It can be inferred that enterprise collaboration tool is a modern day approach to practice collaboration within and outside an organization, and is gaining wider acceptance in progressive organizations. Visit at : https://www.hallwaze.com/
2. Enterprise collaboration tool helps in providing seamless communication within the
organization and effective interaction with external parties like customers, vendors
and partners. Read on to learn about this communication tool.
Communication and collaboration are the keys in successful running of any
organization. Enterprise collaboration at its most basic level comes down to how a
large organization communicates within and outside the organization. It is here that
the inevitability of Enterprise Collaboration Tool comes into play in the modern day
competitive business environment.
Enterprise collaboration tool includes various technologies and platforms that
individual members of the organization rely on to discuss work, deliver feedback, and
cross-pollinate their ideas. Such collaboration tool helps and assists the organization
on two fronts, enterprise-wide collaboration as well as external collaboration, which
are discussed below in detail :
Internal Collaboration
Various studies point out that an average knowledge worker Spends 15-25% of
his/her time just searching for Information, as also 59% of middle managers miss
valuable information everyday because they can’t find it or never see it. Collaboration
system makes the task of employees easy as all the required information, resources
and data are available on a consolidated platform.
3. Deployment of such tools has reduced the time spent by employees on managing
various resources for information flow, such as e-mails, drives, folders etc. Now the
employees can communicate in real time through a group created for a specific
purpose in which all team members are always online. They can discuss and
deliberate on issues without being physically present, with an added advantage of
the conversation being recorded which can be used for later references too.
Moreover, collaboration tools remove the barriers of geographies as the employees
can communicate with their peers and seniors based at any locations across the
globe. As such tools are hosted on cloud, the employees are free to access them on
any device, including computers, tablets and mobile phones.
External Collaboration
Another vital component for an organization is effective communication with
external parties, like existing customers, potential clients, partners, associates,
vendors, suppliers etc. Collaboration tool makes such communication easier and
seamless. It helps in reducing the response time in replying to queries, providing
insights, and suggesting solutions, as the entire data is available literally at the finger
tips of all team members.
Collaboration tools can be used in a variety of ways to foster better customer
support. Customers can be allowed to post reports of bugs and other issues, for
example, which can be addressed with provide updates to. It can be used for
effective communication with clients and customers in a more direct, intimate
manner than can be done otherwise.