Cutting Cost with BizTalk Server

Microsoft BizTalk Server: Spotlight on Cost Savings Name: Sudhir Hasbe Title: Sr. Product Manager Microsoft Corporation

Agenda • Challenges Facing Businesses • What Is BizTalk Server? • How to Cut Costs with BizTalk Server − Maximize Long-Term ROI − Drive Business Efficiency − Extract More Value from Investments − Boost Business Agility

Challenges Facing Businesses • Maximize value from existing investments • New investments must bring tangible returns and save money … in short, do more with less

BizTalk Server Overview Integrate Connect Analyze • The Glue that binds • The Bridge that connects •The pair of Binoculars that your systems together. provide visibility into your you and your business partners. business. Cutting costs with BizTalk 1. Drive Business Efficiency B2B Integrations 2. Increase Productivity of IT Organization Business Business Activity Rules Monitoring Engine Reliable Messaging/ 3. Extract Value from Existing IT Orchestration Investments Line of RFID & Lowest Total Cost of Business Sensor Connectivity Platform Ownership(TCO)

Enterprise Statistics for BizTalk Server 8,500 global customers – 83% of Global 2000 customers 90% of Global 100 customers are running Microsoft® BizTalk® Server 23 of the 27 EU member governments use BizTalk Server to provide government services 6 of the 8 largest U.S. pharmaceutical companies use BizTalk Server 4 of the 5 largest U.S. electronics parts manufacturers use BizTalk Server 9 of the 10 largest U.S. telecommunications companies use BizTalk Server 9 of the 10 largest U.S. aerospace and defense companies run BizTalk Server 5 of the 8 largest U.S. chemical companies run BizTalk Server 4 of the 5 largest U.S. railroads run BizTalk Server 9 of the 10 largest insurance companies in the world run BizTalk Server

Cut Costs with BizTalk Server Maximize Long-Term ROI • Lowest cost in industry – Upfront cost is often less than annual maintenance cost for competition • Continual innovation – Releases every two years delivers value for Software Assurance customers • Breadth of functionality – Single package includes B2B, RFID, EDI, BAM, industry accelerators, and adapters

Cut Costs with BizTalk Server Innovate every 2 – 3 years V6 BizTalk Server V5 2009 BizTalk V4 Server BizTalk V3 • ESB(2.0) 2006 R2 Server BizTalk V2 • BPM 2006 V1 Server BizTalk • Extend • SOA/ESB Microsoft® 2004 Server • SOA/ESB B2B BizTalk® • BPM 2002 • Adapters • BAM+ Server • Extend • BPM 2000 in Box • ALM B2B • Partner • EAI • Host Support (+EDI/AS2) Adapters (partner Integration • RFID • XML • RFID adapters) Mobile and • B2B • Vertical Standard B2B Pack • New Adapters • Update 7,000 8,000 4,000 2,000 500 Customers Customers Swift Customers Customers Customers

Cut Costs with BizTalk Server Maximize Long-Term ROI Adapter Supported Versions Adapter Supported Versions SAP R/3 4.x, R/3 6.20 (Enterprise), and SAP ECC WebSphere MQ (Client 5.3 with Fix Pack 10 or higher and 6.0 with SAP 6.0 Based) Fix Pack 1.1 or higher PeopleTools Versions 8.17.02, 8.43, 8.45, 8.46, 5.3 with Fix Pack 10 or higher and 6.0 with PeopleSoft Enterprise WebSphere MQ 8.47, 8.48, and 9.0 Fix Pack 1 or higher JD Edwards PeopleTools Versions 8.17.02, 8.43, 8.45, 8.46, MSMQ 2.0 and 3.0 OneWorld XE 8.47, 8.48, and 9.0 JD Edwards 8.10, and 8.11, and 8.12 with Tools Release 8.93, FILE Not applicable EnterpriseOne 8.94, 8.95 and 8.96 ODBC Adapter for 8.10, and 8.11, and 8.12 with Tools Release 8.93, FTP Not applicable Oracle Database 8.94, 8.95 and 8.96 HTTP Not applicable Siebel eBusiness Oracle 8i (8.1.6.0), 9i (9.2.0.1), or 10g Applications POP3 Not applicable TIBCO Rendezvous 7.0, 7.5.*, 7.7.*, and 7.8.* SMTP Not applicable TIBCO Enterprise 7.3, 7.5.4, 8.1.1 Message Service SOAP Not applicable PeopleSoft Enterprise 4.3, 4.4.3, 5.0 SQL Not applicable IBM CICS TS for VSE/ESA V2R3 IBM CICS TS for z/OS V2.2, V2.3, V3.1 Windows® Communication Host Applications Microsoft .NET Framework 3.5 IBM IMS V8.1 with IMS Connect 2.1, 2.2 Foundation (WCF) IBM OS/400 V5R2, OS/400 V5R3, i5/OS V5R4 Windows SharePoint® Windows SharePoint Services 3.0 IBM DB2 V7 and V8 for z/OS Services IBM OS/400 V5R2, OS/400 V5R3, i5/OS V5R4 IBM DB2 IBM DB2 UDB for Windows, Linux, AIX, Solaris V7.2, V8.2, V9 IBM DFM V1R4, V1R5, V1R6, V1R7 Host Files IBM OS/400 V5R2, OS/400 V5R3, i5/OS V5R4

Cut Costs with BizTalk Server Maximize Long-Term ROI ―To automate this process from scratch ―We were able to deliver a lot of functionality very quickly. There’s no way would have cost us millions. In other words, without BizTalk Server, we would not we could have accomplished so much in have been able to achieve this such a short period of time—and at such solution, because the costs would have been low development costs—with any other application platform. ― too prohibitive.‖ ~ Ralph Osburn, Technology Manager, A-dec ~ David Stefanich, CIO, Accuride

Cut Costs with BizTalk Server Drive Business Efficiency • Automate business processes and eliminate manual processes • Take advantage of RFID technology for real-time visibility • Measure process efficiency with BAM

Cut Costs with BizTalk Server Drive Business Efficiency Manufacturing, Hospitality, Financial Public/ Horizontal Distribution, an Airlines, and Services Healthcare d Retail Oil and Gas Improvements in Payments Extended supply Citizen service customer loyalty Supply-chain processing chain and e-forms programs execution (SWIFT B2B integration) Audit and controls Reduced labor costs in resorts Reduced in errors with self-service in healthcare Insurance value Plant operations service delivery chain Employee self- service Consolidation of payment Electronic health processing records and IT provisioning Branch connected health Multichannel retail integration Reduced lost baggage Sales analytics Health information networks and Store systems Improvements in Channel renewal clinical and point of sale maintenance and Customer service governance repair of assets

Cut Costs with BizTalk Server Drive Business Efficiency ―In the past, our sales and service ―We would need as many as 20 additional representatives were encumbered by employees to complete the same amount customer support issues and inquiries. They of work that this one automated system is were spending a significant amount of time performing.‖ reconciling customer, benefits, and accounting information from various systems. ~ Chris Etzel, Manufacturing Engineer, A- This reconciliation is now handled by Simply dec Unum, enabling our sales representatives to focus on sales, and our service representatives to focus on customer service.‖ ~ Mike Mason, Director of Enterprise Architecture, Unum

Cut Costs with BizTalk Server Extract More Value from Investments • Avoid rip-and-replace situations by connecting to legacy systems • Safely eliminate high- cost B2B/EDI infrastructure • Use virtualization to reduce the cost of infrastructure

Cut Costs with BizTalk Server Extract More Value from Investments ―BizTalk Server R2 fits into important IT ―Microsoft tools and techniques also help us architectural principles, particularly reusing to integrate with non-Microsoft existing technology while reducing the technologies, so we can use the software that complexity of systems. It helps the IT department best aligns with our business strategy.‖ deliver solutions cheaper and faster and get more reuse out of our older systems. BizTalk ~ Jeremy Lock, Head of IT, British Energy Server 2006 R2 helps breathe new life into old applications and can be used as a vehicle for delivering new solutions.‖ ~ Chris Robb, Practice Manager of Share Services, ASB

Cut Costs with BizTalk Server Boost Business Agility • Respond to business requests faster • Composite applications • Industry accelerators • Integrate newly acquired systems • Take advantage of existing IT skills

Cut Costs with BizTalk Server Boost Business Agility Uncoordinated, Managed IT Managed and Fully automated manual infrastructure consolidated IT management, infrastructure with limited infrastructure dynamic resource automation with maximum usage, business- linked SLAs automation Cost Center More Efficient Business Strategic Cost Center Enabler Asset

Cut Costs with BizTalk Server Boost Business Agility ―As Microsoft continues to extend the ―Our IT department is under pressure to get integration capabilities of BizTalk Server to more projects done, faster and with fewer support new standards, we’ll be able to resources. We don’t have the luxury of easily take advantage of those capabilities allowing projects to take weeks or months without having to learn any new anymore; we must finish them in days or technologies or tools.‖ even hours. BizTalk Server 2006 R2 supports an IT model that makes this speed ~ Matt Dewig, Manager of Web Applications, and agility possible.‖ Accuride ~ Mike Sorrells, Infrastructure Analyst III, Scana

© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Appendix

Drive Business Efficiency

“Not only have we taken IT out of supporting daily business processes, but we’ve also streamlined those processes and given customers visibility into the value we provide within the procurement cycle.” David Stefanich, Chief Information Officer, Accuride Vehicle Parts Manufacturer Streamlines Production And Delivers New Customer Value Accuride’s IBM The company used More predictable    iSeries–based the Microsoft® factory operations Electronic Data application platform to Improved developer  Interchange (EDI) deliver a solution that productivity solution made it streamlines difficult to correct integration, improves Complete customer  errors, was hard to factory operations and visibility into the maintain, and costly to production manufacturing operate and support. planning, and process provides customers Rapid, cost-effective with full visibility into  implementation the status of work done on their behalf.

“The efficiency of how we deal with patients has improved remarkably and the scalability of the solution means we can continue to grow for the foreseeable future—and this at a low cost.” Mikko Rotonen, Development Director, HUS ICT and Medical Engineering Hospital District Connects Systems, Improves Communications Wide range of third- Microsoft® BizTalk® Collaborate faster    party applications Server is providing district, departments, the standardized hospitals, and Exchange of  environment HUS healthcare services information across needs and easily hospitals is a challenge Orchestrate all its  integrates with a third-party Cost efficiency and  variety of essential applications ensuring critical applications and systems did not suffer 28 percent higher  software that are downtime throughput critical to the Limited scalability and Cost-effective IT operation of its   inefficient collaboration infrastructure hospitals.

“BizTalk RFID Mobile, delivered with S3Edge RTVS, will help us serve many more stores for about the same cost that we have now. Saving the cost of adding even 10 employees will return my investment.” Seshu Guddanti, Managing Director, RiteCare Pharmacy Pharmacy Chain Cuts Order Turnaround Time in Half with Mobile RFID Workflow Solution RiteCare wanted to Deployed the S3Edge Order-fulfillment time    scale its warehouse RTVS™ solution suite cut in half operations to for warehouse visibility Warehouse inventory  accommodate a rapid  Uses RFID technology reduced by 60  increase in stores in Microsoft® BizTalk® percent without significantly RFID Mobile and increasing overhead Scalability increased  BizTalk 2006 R2 to It also wanted to give warehouse Implementation   reduce order managers a real-time expedited turnaround time and view of warehouse Operations visibility improve order operations  enhanced accuracy

“Our maintenance and quality control personnel find that the solution built on BizTalk RFID Mobile has accelerated inspections by 5 to 15 percent.” Andrew Stephen, Works Manager, Score Group plc Engineering Firm Uses Radio Frequency Identification (RFID) to Automate Inspections Streamline onshore Engaged IDBLUE to Sped valve    and offshore valve deploy an automated inspections up to 15 inspections valve-inspection percent solution built with Facilitate data Improved data  Microsoft® BizTalk®  analysis and the accuracy RFID Mobile and the exchange of Microsoft .NET Increased office information for  Compact Framework productivity 5 to 15 employees and percent customers Issued Windows  Mobile® devices to Provided for future Minimize manual data   employees innovation entry

Extract More Value from Investments

“Simply Unum has been heralded as the largest, most complex, and most collaborative project success story in the company’s history. It has become a model for everything we do.” Cissy Grebowski, Vice President of the Simply Unum Program, Unum Insurance Leader to Deliver $700 million in Revenue With Service-Oriented Architecture Unum’s roughly 60 U.S.$700 million in Built and    incremental premium disconnected legacy implemented an revenue anticipated systems were advanced service- inhibiting the oriented architecture Improved benefits  company’s ability to using Microsoft® administration for small-business sell benefits and Visual Studio® 2005 customers service small- Team Suite and business customers Microsoft BizTalk® Streamlined  effectively Server 2006 operational efficiency

“We are now increasing the proportion of business that Visy transacts via e-commerce. We process a lot more transactions in a lot less time with fewer resources.” Jeffrey Rochman, E-Business Manager, Visy Industries Packaging Company Eliminates E-Commerce Logjam With Microsoft BizTalk Server Faster customer Visy required multiple Implemented    integration into e- interfaces to conduct Microsoft® BizTalk® commerce e-commerce Server 2006 R2 environment transactions with Integrated all major  clients Improved transaction customers onto one  monitoring Adapting systems to e-commerce platform  new customers took Reduced IT support  too much requirements time, leaving to Quicker system  bottlenecks. troubleshooting Transaction  monitoring was poor

Boost Business Agility

“BizTalk Server 2006 could also protect our previous IT investments because it easily integrates with other technologies, including Microsoft SQL Server 2005 data management software and Windows Server 2003 operating system.” Faizal Eledath, Chief Information Officer, Dubai Bank Bank Achieves Fast Time-to-Market, Cuts Development Work by 70 Percent Establish a reliable IT Microsoft® BizTalk® Cut development work    infrastructure to deliver Server for business by 70 percent services through new process integration Short time-to-market  delivery channels, such Orchestration helps Easy management   as by Internet and business analysts and Technology independent telephone  developers to High scalability The bank found it independently change   difficult to add new and evolve processes Fast-growing user base  services due to its rigid and application building Enables new services  IT infrastructure blocks, without having Improved operations to redesign the entire  management solution.

“We don’t have the luxury of allowing projects to take weeks or months anymore; we must finish them in days or even hours. BizTalk Server 2006 R2 supports an IT model that makes this speed and agility possible.” Mike Sorrells, Infrastructure Analyst III, SCANA SCANA Streamlines Development, Cuts Costs with Business Process Management Solution Needed to better Deployed Microsoft® Streamlines EDI    support business BizTalk® Server as business processes process management part of the Microsoft Supports an efficient  (BPM) functions, such application platform multitier IT model as billing, payroll, and Used the Microsoft  electronic data Simplifies IT  Visual Studio® 2005 interchange (EDI) management and Professional Edition transactions reduces IT costs development system Wanted to streamline to create and modify Speeds up   development of BPM BPM applications application applications development

“Everything we create should be reusable and available for the next project or business request. We expect the investment in Microsoft technologies and strong design patterns to reduce our implementation costs by around 20 percent.” Jeremy Lock, Head of IT, British Energy Trading & Sales British Energy Trading & Sales Supports Integration With Business Intelligence Tools BRITISH Energy A service-oriented Adjusts to    Trading & Sales was architecture environment looking for an IT encompassing a new Reduces  environment that Enterprise Service development costs would effectively Bus based on Provides business  support its integrated Microsoft® BizTalk® control wholesale and retail Server and Microsoft Supports business trading divisions with SQL Server®.  needs improved business intelligence solutions.

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Cutting Cost with BizTalk Server

by Sudhir Hasbe

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