Introducing Serena Service Manager<br />Helping Orchestrate Dev + Ops<br />David Hurwitz<br />12<br />Sep 2011<br />SERENA...
What We’re Announcing <br />SERENA SOFTWARE INC.<br />2<br />BRAND NEW Serena Service ManagerRevolutionary new approach to...
Help Desk Haiku Twitter Contest<br />SERENA SOFTWARE INC.<br />3<br />Help desk sent a hunk<br />Man I didn't get his name...
Business-IT Gap<br />Speeding Business Value with Orchestrated Application Delivery<br />SERENA SOFTWARE INC.<br />4<br />...
Bridging Dev + Ops with Orchestrated Service Management<br />SERENA SOFTWARE INC.<br />5<br />IT Services<br />Service<br ...
Orchestrated Service Management<br />SERENA SOFTWARE INC.<br />6<br />Process-Based DIY Flexibility<br />to reduce overall...
Process-Based DIY FlexibilityReduces Overall TCO<br />SERENA SOFTWARE INC.<br />7<br />
End User Easy Helps Adoption and Satisfaction<br />SERENA SOFTWARE INC.<br />8<br />[awaiting update]<br />
End-to-End Visibility Speeds Issue Resolution <br />[awaiting update]<br />SERENA SOFTWARE INC.<br />9<br />
Customer Traction for Serena Service Manager<br />SERENA SOFTWARE INC.<br />10<br />6months<br />20customers<br />150,000+...
Serena Release Manager<br />SERENA SOFTWARE INC.<br />11<br />IT Services<br />Service<br />Request<br />Fulfill<br />Proc...
Serena Release Manager 2:Deployment at the Speed of Agile<br />SERENA SOFTWARE INC.<br />12<br />Fully Automated<br />Rele...
Enterprise Visibility into Dev + Ops with Serena Release Manager<br />
Release Management Customer Success<br />SERENA SOFTWARE INC.<br />14<br />150apps<br />15x faster<br />$3M annual savings...
Additional Information & Resources<br />Online demonstration<br />Screen shots with captions<br />Screencast recording bas...
Bridging the DevOps Divide<br />SERENA SOFTWARE INC.<br />16<br />BRAND NEW Serena Service ManagerAvailable Now<br />LATES...
Thank You!<br />dhurwitz@serena.com<br />
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Serena Launch Briefing: Serena Service Manager

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Serena Launch Briefing: Serena Service Manager

  1. 1. Introducing Serena Service Manager<br />Helping Orchestrate Dev + Ops<br />David Hurwitz<br />12<br />Sep 2011<br />SERENA SOFTWARE INC.<br />
  2. 2. What We’re Announcing <br />SERENA SOFTWARE INC.<br />2<br />BRAND NEW Serena Service ManagerRevolutionary new approach to IT Service Management<br />LATEST Serena Release Manager Deployment at the speed of Agile<br />
  3. 3. Help Desk Haiku Twitter Contest<br />SERENA SOFTWARE INC.<br />3<br />Help desk sent a hunk<br />Man I didn't get his name<br />Oh look, broke again! ;)<br />Called from hospital Help told me to pull the plug <br />Grandma almost died<br />#HelpDeskHaiku<br />Try turning it off <br />Now try turning it back on You're very welcome<br />
  4. 4. Business-IT Gap<br />Speeding Business Value with Orchestrated Application Delivery<br />SERENA SOFTWARE INC.<br />4<br />Process<br />Deploy<br />Demand<br />Business<br />IT<br />Develop<br />IT Apps<br />
  5. 5. Bridging Dev + Ops with Orchestrated Service Management<br />SERENA SOFTWARE INC.<br />5<br />IT Services<br />Service<br />Request<br />Fulfill<br />Process<br />Demand<br />Deploy<br />Business<br />IT<br />Develop<br />IT Apps<br />
  6. 6. Orchestrated Service Management<br />SERENA SOFTWARE INC.<br />6<br />Process-Based DIY Flexibility<br />to reduce overall TCO<br />End User Easy<br />to help adoption & satisfaction<br />ITILOut of the Boxto follow best practices<br />End-to-End Visibility<br />to speed issue resolution<br />On-Premise and Cloud<br />to streamline deployment<br />
  7. 7. Process-Based DIY FlexibilityReduces Overall TCO<br />SERENA SOFTWARE INC.<br />7<br />
  8. 8. End User Easy Helps Adoption and Satisfaction<br />SERENA SOFTWARE INC.<br />8<br />[awaiting update]<br />
  9. 9. End-to-End Visibility Speeds Issue Resolution <br />[awaiting update]<br />SERENA SOFTWARE INC.<br />9<br />
  10. 10. Customer Traction for Serena Service Manager<br />SERENA SOFTWARE INC.<br />10<br />6months<br />20customers<br />150,000+ users<br />
  11. 11. Serena Release Manager<br />SERENA SOFTWARE INC.<br />11<br />IT Services<br />Service<br />Request<br />Fulfill<br />Process<br />Demand<br />Deploy<br />Business<br />IT<br />Develop<br />IT Apps<br />
  12. 12. Serena Release Manager 2:Deployment at the Speed of Agile<br />SERENA SOFTWARE INC.<br />12<br />Fully Automated<br />Release Vault, Release Control & Release Automation to quickly deliver quality releases<br />Complete Visibility<br />Release calendar to keep Dev, QA and Ops in sync<br />Under Control<br />Workflows, notifications & audit trails to streamline path to production<br />
  13. 13. Enterprise Visibility into Dev + Ops with Serena Release Manager<br />
  14. 14. Release Management Customer Success<br />SERENA SOFTWARE INC.<br />14<br />150apps<br />15x faster<br />$3M annual savings<br />
  15. 15. Additional Information & Resources<br />Online demonstration<br />Screen shots with captions<br />Screencast recording based on press deck<br />Serena Service Manager solution brief <br />Serena Release Manager solution brief <br />FAQs<br />About Serena fact sheet<br />Spokesperson headshots, names, titles<br />SERENA SOFTWARE INC.<br />15<br />Available at xxxxxxxx<br />
  16. 16. Bridging the DevOps Divide<br />SERENA SOFTWARE INC.<br />16<br />BRAND NEW Serena Service ManagerAvailable Now<br />LATEST Serena Release ManagerV2 Available November<br />
  17. 17. Thank You!<br />dhurwitz@serena.com<br />

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