Castle Rock Digital Inclusion

2. DIGITAL PARTICIPATION FOR OLDER PEOPLE – A STEP CHANGE
• Older People in Social Housing
most likely to be digitally excluded
• Address barriers -connectivity,
capability and affordability
• Move digital participation from a
need to a want
• Outcome – connected customers,
connected business

3. DIGITAL PARTICIPATION FOR OLDER PEOPLE – DEMONSTRATING DIGITAL
• Shop around
• Keep customers informed
• Provide a free test period
• Use communal spaces
• Keep it simple
• Onsite staff take the lead in
engagement
• Learn from others

4. DIGITAL PARTICIPATION FOR OLDER PEOPLE – COMMUNITY INVESTMENT
• Wi-Fi enable all sheltered housing
developments by March 2017
• 646 properties across 15 sites
• £120k capital infrastructure investment
over 2 years
• Connectivity investment for 1 year
• Staff upskilling
• Partnerships and collaborations

5. DIGITAL PARTICIPATION FOR OLDER PEOPLE – BUSINESS AS USUAL
• Wi-fi built in to new developments
for older people (fibre not copper)
• Rent point to recover the ongoing
costs
• Digital sessions in communal
spaces for as long as needed
• Continue to invest in the digital skills
of our people
• E-Services delivery