How airlines dealt with the ashcloud crisis through social media

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15 charts and screenshots capture the collective efforts of airlines on social media to rescue and help stranded passengers, when the Icelandic volcano erupted in April 2010, causing major disruptions

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Prepared for by How airlines dealt with the ash cloud crises through social media: 15 charts and screenshots

$1.7 billion Is what airlines lost due to the volcano eruption, in a week

Twitter to rescue, when call center fails

airBaltic starts getting refund requests…

KLM starts resolving situations on Twitter

Virgin Atlantic updated Facebook regularly

…and even updated relevant LinkedIn groups

Eurocontrol’s Twitter followers doubled Chart created using: http://www.twittercounter.com

Hashtags guide travelers to right resources Designed using: http://www.neoformix.com/Projects/TwitterVenn/

#ashtag becomes a trending topic Designed using: http://www.neoformix.com/Projects/TwitterStreamGraphs/view.php?q=ashtag

#ashtag gets over 55,000 mentions in 7 days Chart created using: http://wthashtag.com/

#icerupt is combined with multiple hashtags Chart created using: http://wthashtag.com/

About this slideshow compiled these screenshots from Twitter and Facebook accounts of airlines over seven days of the crisis. Each of the graphs and charts have a URL to the original tool used to create it. Special thanks to @sparksheet and @flyingwithfish for help with some of the screenshots. http://www.simpliflying.com

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How airlines dealt with the ashcloud crisis through social media

1. Prepared for by How airlines dealt with the ash cloud crises through social media: 15 charts and screenshots

2. $1.7 billion Is what airlines lost due to the volcano eruption, in a week

3. Twitter to rescue, when call center fails

4. airBaltic starts getting refund requests…

5. And customer service moves to Twitter

6. KLM starts resolving situations on Twitter

7. Travelers who made it back get help too

8. Virgin Atlantic updated Facebook regularly

9. Eurocontrol stole the show on Twitter…

10. …Calmed nerves on Facebook…

11. …and even updated relevant LinkedIn groups

12. Eurocontrol’s Twitter followers doubled Chart created using: http://www.twittercounter.com

13. Hashtags guide travelers to right resources Designed using: http://www.neoformix.com/Projects/TwitterVenn/

14. #ashtag becomes a trending topic Designed using: http://www.neoformix.com/Projects/TwitterStreamGraphs/view.php?q=ashtag

15. #ashtag gets over 55,000 mentions in 7 days Chart created using: http://wthashtag.com/

16. #icerupt is combined with multiple hashtags Chart created using: http://wthashtag.com/

17. About this slideshow compiled these screenshots from Twitter and Facebook accounts of airlines over seven days of the crisis. Each of the graphs and charts have a URL to the original tool used to create it. Special thanks to @sparksheet and @flyingwithfish for help with some of the screenshots. http://www.simpliflying.com

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How airlines dealt with the ashcloud crisis through social media

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