Webinar - Leveraging smartQED in the War Room: An Incident Commander's Perspective
smartQED Webinar slides - Leveraging smartQED in the War Room : An Incident Commander's Perspective Time: Mar 23, 2022 09:30 AM Pacific Time (US and Canada) Agenda: ✅ What is the role of an #incident #commander? ✅ What are the #challenges they face in a #warroom? ✅ How can smartQED help to mitigate those challenges? Learn how an incident commander can best leverage smartQED in the war room to streamline and expedite the resolution of P1 incidents and problems. Background: smartQED is an intelligent visual workspace for accelerating incident and problem resolution. It puts your entire incident handling team on the same page, with a clear visual map of the incident and associated notes, symptoms, actions and status. Executives can see the overall status at a glance, and incident managers have perfect visibility into who is doing what, where, and when. Summary or detailed reports can be generated with a single click, and they can be auto-emailed to keep stakeholders informed. smartQED comes with an integrated recommendations engine with AI (augmented intelligence) capabilities. It analyzes your solved problems and suggests solutions for new ones based on their symptoms. Eliminate endless searching and reading to find the nuggets of relevant knowledge - let our AI-powered recommendation engine do that heavy-lifting work for you! Accelerate resolution of your incidents and problems with smartQED. It is faster, easier, and smarter! To learn more, you can: 1. Email us: info@smartqed.ai 2. Connect with us on LinkedIn: https://www.linkedin.com/company/smartqed 3. Visit our website: https://www.smartqed.ai/ 4. Watch this and other webinar videos: https://community.smartqed.ai/webinar-videos/ 5. Check out our FREE Community templates: https://community.smartqed.ai/ 6. Open a free smartQED account: https://app.smartqed.ai/ 7. Schedule a demo: https://calendly.com/smartqed/30min Thank you for your time, and we would love to get your feedback!
Recommended
Recommended
More Related Content
Similar to Webinar - Leveraging smartQED in the War Room: An Incident Commander's Perspective
Similar to Webinar - Leveraging smartQED in the War Room: An Incident Commander's Perspective (20)
Recently uploaded
Recently uploaded (20)
Webinar - Leveraging smartQED in the War Room: An Incident Commander's Perspective
- 2. Faster. Faster. Easier. Easier. Smarter. Smarter. Role of an Incident Commander Role of an Incident Commander Challenges Challenges they face in War Rooms they face in War Rooms How smartQED solves these challenges How smartQED solves these challenges Live Live Q&A Q&A Agenda Agenda Schedule a demo: Schedule a demo: calendly.com/smartqed/30min calendly.com/smartqed/30min app.smartqed.ai Open a free account: Open a free account:
- 3. What does an Incident Commander do? What does an Incident Commander do? Manage the resolution of incidents
- 4. Incident Commander Responsibilities Incident Commander Responsibilities
- 5. What do Incident Commanders NOT do? What do Incident Commanders NOT do? Investigate - Investigate - e.g., check logs e.g., check logs Execute actions Execute actions - e.g., - e.g., restart servers restart servers Research - Research - e.g., find fixes or workarounds e.g., find fixes or workarounds They delegate, evaluate, plan, decide!
- 6. Evaluate Assign Coordinate Incident Handling Plan Collaboration Collaboration Planning Planning Risk Analysis Risk Analysis Decision making Decision making Facilitators Facilitators, , not Subject Matter Experts not Subject Matter Experts
- 7. Where to start? Where to start? Seen and solved before? Seen and solved before? What's been checked? What's been checked? What's in progress? What's in progress? Updates during Updates during incidents + incidents + Post-mortem Post-mortem Unknown causes Unknown causes Unclear status Unclear status Manual reporting Manual reporting From Chaos to Clarity Main Challenges Faced by Main Challenges Faced by Incident Commanders in War Rooms Incident Commanders in War Rooms
- 8. What is smartQED? What is smartQED? How How does it help Incident Commanders? does it help Incident Commanders? Efficient Incident Resolution using Visual Maps with Templates, Reporting & ML Recommendations
- 9. Leveraging QED Maps in War Rooms Leveraging QED Maps in War Rooms Visualize Visualize the problem the problem, explore to any depth , explore to any depth Templatize Templatize to jumpstart and guide investigations to jumpstart and guide investigations Causes & Sub-causes Causes & Sub-causes Assign Assign users to specific causes, set due dates users to specific causes, set due dates Find Find the the investigation status easily through colors investigation status easily through colors Assignments, Deadlines & Status Assignments, Deadlines & Status Track Track who is doing what and when who is doing what and when Auto-report Auto-report via periodic emails via periodic emails Actions & Reports Actions & Reports STRUCTURE CLARITY CONTROL
- 10. Faster resolutions Faster resolutions Efficient collaboration Efficient collaboration Higher productivity Higher productivity smartQED Benefits smartQED Benefits AI - Augmented Intelligence! AI - Augmented Intelligence! 50% 30%
- 11. Faster. Faster. Easier. Easier. Smarter. Smarter. Watch Watch other webinars on our YouTube channel other webinars on our YouTube channel Check free Check free templates: templates: community.smartqed.ai community.smartqed.ai Test drive our app: Test drive our app: app.smartqed.ai app.smartqed.ai Try our new Try our new Slack Bot! Slack Bot! Book a demo: Email Book a demo: Email demo@smartqed.ai demo@smartqed.ai Learn More... Learn More...
- 12. FIX IT FAST! FIX IT FAST! app.smartqed.ai