The document discusses how personal data has become both vital for customer relationships but also problematic due to privacy concerns. It proposes a new model where businesses share all the personal data they have collected about customers with the customers themselves. This would empower consumers by giving them access and control over their own data, while also benefitting businesses through improved customer relationships and new personal data management services. The model aims to revolutionize customer relationships by putting consumers first through transparency of how their personal information is used.