Real World BPM

•

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A presentation that I gave to a University of Toronto Computer Engineering class -- they were studying BPM and creating a process modeling too, and their instructor wanted them to see how BPM is used in the real world.

Technology

Real-World BPM
Business Process Management
Technologies and Usage

Sandy Kemsley l www.column2.com l @skemsley

Agenda
l

What are business processes and why are
they important?

l

What is BPM and how is it used?

l

BPM history and related technologies

l

Q&A

Copyright Kemsley Design Ltd., 2014

2

What Is A Business Process?
l

How work gets done
l
l
l
l

l

What steps are involved
The order of the steps
Who is involved (people/roles)
Where it happens (internal/external)

Looks different from different points of view
l

External participants might be a “black box” to
your process

Copyright Kemsley Design Ltd., 2014

3

A Somewhat Important Process

Copyright Kemsley Design Ltd., 2014

4

Student Point Of View

Copyright Kemsley Design Ltd., 2014

5

Loan Centre Point Of View

Copyright Kemsley Design Ltd., 2014

6

The Practice Of BPM May Include…
Methodology
l Process improvement
l
l

l

Remove wasteful steps
Rethink order

“Outside-in” processes
l

Technology
l Modeling

Include the customer

l
l

l

Documenting processes
Shared understanding

Automation
l

l

Systems control/monitor
workflow, e.g., BPMS
Replace human steps with
automated actions

Copyright Kemsley Design Ltd., 2014

7

Different Aspects Of BPM

Copyright Kemsley Design Ltd., 2014

8

Early History Of BPM Technologies
BPM Suite
“Pure-play” BPM
Workflow
(person-to-person)

“Integration-focused” BPM

Lightweight EAI
(OEM)

Simple workflow
(build)

EAI/IBS
(system-to-system)
extend

extend

Business activity
monitoring
Process governance

Business rules
B2Bi

Process modeling

Process simulation

Administrative BPM

Collaborative BPM
Copyright Kemsley Design Ltd., 2014

9

Embedded BPM
9

Today’s BPMS = Application
Development Environment
l

l

Graphical process
modelling
Process execution
(runtime)

l

Integration, e.g.,
web services

l

Social collaboration

l

Real-time and
predictive analytics

l

Simulation and
optimization

l

Business templates

UI builder

l

l

Rules engine

Copyright Kemsley Design Ltd., 2014

10

BPM And Integration
Process
Step 1

Process
Step 2

Process
Step 3

Process
Step 4

Enterprise Service Bus

API

JDBC

ERP Services

Internal
Service
Legacy
System

Database

External
Service

ERP
System

Copyright Kemsley Design Ltd., 2014

11

Applying BPM Technologies

Copyright Kemsley Design Ltd., 2014

12

Summary
l

Business processes are everywhere!

l

BPM may include methodology, modelling
and automation

l

Some BPM systems are full application
development environments

Copyright Kemsley Design Ltd., 2014

13

Slides at www.slideshare.net/skemsley
Sandy Kemsley
Kemsley Design Ltd.
email: sandy@kemsleydesign.com
blog: www.column2.com
twitter: @skemsley

Copyright Kemsley Design Ltd., 2014

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Real World BPM

1. Real-World BPM Business Process Management Technologies and Usage Sandy Kemsley l www.column2.com l @skemsley

2. Agenda l What are business processes and why are they important? l What is BPM and how is it used? l BPM history and related technologies l Q&A Copyright Kemsley Design Ltd., 2014 2

3. What Is A Business Process? l How work gets done l l l l l What steps are involved The order of the steps Who is involved (people/roles) Where it happens (internal/external) Looks different from different points of view l External participants might be a “black box” to your process Copyright Kemsley Design Ltd., 2014 3

4. A Somewhat Important Process Copyright Kemsley Design Ltd., 2014 4

5. Student Point Of View Copyright Kemsley Design Ltd., 2014 5

6. Loan Centre Point Of View Copyright Kemsley Design Ltd., 2014 6

7. The Practice Of BPM May Include… Methodology l Process improvement l l l Remove wasteful steps Rethink order “Outside-in” processes l Technology l Modeling Include the customer l l l Documenting processes Shared understanding Automation l l Systems control/monitor workflow, e.g., BPMS Replace human steps with automated actions Copyright Kemsley Design Ltd., 2014 7

8. Different Aspects Of BPM Copyright Kemsley Design Ltd., 2014 8

9. Early History Of BPM Technologies BPM Suite “Pure-play” BPM Workflow (person-to-person) “Integration-focused” BPM Lightweight EAI (OEM) Simple workflow (build) EAI/IBS (system-to-system) extend extend Business activity monitoring Process governance Business rules B2Bi Process modeling Process simulation Administrative BPM Collaborative BPM Copyright Kemsley Design Ltd., 2014 9 Embedded BPM 9

10. Today’s BPMS = Application Development Environment l l Graphical process modelling Process execution (runtime) l Integration, e.g., web services l Social collaboration l Real-time and predictive analytics l Simulation and optimization l Business templates UI builder l l Rules engine Copyright Kemsley Design Ltd., 2014 10

11. BPM And Integration Process Step 1 Process Step 2 Process Step 3 Process Step 4 Enterprise Service Bus API JDBC ERP Services Internal Service Legacy System Database External Service ERP System Copyright Kemsley Design Ltd., 2014 11

12. Applying BPM Technologies Copyright Kemsley Design Ltd., 2014 12

13. Summary l Business processes are everywhere! l BPM may include methodology, modelling and automation l Some BPM systems are full application development environments Copyright Kemsley Design Ltd., 2014 13

14. Slides at www.slideshare.net/skemsley Sandy Kemsley Kemsley Design Ltd. email: sandy@kemsleydesign.com blog: www.column2.com twitter: @skemsley Copyright Kemsley Design Ltd., 2014

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