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Introducing Serena Service Manager Helping Orchestrate Dev + Ops David Hurwitz 12 Sep 2011 SERENA SOFTWARE INC.
What We’re Announcing SERENA SOFTWARE INC. 2 BRAND NEW Serena Service ManagerRevolutionary new approach to IT Service Management LATEST Serena Release Manager Deployment at the speed of Agile
Help Desk Haiku Twitter Contest SERENA SOFTWARE INC. 3 Help desk sent a hunk Man I didn't get his name Oh look, broke again! ;) Called from hospital Help told me to pull the plug Grandma almost died #HelpDeskHaiku Try turning it off Now try turning it back on You're very welcome
Business-IT Gap Speeding Business Value with Orchestrated Application Delivery SERENA SOFTWARE INC. 4 Process Deploy Demand Business IT Develop IT Apps
Bridging Dev + Ops with Orchestrated Service Management SERENA SOFTWARE INC. 5 IT Services Service Request Fulfill Process Demand Deploy Business IT Develop IT Apps
Orchestrated Service Management SERENA SOFTWARE INC. 6 Process-Based DIY Flexibility to reduce overall TCO End User Easy to help adoption & satisfaction ITILOut of the Boxto follow best practices End-to-End Visibility to speed issue resolution On-Premise and Cloud to streamline deployment
Process-Based DIY FlexibilityReduces Overall TCO SERENA SOFTWARE INC. 7
End User Easy Helps Adoption and Satisfaction SERENA SOFTWARE INC. 8 [awaiting update]
Customer Traction for Serena Service Manager SERENA SOFTWARE INC. 10 6months 20customers 150,000+ users
Serena Release Manager SERENA SOFTWARE INC. 11 IT Services Service Request Fulfill Process Demand Deploy Business IT Develop IT Apps
Serena Release Manager 2:Deployment at the Speed of Agile SERENA SOFTWARE INC. 12 Fully Automated Release Vault, Release Control & Release Automation to quickly deliver quality releases Complete Visibility Release calendar to keep Dev, QA and Ops in sync Under Control Workflows, notifications & audit trails to streamline path to production
Enterprise Visibility into Dev + Ops with Serena Release Manager
Additional Information & Resources Online demonstration Screen shots with captions Screencast recording based on press deck Serena Service Manager solution brief Serena Release Manager solution brief FAQs About Serena fact sheet Spokesperson headshots, names, titles SERENA SOFTWARE INC. 15 Available at xxxxxxxx
Bridging the DevOps Divide SERENA SOFTWARE INC. 16 BRAND NEW Serena Service ManagerAvailable Now LATEST Serena Release ManagerV2 Available November