People and Process Driven Software for Quality Management Discussion ASQ Elyria Chapter Nov 12, 2009 Presented By John M. ...
Participant Needs and Wants <ul><li>Current QMS computerization efforts </li></ul><ul><li>What is working? </li></ul><ul><...
The Old Software Paradigm Confession of an Software Executive <ul><li>I used to think that it is all about the data and re...
The New Software Paradigm Technology Process People
The Challenge - Paradigm Shift  <ul><li>How do I engage people that never log into an “software app?” </li></ul><ul><li>Do...
What is BPM? <ul><li>Designing, Executing And Optimizing Cross-functional Business Activities That Incorporate People, App...
BPM – The Role of Technology <ul><li>Cross Functional Processes  </li></ul><ul><ul><li>(Human to Human) </li></ul></ul><ul...
 
 
<ul><li>Ability to quickly build and modify web forms </li></ul><ul><li>Ability to work offline – forms and emails </li></...
 
Change Management Example <ul><li>Change Request  – should we do this and if yes, then a </li></ul><ul><li>Change Notice  ...
Manufacturing Example ERP -  Planning Systems PLM –  Engineering Systems MES – Execution Systems Document Driven Data Driv...
Delivered through Email  (On and Off Line)
Start With Something Easy To Explain That Is Labor Intensive <ul><li>Travel Request </li></ul><ul><li>Vacation Request </l...
Copyright ShareVis 2009
Then Look at More Complex Processes <ul><li>Nonconformance Reports </li></ul><ul><li>Corrective Action Requests </li></ul>...
Quality Processes
Product Launch Process   <ul><li>Each Process Consists of  Workflows and Forms That Can Be Modeled To Reflect The Business...
Supplier Management Process Copyright ShareVis 2009
Improvement Stages STAGE I Quality Control Process  Capability Quality  Assurance Lean Six Sigma Prevention Prediction Zer...
Participant Needs and Wants <ul><li>Current QMS computerization efforts </li></ul><ul><li>What is working? </li></ul><ul><...
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Asq 111209 John M Cachat People And Process Driven Software For Quality Management

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People and Process Driven Software for Quality Management

johncachat@hotmail.com
www.peproso.com

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  • Enterprise Software Is Usually Department Focused (ERP, PLM, MES, CRM, SRM, QMS) 80% Of An Organizations Knowledge Is Not Captured In Enterprise Apps Microsoft Messaging – People Ready Business
  • Asq 111209 John M Cachat People And Process Driven Software For Quality Management

    1. 1. People and Process Driven Software for Quality Management Discussion ASQ Elyria Chapter Nov 12, 2009 Presented By John M. Cachat, General Manager Cachat & Associates
    2. 2. Participant Needs and Wants <ul><li>Current QMS computerization efforts </li></ul><ul><li>What is working? </li></ul><ul><li>What is not working? </li></ul><ul><li>Would it be helpful if….. </li></ul>
    3. 3. The Old Software Paradigm Confession of an Software Executive <ul><li>I used to think that it is all about the data and reporting </li></ul><ul><li>I used to think the people just need to deal with it, learn the “app” </li></ul><ul><li>I accepted extensive software training as how it is done (initial & on-going) </li></ul><ul><li>Until a customer challenged this paradigm </li></ul>John M. Cachat Ex Chairman and Founder of IQS, Inc .
    4. 4. The New Software Paradigm Technology Process People
    5. 5. The Challenge - Paradigm Shift <ul><li>How do I engage people that never log into an “software app?” </li></ul><ul><li>Do things through the most well known interface in the world – email? </li></ul><ul><li>Zero based training – I don’t even know that I am using an “app” </li></ul><ul><li>Provide people with a link from email that asks them to do something, they do it, and the “app” does the rest </li></ul>
    6. 6. What is BPM? <ul><li>Designing, Executing And Optimizing Cross-functional Business Activities That Incorporate People, Application Systems And Even Business Partners </li></ul>Forrester Research In contrast to just “workflow management”
    7. 7. BPM – The Role of Technology <ul><li>Cross Functional Processes </li></ul><ul><ul><li>(Human to Human) </li></ul></ul><ul><li>Integration with Business Systems </li></ul><ul><ul><li>(Human to System) </li></ul></ul><ul><li>Software Integration </li></ul><ul><ul><li>( System to System) </li></ul></ul><ul><li>Integration with Business Partners </li></ul><ul><ul><li>(Customer, Suppliers, Internal) </li></ul></ul>
    8. 10. <ul><li>Ability to quickly build and modify web forms </li></ul><ul><li>Ability to work offline – forms and emails </li></ul><ul><li>“Smart Forms” – different workflows are performed based on what is entered </li></ul><ul><li>Ability to start with simple workflows and improve over time </li></ul>This would be cool…
    9. 12. Change Management Example <ul><li>Change Request – should we do this and if yes, then a </li></ul><ul><li>Change Notice – to get everything updated for the change, and then a </li></ul><ul><li>Change Order – go ahead and implement the change. </li></ul><ul><li>Change Verification – did we get what we expected </li></ul>
    10. 13. Manufacturing Example ERP - Planning Systems PLM – Engineering Systems MES – Execution Systems Document Driven Data Driven CRM / SRM Legacy BPM
    11. 14. Delivered through Email (On and Off Line)
    12. 15. Start With Something Easy To Explain That Is Labor Intensive <ul><li>Travel Request </li></ul><ul><li>Vacation Request </li></ul><ul><li>Service Request </li></ul><ul><li>Time Card </li></ul><ul><li>Payroll Changes / Deductions </li></ul><ul><li>Performance Reviews </li></ul><ul><li>Meeting Agenda & Minutes </li></ul><ul><li>Purchase Requisitions </li></ul>You will obtain rapid adoption by every administration person
    13. 16. Copyright ShareVis 2009
    14. 17. Then Look at More Complex Processes <ul><li>Nonconformance Reports </li></ul><ul><li>Corrective Action Requests </li></ul><ul><li>New Product Launch </li></ul><ul><li>Supplier Management </li></ul>
    15. 18. Quality Processes
    16. 19. Product Launch Process <ul><li>Each Process Consists of Workflows and Forms That Can Be Modeled To Reflect The Business Rules </li></ul>Copyright ShareVis 2009 Direct update Update after approval
    17. 20. Supplier Management Process Copyright ShareVis 2009
    18. 21. Improvement Stages STAGE I Quality Control Process Capability Quality Assurance Lean Six Sigma Prevention Prediction Zero Defects STAGE II STAGE III <ul><li>Equal to the Competition </li></ul><ul><li>Advanced Planning for Quality </li></ul><ul><li>Employee Involvement </li></ul><ul><li>Improved Customer Satisfaction </li></ul><ul><li>Outcomes Measurement </li></ul><ul><li>Quality Systems </li></ul><ul><li>Variation Reduction </li></ul><ul><li>Waste Elimination </li></ul><ul><li>Surpassing the Competition </li></ul><ul><li>Competence in Quality </li></ul><ul><li>Customers First </li></ul><ul><li>Defect Elimination </li></ul><ul><li>Employee Empowerment </li></ul><ul><li>High Customer Satisfaction </li></ul><ul><li>Quality Culture </li></ul>Shifting Culture Problem Solving SPC Sustainable Improvement Systems Thinking Copyright © 2007 3P Partners a DL Shumar & Associates Company <ul><li>Chasing the Competition </li></ul><ul><li>“ Fire-Fighting” </li></ul><ul><li>Containment </li></ul><ul><li>Detect and Inspect </li></ul><ul><li>Financially Stressed </li></ul><ul><li>Low Customer Satisfaction </li></ul><ul><li>Safety Issues </li></ul><ul><li>ISO Registration </li></ul>DEGREE OF EFFORT PACE OF CHANGE ISO Registration
    19. 22. Participant Needs and Wants <ul><li>Current QMS computerization efforts </li></ul><ul><li>What is working? </li></ul><ul><li>What is not working? </li></ul><ul><li>Would it be helpful if….. </li></ul>

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