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 SMS Marketing
– Executing Campaigns
1. How to Execute SMS
Marketing Campaigns
2. Growing Your
Subscriber List
3. Setting Up Campaigns
4. A/B Testing How Tos
What do you need to do
to start these campaigns?
1. SMS Marketing
Platform
2. Client
 Restaurant – The Knife
Restaurant (Miami)
 Spa – Amy’s Day Spa
(Tampa)
How Do We Build It Up?
What Do We Do?
Target Existing Fans
 Facebook
 Twitter
 Email Subscribers
It is likely that the
business have some
supporters out there on
Social Media or an Email
Newsletter
This group has already
shown willingness to
communicate with the
business, so we should
start here.
Facebook
 Cover Photo
 News Feed Posts
 Custom Form
Twitter
 Cover Photo
 Regular Tweets
Email Subscribers
 Strong Call to Action so
readers can take action
What To Display?
 Keyword + Shortcode to
make customers opt-in
 Incentivized Offer after
opt-in
The Knife Restaurant
“25KNIFE”
25% on all steaks and beers
during the World Cup
Amy’s Day Spa
“AMYSPA10”
$10 discount on any Nail
Treatments
A good reason for
customers to sign-up for
your text alerts is so that
they can receive offers or
discounts
Encourage sign-ups with
exclusive mobile
discounts and offers from
the get go
In the early stages of your
SMS campaign, as you’re
building the list, starting
with low value offers can
really help drive traffic
Once you’ve got people
opted-in, you can
leverage “spend and get”
campaigns or “Buy One
Get One” campaigns
Incentives don’t always
have to be monetary. You
can still have an effective
SMS campaign by
offering non-monetary
incentives
 Personalization – “We’ll
notify you when your
favorite item comes in”
 Reminders – “Your
shipment will be
delivered today”
 Engagement – “Tell us
how we can help you”
 Access – “Here is early
access to this special
thing just because you
are a loyal SMS sub
 Privileges – “Here is this
special thing we only
share with our SMS
VIPS”
The Knife Restaurant
25% on all steaks and
beers during the World
Cup
Amy’s Day Spa
$10 discount on any Nail
Treatments
Signing up for SMS alerts
is quick, easy, and can be
done from almost
anywhere. There is no
reason to limit efforts to
only online or mobile
Add your Keyword and
Shortcode to…
 In-Store displays
 Receipts
 Print Ads
Add your Keyword and
Shortcode to…
 Product Packaging
 Flyers
 Brochures
Add your Keyword and
Shortcode to…
 Tshirt
 Coupons
 Just about anywhere
Ask everybody if they’re subscribed…At
the register, online, when people ask
information, every customer contact
should include an invitation to join your
SMS subscriber list. Make it part of the
routine and business culture
It is best to pick a short,
single word that’s easy to
remember
Very Important:
Test to see what a
device’s auto-correct
does to the keyword you
have selected
How to Pick SMS
Keywords
 Keep it short
 Avoid special characters
 Make it memorable
If you are not providing
information or offers that
your audience finds
useful, you’ll lose the
subscribers and
discourage new sign-ups
Auto-replies are
customizable messages
that are automatically
sent back to someone
when they subscribe to
your SMS list
“Get 25% Off on all
Steaks and Beers during
World Cup game days at
The Knife. Show to any
staff to avail. Exclusive to
SMS members only”
“$10 Off on any Nail
Treatment for subscribing
to our SMS alerts. Good
for 1 treatment. Show to
manager to avail”
Take into account
relevant activities that
makes sense for the
business.
For example: 4th of July
offers
The Knife Restaurant
4th of July Offer
“Get a Free Dessert or
Coffee for every order of
any Grilled Meats. 4th of
July special only. Enjoy
the fireworks at The
Knife”
Amy’s Day Spa
4th of July Offer
“4th of July Special. Today Only for SMS
members. Get a FREE Manicure & Pedicure
if you get a 90-min Massage. Visit:
http://amysdayspa.com/ for rates”
Amy’s Day Spa
Regular Timing Offer
“Massage Mondays. Get a 10% discount on
any Massage service at Amy’s Day Spa.
Today Only for SMS members. Visit
http://amysdayspa.com for details”
You can send this out
every other Monday for
timing. You can do a
different offer next
Wednesday so you keep
your offers fresh.
You can also name offers
that you want to recycle
so your customers can
easily remember them.
Massage Mondays, Wax
Wednesdays, etc.
 It is expected that a majority
of US consumers will redeem
a mobile coupon
 28% of people who own a
mobile device redeemed a
coupon
This means that your
mobile coupons will be
redeemed which means
more sales for businesses
If an appointment
doesn’t show, you’ve just
missed a chance to earn
that extra revenue
Especially with Lawyers,
Doctors, Dentists where a
single appointment can
cost hundreds of dollars
 Send out text message
reminders
 Less expensive and less
intrusive than
automated phone
messages
 Phone call and SMS
reminders are more
effective than email
reminders. People
almost always answer
their phones
 SMS reminders are
available for all kinds of
phones be it a
smartphone or feature
phone
 Best way to reach
patients on the go
“General Healthcare: Dr.
House says you have an
appointment. July 9
10AM”
A/B Split Testing is a
method for testing two
variations of a campaign
to compare their
performances
 Helps boost ROI
 Allow more marketing
dollars to be invested in
the messaging that
drives the most sales
 Makes optimizing
future campaigns
possible
Whether your goal is to
increase response rates
or sales or reduce
unsubscribe rates, the
method is simple
 Write variations of the
SMS message
 Split recipients into two
lists
 Message A goes to one
list, Message B to other
 To track which campaign message
generates which responses, variations A
and B should ask customers to text to 2
different shortcodes
 If two shortcodes cannot be used, the
two messages should at least be sent a
few days apart
 Did one message have a
higher “open” rate than
the other?
 Of the number of
messages opened, did
one variation have a
higher response rate?
 Did one of the message
have a lower
“unsubscribe” rate?
Factors to take into
account with the
messages:
 Tone: Did both message
sound friendly or
professional?
Factors to take into
account with the
messages:
 Keywords: Was a
compelling keyword
used in one message?
Factors to take into
account with the
messages:
 Price: Did one version
include the price? Or
both?
Factors to take into
account with the
messages:
 Calls to action: How
were they different? Did
they both ask to text?
Factors to take into
account with the
messages:
 Time of day: Consider
testing to see if sending at
different times is a factor
Factors to take into
account with the
messages:
 Subscriber List: Some
campaigns may be more
effective with recipients
living in suburban zip codes
If one message
significantly out-performs
the other, principles used
in the most successful
message can be applied
to future campaigns
You can split test more
than two variations so
long as the recipient list is
large enough for a good
sampling.
A/B split testing and multi-variant testing
are excellent ways to ensure marketing
dollars are going where they pay off the
most and that each mobile campaign is
more effective than the last
No matter how well an
SMS or text ad campaign
performs, there is always
room for improvement
Any Questions?
Did you guys enjoy the
session?
Have a Good Day and
Take Care Everybody
See You Next Time!

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SMS Marketing - Executing Campaigns (SqueezeMobillionaire)

  • 1.
  • 2.  SMS Marketing – Executing Campaigns
  • 3.
  • 4. 1. How to Execute SMS Marketing Campaigns 2. Growing Your Subscriber List 3. Setting Up Campaigns 4. A/B Testing How Tos
  • 5.
  • 6. What do you need to do to start these campaigns?
  • 8.  Restaurant – The Knife Restaurant (Miami)  Spa – Amy’s Day Spa (Tampa)
  • 9.
  • 10. How Do We Build It Up? What Do We Do?
  • 11. Target Existing Fans  Facebook  Twitter  Email Subscribers
  • 12. It is likely that the business have some supporters out there on Social Media or an Email Newsletter
  • 13. This group has already shown willingness to communicate with the business, so we should start here.
  • 14. Facebook  Cover Photo  News Feed Posts  Custom Form
  • 15. Twitter  Cover Photo  Regular Tweets
  • 16. Email Subscribers  Strong Call to Action so readers can take action
  • 17. What To Display?  Keyword + Shortcode to make customers opt-in  Incentivized Offer after opt-in
  • 18. The Knife Restaurant “25KNIFE” 25% on all steaks and beers during the World Cup
  • 19. Amy’s Day Spa “AMYSPA10” $10 discount on any Nail Treatments
  • 20. A good reason for customers to sign-up for your text alerts is so that they can receive offers or discounts
  • 21. Encourage sign-ups with exclusive mobile discounts and offers from the get go
  • 22. In the early stages of your SMS campaign, as you’re building the list, starting with low value offers can really help drive traffic
  • 23. Once you’ve got people opted-in, you can leverage “spend and get” campaigns or “Buy One Get One” campaigns
  • 24. Incentives don’t always have to be monetary. You can still have an effective SMS campaign by offering non-monetary incentives
  • 25.  Personalization – “We’ll notify you when your favorite item comes in”  Reminders – “Your shipment will be delivered today”
  • 26.  Engagement – “Tell us how we can help you”  Access – “Here is early access to this special thing just because you are a loyal SMS sub
  • 27.  Privileges – “Here is this special thing we only share with our SMS VIPS”
  • 28. The Knife Restaurant 25% on all steaks and beers during the World Cup
  • 29. Amy’s Day Spa $10 discount on any Nail Treatments
  • 30. Signing up for SMS alerts is quick, easy, and can be done from almost anywhere. There is no reason to limit efforts to only online or mobile
  • 31. Add your Keyword and Shortcode to…  In-Store displays  Receipts  Print Ads
  • 32. Add your Keyword and Shortcode to…  Product Packaging  Flyers  Brochures
  • 33. Add your Keyword and Shortcode to…  Tshirt  Coupons  Just about anywhere
  • 34. Ask everybody if they’re subscribed…At the register, online, when people ask information, every customer contact should include an invitation to join your SMS subscriber list. Make it part of the routine and business culture
  • 35. It is best to pick a short, single word that’s easy to remember
  • 36. Very Important: Test to see what a device’s auto-correct does to the keyword you have selected
  • 37. How to Pick SMS Keywords  Keep it short  Avoid special characters  Make it memorable
  • 38. If you are not providing information or offers that your audience finds useful, you’ll lose the subscribers and discourage new sign-ups
  • 39.
  • 40. Auto-replies are customizable messages that are automatically sent back to someone when they subscribe to your SMS list
  • 41. “Get 25% Off on all Steaks and Beers during World Cup game days at The Knife. Show to any staff to avail. Exclusive to SMS members only”
  • 42. “$10 Off on any Nail Treatment for subscribing to our SMS alerts. Good for 1 treatment. Show to manager to avail”
  • 43.
  • 44. Take into account relevant activities that makes sense for the business. For example: 4th of July offers
  • 45. The Knife Restaurant 4th of July Offer
  • 46. “Get a Free Dessert or Coffee for every order of any Grilled Meats. 4th of July special only. Enjoy the fireworks at The Knife”
  • 47. Amy’s Day Spa 4th of July Offer
  • 48. “4th of July Special. Today Only for SMS members. Get a FREE Manicure & Pedicure if you get a 90-min Massage. Visit: http://amysdayspa.com/ for rates”
  • 49. Amy’s Day Spa Regular Timing Offer
  • 50. “Massage Mondays. Get a 10% discount on any Massage service at Amy’s Day Spa. Today Only for SMS members. Visit http://amysdayspa.com for details”
  • 51. You can send this out every other Monday for timing. You can do a different offer next Wednesday so you keep your offers fresh.
  • 52. You can also name offers that you want to recycle so your customers can easily remember them. Massage Mondays, Wax Wednesdays, etc.
  • 53.
  • 54.  It is expected that a majority of US consumers will redeem a mobile coupon  28% of people who own a mobile device redeemed a coupon
  • 55. This means that your mobile coupons will be redeemed which means more sales for businesses
  • 56.
  • 57.
  • 58. If an appointment doesn’t show, you’ve just missed a chance to earn that extra revenue
  • 59. Especially with Lawyers, Doctors, Dentists where a single appointment can cost hundreds of dollars
  • 60.  Send out text message reminders  Less expensive and less intrusive than automated phone messages
  • 61.  Phone call and SMS reminders are more effective than email reminders. People almost always answer their phones
  • 62.  SMS reminders are available for all kinds of phones be it a smartphone or feature phone
  • 63.  Best way to reach patients on the go
  • 64. “General Healthcare: Dr. House says you have an appointment. July 9 10AM”
  • 65.
  • 66. A/B Split Testing is a method for testing two variations of a campaign to compare their performances
  • 67.  Helps boost ROI  Allow more marketing dollars to be invested in the messaging that drives the most sales
  • 68.  Makes optimizing future campaigns possible
  • 69. Whether your goal is to increase response rates or sales or reduce unsubscribe rates, the method is simple
  • 70.  Write variations of the SMS message  Split recipients into two lists  Message A goes to one list, Message B to other
  • 71.  To track which campaign message generates which responses, variations A and B should ask customers to text to 2 different shortcodes
  • 72.  If two shortcodes cannot be used, the two messages should at least be sent a few days apart
  • 73.  Did one message have a higher “open” rate than the other?
  • 74.  Of the number of messages opened, did one variation have a higher response rate?
  • 75.  Did one of the message have a lower “unsubscribe” rate?
  • 76. Factors to take into account with the messages:  Tone: Did both message sound friendly or professional?
  • 77. Factors to take into account with the messages:  Keywords: Was a compelling keyword used in one message?
  • 78. Factors to take into account with the messages:  Price: Did one version include the price? Or both?
  • 79. Factors to take into account with the messages:  Calls to action: How were they different? Did they both ask to text?
  • 80. Factors to take into account with the messages:  Time of day: Consider testing to see if sending at different times is a factor
  • 81. Factors to take into account with the messages:  Subscriber List: Some campaigns may be more effective with recipients living in suburban zip codes
  • 82. If one message significantly out-performs the other, principles used in the most successful message can be applied to future campaigns
  • 83. You can split test more than two variations so long as the recipient list is large enough for a good sampling.
  • 84. A/B split testing and multi-variant testing are excellent ways to ensure marketing dollars are going where they pay off the most and that each mobile campaign is more effective than the last
  • 85. No matter how well an SMS or text ad campaign performs, there is always room for improvement
  • 86.
  • 88. Did you guys enjoy the session?
  • 89. Have a Good Day and Take Care Everybody See You Next Time!