delivering On-Demand Help Desk Support User Management Billing & Settlement Services Provisioning Security Services Integration On-Demand Services Delivery Unified Provisioning, Administration, Billing, and Support Service Delivery Modules Branded Marketplace Portals and Customer Support Services Communication & Collaboration IT Services Security & Continuity Business Applications Developer Services
  • 8. Communication & Collaboration Module - Unified Communications Service Delivery - Voice Security Conferencing Wireless Messaging Help Desk Support User Management Billing & Settlement Services Provisioning Security Services Integration On-Demand Services Delivery Communicate and Collaborate, with Confidence Unified Communication Services Portal
  • 9. Unified Service Delivery Who Benefits? Customers: - One-stop-shop of many best-of-breed services - Single point of purchasing, billing, and support - Unified provisioning and user experience Service Providers: - Increase stickiness, reduce churn - Grow net-new ARPU - Increase sales/channel productivity - Bundling value-added services differentiates existing core services Solution Vendors: - Expand distribution thru huge service delivery channel - Bundle existing offerings with new services Unified Services Delivery Who Benefits?