PDF showing sugar's developer edition. missing workflow, studio (their configurator) and features like quotes.

1. SUGARCRM PRODUCT COMPARISON MATRIX
S UGA RCRM ® P ROD U C T C OM PAR I SON MAT RIX
Sugar
Sugar Sugar
Community
Professional™ Enterprise™
Edition™
User Limit No limit 5 user minimum 5 user minimum
Price Free $360/user/year $600/user/year
Technical Support Not supported Unlimited Unlimited
Extended / Premium Support $ $
Da ta Stora ge 1GB or 30MB/user 1GB or 120MB/user
User Expe ri e nc e
Customizable home pa ges x x x
New user wizard x x x
Multiple home pa ges x x
Enhanced user interface x x
Shortcut bar x x
Global search — enhanced view x x
Do wnloadable plug-ins x x
Sa le s F orc e Automati on
Leads x x x
Contacts x x x
Opportunities x x x
Accounts x x x
Activities x x x
Documents x x x
Sales forecasting x x
Contracts x x
Product ca talog x x
Quotes x x
Ma rke ti ng Automati on
Campaigns x x x
Email marketing x x x
Online lead ca pture x x x
Web-to-Lead forms x x x
Newsletter mana gement x x x
Campaign dashboard x x x
Marketing reports x x
C us tome r Support
Case mana gement x x x
Bug tracking x x x
Email mana gement x x x
Case escala tion and queuing x x
Kno wledge Base x x
Advanced case escala tion and
x x
notifica tion
Customer self-ser vice portal x
w w w.s u g a rc r m .com
1
10050 North Wolfe Drive  SW2-130  Cupertino, CA 95014  T: 408.454.6900  F: 408.873.2872
0 4 - 1 0 - 008PM Copyright © 2009-2010 SugarCRM, Inc. All rights reserved. SugarCRM and the SugarCRM logo are trademarks of SugarCRM, Inc. in the
United States, the European Union and other countries. All other trademarks are the properties of their respective companies.

2. SUGARCRM PRODUCT COMPARISON MATRIX
Sugar
Sugar Sugar
S UGA RCRM ® P ROD U C T C OM PAR I SON MAT RIX
Community
Professional™ Enterprise™
Edition™
Reporti ng
Sales pipeline dashboard x x x
Lead source dashboard x x x
Monthly pipeline by outcome
x x x
dashboard
Opportunities by lead source
x x x
dashboard
Customizable dashboards x x
Custom reports x x
Multiple dashboards on homepa ge x x
Ma trix reports x x
Advanced charts x x
SQL reporting x
C ol l aborati on
Activity mana gement x x x
Document mana gement x x x
Shared calendar x x x
Emplo yee director y x x x
Sugar feeds x x x
AJAX email client x x x
Project mana gement x x x
Advanced project mana gement
x x
(Gantt Charts and Grids)
Sugar Plug-in for Microsoft Excel x x
Sugar Plug-in for Microsoft Outlook x x
Sugar Plug-in for Microsoft Word x x
Reminders and alerts x x
Team notices x x
Dynamic teams x x
Mob i l e
Mobile edition x x
Offline client synchroniza tion x
C ustomi zati on
Module Builder x x x
Custom fields x x x
Custom objects x x x
Custom modules x x x
Custom record types x x x
Dra g-and-drop custom layouts x x x
Configure tabs x x x
Assignment notifica tion x x x
Workflo w automa tion rules x x
Mobile Studio Editor x x
Convert lead form x x
w w w.s u g a rc r m .com
2
10050 North Wolfe Drive  SW2-130  Cupertino, CA 95014  T: 408.454.6900  F: 408.873.2872
0 4 - 1 0 - 008PM Copyright © 2009-2010 SugarCRM, Inc. All rights reserved. SugarCRM and the SugarCRM logo are trademarks of SugarCRM, Inc. in the
United States, the European Union and other countries. All other trademarks are the properties of their respective companies.

3. SUGARCRM PRODUCT COMPARISON MATRIX
S UGA RCRM ® P ROD U C T C OM PAR I SON MAT RIX
Sugar
Sugar Sugar
Community
Professional™ Enterprise™
Edition™
Migrati on
Da ta import and exports x x x
Imp ort de-duplica tion x x x
Upgrade Wizard x x x
Da ta quality controls x x
I ntegrati on
Custom links x x x
Web-ser vices API x x x
Sugar Feeds Dashlets x x x
My Portal Dashlets x x x
Module Loader x x x
Cloud Connectors Limited x x
Cloud Connectors Da ta Merge x x
Securi ty
Access control by user role x x x
Access control by team x x
Field-level security x x
Module Administra tion x x
Advanced pass word mana geme nt x x
w w w.s u g a rc r m .com
3
10050 North Wolfe Drive  SW2-130  Cupertino, CA 95014  T: 408.454.6900  F: 408.873.2872
0 4 - 1 0 - 008PM Copyright © 2009-2010 SugarCRM, Inc. All rights reserved. SugarCRM and the SugarCRM logo are trademarks of SugarCRM, Inc. in the
United States, the European Union and other countries. All other trademarks are the properties of their respective companies.