2. Why Silicus?
Dedicated Microsoft Practice with rich and vast
experience
Certified pool of SharePoint Architects and
Developers
Extensive library of custom SharePoint Web Parts
Experience in implementing SharePoint across
different industries
Custom SharePoint methodology for accelerated
delivery and predictable gains
200+ Professionals
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3. Services
Collaboration Business Consulting Portal Implementation
Portal Strategy and Roadmap User Experience and Branding
Information Architecture Deployment Planning and
Portal Pilot Execution Architecture
Training and Adoption Workflow Automation
Governance
Portal Migration and Consolidation Insight and Business Intelligence
On-Premise Migration Integration
Cloud Migration
Custom Application Development
Custom Forms and Web Parts
Custom Workflow Solutions
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4. Solutions
BI, Reporting & Dashboards Intranet, Extranet & Internet Sites
Performance Point User Experience and Branding
Excel Services Deployment Architecture
SSRS Information Architecture
Enterprise Content Management Business Process Forms & Workflows
Enterprise Search InfoPath Forms
Governance Workflow Design & Implementation
Taxonomy, Managed Metadata Custom Web Forms
Corporate Social Computing Integration & Custom Development
My sites and Profiles Business Connectivity Services
Blogs, Wikis, Social Tagging Custom Integration Solutions
Ratings, Feedbacks Custom Web Part and Workflows
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5. Success Story
Intranet Portal
Software Products Portfolio Management for Fortune 500 IT Management Software Company
Client: A leader in IT Management Solutions
Challenge: Improve Cost Efficiency in Managing Legacy Products with a 3 Year Sunset Period
Through acquisitions and changing technology landscape, the client had a considerable portfolio of legacy products.
These products had a significant install base and it was imperative to continue providing quality maintenance and
support. The client’s objective was to eliminate fixed costs to maintain and support these legacy software products, and
outsource the maintenance to a reliable outsourcing partner leveraging variable revenue sharing model (risk/rewards).
Project Scope: Manage a portfolio of legacy products
• Resolve all outstanding customer support issues including critical support cases
• Provided Level 3 Technical Support to end customers
• Complete enhancement releases for OS and Third-Party version tolerance
• Provide patch and hot fix releases and assist in upgrades based on end-client requirements
Engagement Model Used: Co-sourcing
• Client was responsible for L1 and L2 Support and Silicus was responsible for L3 Support and Product Maintenance
Pricing Model Used: Revenue Sharing with Risk / Reward
• Revenue Sharing of License and Maintenance Revenues with Minimum / Maximum Threshold Prices
• Threshold Monthly Cost determined for each Product in the Portfolio based on history of Customer Support Cases
• Product added to the Portfolio based on trailing 12-month history of Maintenance & License Revenue
• Silicus’ revenue share – 80% of Maintenance Revenue and 20% of License Revenue
• Minimum Payment – Total of Threshold Amounts for all Products
• Maximum Payment – Lesser of 2 x Threshold or Total Revenue Share of all Products
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6. Success Story
IT Helpdesk and Ticketing System
Software Maintenance & Support for Fortune 500 Financial Solutions and Services Company
The Client: A leader in Financial Solutions & Services in Banking & Payment Processing
The Challenge: Ensure Services & Deliverables exceed agreed upon Service Levels
The Client wanted to outsource the Maintenance & Support of a Critical Software-as-a-Service Solution while wanting to
ensure a world-class experience for its it’s end customers and users. Client and Silicus agreed upon a Service Level
Credits / Rewards methodology to reflect the relative importance of various aspects of Silicus’ services and to motivate
Silicus in preventing failures and defects in the Solution.
Project Scope: Maintain, Enhance and Support a SaaS Solution
• Resolve all outstanding customer support issues including critical support cases
• Provide Level 3 Technical Support to end customers
• Enhance & Upgrade to latest Technology and Database Platform
• Enrich solutions with Feature from requirements backlog
Engagement Model Used: Outsourcing
• Client was responsible for L1 and L2 Support and Silicus was responsible for L3 Support and Product Maintenance /
Enhancement
Pricing Model Used: Fixed Monthly Price with Service Level Credits
• Service Levels Defined including Timeliness of deliverables, Defect Rates, Client Satisfaction, etc.
• Service Level Weighting assigned to each Service Level with a Total Pool Percentage of 200% Available for Allocation
• 5% of Monthly Fixed Price was assigned to the Amount at Risk
• Service Level Credits could be earned back by exceeding the Service Levels for the next consecutive four months
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7. Success Story
Document Management
Product Info. Management Solution for Fortune 100 Technology Major with Co-sharing of IP Rights
The Client: Fortune 100 Technology Leader
The Challenge: Deliver a Product Information Management Solution within headcount constraints and stringent budgets
Project Scope: Develop a Product Information Management Solutions for Market Operations Globally
• Develop Solution for managing product configuration, pricing, marketing & engineering information for online & retail
operations globally
• Take product information feeds from multiple upstream ERP & Engineering Systems
• Leverage Service Oriented Architecture to allow easy integration with multiple systems
• Allow product managers in all divisions to manage product pricing for near real-time response to market conditions
• Feed market facing systems such as e-Commerce storefronts and large retail stores with updated product information
Engagement Model Used: Outsourcing
• Silicus was responsible for developing the solution, followed by multiple engagements in integration & deployment
with multiple upstream and downstream applications in a hub-spoke architecture
Pricing Model Used: Discounted Fixed Price with Co-sharing of IP
• Client was constrained by a very stringent budget
• Silicus was working with another Client requiring a similar solution in an unrelated industry
• Silicus was able to discount save both clients 35% in project costs
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8. Success Story
BI & Reporting with QuickBooks Integration
Product Info. Management Solution for Fortune 100 Technology Major with Co-sharing of IP Rights
The Client: Fortune 100 Technology Leader
The Challenge: Deliver a Product Information Management Solution within headcount constraints and stringent budgets
Project Scope: Develop a Product Information Management Solutions for Market Operations Globally
• Develop Solution for managing product configuration, pricing, marketing & engineering information for online & retail
operations globally
• Take product information feeds from multiple upstream ERP & Engineering Systems
• Leverage Service Oriented Architecture to allow easy integration with multiple systems
• Allow product managers in all divisions to manage product pricing for near real-time response to market conditions
• Feed market facing systems such as e-Commerce storefronts and large retail stores with updated product information
Engagement Model Used: Outsourcing
• Silicus was responsible for developing the solution, followed by multiple engagements in integration & deployment
with multiple upstream and downstream applications in a hub-spoke architecture
Pricing Model Used: Discounted Fixed Price with Co-sharing of IP
• Client was constrained by a very stringent budget
• Silicus was working with another Client requiring a similar solution in an unrelated industry
• Silicus was able to discount save both clients 35% in project costs
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9. Success Story
Partner Collaboration Extranet
Product Info. Management Solution for Fortune 100 Technology Major with Co-sharing of IP Rights
The Client: Fortune 100 Technology Leader
The Challenge: Deliver a Product Information Management Solution within headcount constraints and stringent budgets
Project Scope: Develop a Product Information Management Solutions for Market Operations Globally
• Develop Solution for managing product configuration, pricing, marketing & engineering information for online & retail
operations globally
• Take product information feeds from multiple upstream ERP & Engineering Systems
• Leverage Service Oriented Architecture to allow easy integration with multiple systems
• Allow product managers in all divisions to manage product pricing for near real-time response to market conditions
• Feed market facing systems such as e-Commerce storefronts and large retail stores with updated product information
Engagement Model Used: Outsourcing
• Silicus was responsible for developing the solution, followed by multiple engagements in integration & deployment
with multiple upstream and downstream applications in a hub-spoke architecture
Pricing Model Used: Discounted Fixed Price with Co-sharing of IP
• Client was constrained by a very stringent budget
• Silicus was working with another Client requiring a similar solution in an unrelated industry
• Silicus was able to discount save both clients 35% in project costs
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10. Success Story
Knowledge Management System
Product Info. Management Solution for Fortune 100 Technology Major with Co-sharing of IP Rights
The Client: Fortune 100 Technology Leader
The Challenge: Deliver a Product Information Management Solution within headcount constraints and stringent budgets
Project Scope: Develop a Product Information Management Solutions for Market Operations Globally
• Develop Solution for managing product configuration, pricing, marketing & engineering information for online & retail
operations globally
• Take product information feeds from multiple upstream ERP & Engineering Systems
• Leverage Service Oriented Architecture to allow easy integration with multiple systems
• Allow product managers in all divisions to manage product pricing for near real-time response to market conditions
• Feed market facing systems such as e-Commerce storefronts and large retail stores with updated product information
Engagement Model Used: Outsourcing
• Silicus was responsible for developing the solution, followed by multiple engagements in integration & deployment
with multiple upstream and downstream applications in a hub-spoke architecture
Pricing Model Used: Discounted Fixed Price with Co-sharing of IP
• Client was constrained by a very stringent budget
• Silicus was working with another Client requiring a similar solution in an unrelated industry
• Silicus was able to discount save both clients 35% in project costs
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11. CONTACT US
USA
(Head Quarters)
Silicus Technologies, Inc. Sales & Information
13131 Dairy Ashford, Suite 210 T: +1 (713) 353 7403
Sugar Land, TX 77478 E-mail : info@silicus.com
T: +1 (713) 353-7400
F: +1 (713) 353-7480
TF: +1 (866) 912-8855
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