Interaction 2016 - Keynote Presentations

1. WELCOME @intranetexperts

2. 08:00 REGISTER AND SEE LIVE INTRANETS IN ACTION 08:50 WELCOME NOTE AND INTRODUCTION Simon Dance, Interact 09:00 MEASURING EMPLOYEE EFFORT IN THE DIGITAL ERA Gerry McGovern, Customer Carewords 09:30 THE IOIC'S TOP TRENDS FOR INTERNAL COMMS IN 2017 Andy Williamson, University of East London and The IoIC 10:00 THE TERRIFYING STORY OF HOW NOT TO LAUNCH AN INTRANET (AND STILL SUCCEED) Joel Turner, Sky Betting & Gaming 10:30 BREAK AND EXHIBITION 11:00 HOW YOU CAN HELP DELIVER A GREAT DIGITAL WORKPLACE WITH LIMITED RESOURCES James Robertson, Step Two Designs 11:30 PANEL DISCUSSION 12:15 LUNCH AND EXHIBITION CONFERENCE AGENDA

4. Measuring Employee Effort Gerry McGovern customercarewords.comSeptember15, 2016

7. BBC: The US track cycling team has been training with augmented reality glasses

8. BBC: The Solos smart glasses display performance data as you ride

9. Have employees access to the information they need to do their jobs well?

16. The Rules Have Changed for Traditional Marketing & Sales 80-90% of collateral plays no useful role in the selling process 70% of B2B buying process is completed before a buyer is willing to speak to Sales 63% of companies think sales and marketing teams are misaligned on what customers want and need 18-24% of leads are contributed by Marketing Andy Markowitz, Lead Performance Marketing Lab at GE

17. 2016 Sales And Marketing Sentiment Study CallidusCloud

19. 28.90% 32% 32.70% 42.20% MILLENIALS GENERATION X BABY BOOMERS TRADITIONALISTS US Employee Engagement by Generation: 2014

20. “Organizational design” is the number one global trend Deloitte 2016 Global Human Capital Trends

21. 81% 31% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% MEASURE CUSTOMER EXPERIENCE MEASURE EMPLOYEE EXPERIENCE CUSTOMER EXPERIENCE VS EMPLOYEE EXPERIENCE Source: IDC survey, 2015

22. 22© Customer Carewords Ltd. customercarewords.com Microsoft Legal Intranet MS employee    $33 $10 $1 LCA

23. 23© Customer Carewords Ltd. customercarewords.com Example: user’s mental model Old navigation: Trademarks Fictitious Names Marketing Fictitious Names 16% of participants found the topic. 100% of participants found the topic. Task: You are looking for a person’s name to use in an example in a whitepaper.

24. 24© Customer Carewords Ltd. customercarewords.com 0 20 40 60 80 100 120 140 160 Aug Sep Oct Nov Dec Jan-09 Feb Mar Apr May Jun Jul Aug Sep

27. 27© Customer Carewords Ltd. customercarewords.com 3 http://gerrymcgovern.com/books/transform-rebels-guide-digital-transformation

28. 28© Customer Carewords Ltd. customercarewords.com +353 87 238 6136 @gerrymcgovern gerry@customercarewords.com Thank you customercarewords.comWWW.

30. Top 5 trends for internal communications in 2017 Andy Williamson Director of Communications, IoIC Head of Internal Communications & Engagement, University of East London

31. About IoIC The leading independent professional body dedicated to internal communication and employee engagement •The voice of internal communication for over 65 years. •We drive the profession forward through qualifications, career development, thought leadership and best practice. •A not-for-profit organisation, we represent more than 1,000 professionals, helping them be the best they can be – today, and in the future. www.ioic.org.uk

32. About UEL London’s leading university for civic engagement •Founded in West Ham in 1898 •Huge diversity •Unusual student profile •Practical learning •Sporting excellence •First intranet launched January 2016 www.uel.ac.uk

33. 1. Professional evolution

34. 2. Breaking boundaries

35. 3. Fighting for attention

37. 4. Taming technology

38. 5. Say it with coffee

39. The implications for intranets 1. Professional evolution  Intranet demands greater skills andprofessionalism fromIC 2. Breaking boundaries  Intranet is notsolely an IT project  Who is inside the organisation is evolving, eg UEL  What goes on on the intranet won’t stay on the intranet 3. Fighting for attention  Use the full armouryofimages, videoandtechnology toengage the user 4. Taming technology  But don’t forgetthe basics 5. Say it with coffee  There is no substitute forreal coffee!

40. Any questions? Contact me at: a.williamson2@uel.ac.uk

41. Thank you

42. 08:00 REGISTER AND SEE LIVE INTRANETS IN ACTION 08:50 WELCOME NOTE AND INTRODUCTION Simon Dance, Interact 09:00 MEASURING EMPLOYEE EFFORT IN THE DIGITAL ERA Gerry McGovern, Customer Carewords 09:30 THE IOIC'S TOP TRENDS FOR INTERNAL COMMS IN 2017 Andy Williamson, University of East London and The IoIC 10:00 THE TERRIFYING STORY OF HOW NOT TO LAUNCH AN INTRANET (AND STILL SUCCEED) - Joel Turner, Sky Betting & Gaming 10:30 BREAK AND EXHIBITION 11:00 HOW YOU CAN HELP DELIVER A GREAT DIGITAL WORKPLACE WITH LIMITED RESOURCES James Robertson, Step Two Designs 11:30 PANEL DISCUSSION 12:15 LUNCH AND EXHIBITION CONFERENCE AGENDA

44. The terrifying story of how not to launch an intranet and still succeed

47. Some people

49. Starting out

51. Our big plan Objectives & success Let’s draw it out Launch!

52. The name

55. Five simple things that work

61. So what was so terrifying about that?

64. @intranetexperts

73. @intranetexperts

Interaction 2016 - Keynote Presentations

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Interaction 2016 - Keynote Presentations