1 earthsoft-brief-quality in software organidation
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"Earthsoft Foundation of Guidance (EFG) is working as an NGO/NPO for students - Education & Career
guidance and for Professionals for soft skills enhancements. I am working on speading , sharing
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Be mentor using your education, knowledge & experience to contribute for a social cause & do conduct
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- Earthsoft Foundation of Guidance
Let us make earth little softer..
Quality management, Assurance and control..
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  • Triple Constraint Five Stages Project Manager Role Decision Making Structure Communication Plan Meeting Management Team Development Navigating Organizational Politics
  • Quality means adhering to the commitments e.g. requirements, efforts, schedule, resources & total cost to customer
  • Help desk - Maintaining a help desk service may be required, because the client has problems with the solution, or has questions understanding how to utilize the solution, which could be 24x7
  • Goals - Client delight & repeat business Mission – Quality is intrinsic function of our business & non negotiable
  • These are the eight quality management principles. Now we will go through them one at a time. At the end we will have an assessment tool so that your organization can judge where your organization is using these principles. Your business can be design, manufacturing, or service, the principles are the same.
  • What is Quality - conformance to requirements’ - Crosby ‘ fitness for use’ - Juran ‘ the totality of characteristics of an entity that bear on its ability to satisfy stated and implied need’ - ISO 8402:1994 Customer-Based -> Fitness for use, meeting customer expectations. Manufacturing-Based -> Conforming to design, specifications, or requirements. Having no defects. Product-Based -> The product has something that other similar products do not that adds value. Value-Based -> The product is the best combination of price and features. 5. Transcendent It is not clear what it is, but it is something good... via: Quality Planning, Quality Assurance, and Quality Control Clearly Defined Quality Performance Standards How those Quality and Performance Standards are measured and satisfied How Testing and Quality Assurance Processes will ensure standards are satisfied Continuous ongoing quality control
  • Quality Planning involves identifying which quality standards and/or metrics are relevant to the project and determining how to satisfy them. Quality Planning is done on most project sometimes formally, and informally. Page 8. Quality standards should address both product quality and process quality. Examples of both. adapting Quality assurance - identifies the activities or tasks that must be performed in the project to provide confidence that the project will satisfy the relevant quality standards. Examples, adapting Quality Control - involves monitoring the products and process, to see if the project is meeting the quality standards - and identifying ways to eliminate causes of unsatisfactory results. project cost exceeding $500.000 a 3 rd party is expected to perform the Quality Management Activities. Work with the 3rd Party, project management team, Department of Administrative Services QA Analyst to create the Quality Management Plan, determine the appropriate quality assurance activities and activity estimates, and conduct the quality control.
  • The spirit is to go beyond mere satisfaction, and search, identify and do different things to achieve customer delight – that add value beyond the original expectation.
  • To form a QAG group of 3 members in each division with clear objectives To encourage each division to have a weekly meeting to discuss technical achievement and spread knowledge and experience Guide & support for HR/ Recruitment activities Search and intake the best technical resources Filtering the intake of the resources To prepare a matrix of current and target skill levels for selected resources Lesson learnt and experience to be shared (Knowledge Management) To encourage resources to keep on implementing scheduled/non-scheduled and pre-identified program on week ends To conduct informal group discussions To identify & implement training needs & implement To create good resources To encourage self learning group discussions To differentiate the best technical skilled resources
  • To form a QAG group of 3 members in each division with clear objectives To encourage each division to have a weekly meeting to discuss technical achievement and spread knowledge and experience Guide & support for HR/ Recruitment activities Search and intake the best technical resources Filtering the intake of the resources To prepare a matrix of current and target skill levels for selected resources Lesson learnt and experience to be shared (Knowledge Management) To encourage resources to keep on implementing scheduled/non-scheduled and pre-identified program on week ends To conduct informal group discussions To identify & implement training needs & implement To create good resources To encourage self learning group discussions To differentiate the best technical skilled resources
  • To form a QAG group of 3 members in each division with clear objectives To encourage each division to have a weekly meeting to discuss technical achievement and spread knowledge and experience Guide & support for HR/ Recruitment activities Search and intake the best technical resources Filtering the intake of the resources To prepare a matrix of current and target skill levels for selected resources Lesson learnt and experience to be shared (Knowledge Management) To encourage resources to keep on implementing scheduled/non-scheduled and pre-identified program on week ends To conduct informal group discussions To identify & implement training needs & implement To create good resources To encourage self learning group discussions To differentiate the best technical skilled resources Reducing delivery time, First time right,Improving productivity To increase efficiency reducing development & delivery time Inculcating tools, mostly freeware and latest technology Maximizing automation within and across teams Setting up and following the best practices, processes and coding convention Encouraging & implementing automation tools Setting up knowledge management center, collecting experiences and lesson learnt Implementing automation tools Utilizing proven framework of open source Reducing development cost To reduce the cost of development and be competitive Utilization of Open source code and framework Process improvement Automation Minimizing licensing costsResource Review Utilization of Open source code and framework Capability building and enhancing Efficient & motivative environment Controlling indirect cost Delivering the best Quality To deliver the best possible quality as per schedule with minimum defects delivered to effort ratio Reviewing deliverables at each level; checking for completeness & coverage Training in writing/ executing UT, IT & AT Finding maximum defects in early phases Measurement & root cause analysis
  • To form a QAG group of 3 members in each division with clear objectives To encourage each division to have a weekly meeting to discuss technical achievement and spread knowledge and experience Guide & support for HR/ Recruitment activities Search and intake the best technical resources Filtering the intake of the resources To prepare a matrix of current and target skill levels for selected resources Lesson learnt and experience to be shared (Knowledge Management) To encourage resources to keep on implementing scheduled/non-scheduled and pre-identified program on week ends To conduct informal group discussions To identify & implement training needs & implement To create good resources To encourage self learning group discussions To differentiate the best technical skilled resources Reducing delivery time, First time right,Improving productivity To increase efficiency reducing development & delivery time Inculcating tools, mostly freeware and latest technology Maximizing automation within and across teams Setting up and following the best practices, processes and coding convention Encouraging & implementing automation tools Setting up knowledge management center, collecting experiences and lesson learnt Implementing automation tools Utilizing proven framework of open source Reducing development cost To reduce the cost of development and be competitive Utilization of Open source code and framework Process improvement Automation Minimizing licensing costsResource Review Utilization of Open source code and framework Capability building and enhancing Efficient & motivative environment Controlling indirect cost Delivering the best Quality To deliver the best possible quality as per schedule with minimum defects delivered to effort ratio Reviewing deliverables at each level; checking for completeness & coverage Training in writing/ executing UT, IT & AT Finding maximum defects in early phases Measurement & root cause analysis
  • Test cases coverage to functionality to be maximum, aiming for 100% QAG will conduct training on “how to write effective test cases” If skills are higher, productivity will be higher
  • Leading organizations have successfully attained return on investment (ROI) for process improvement initiatives by adopting the Software Engineering Institute’s Capability Maturity Model® Integration (CMMI®). Of the 878 organizations assessed by the SEI in 2005, two-thirds reported a clear increase in productivity, and half of them reported an increase in quality. When asked to measure ROI, the mean value reported was nearly 5 to 1, with some organizations reporting an ROI of up to 27–to-1.
  • The major difference between software engineering and other engineering artifacts is that software is pure design. Its unreliability is always the result of design faults, which in turn arise from human intellectual failures. Difficult to gain assurance of reliability especially for critical systems. Developing software is an inherently risky proposition; safety-critical software even more so. Balancing budget and schedule constraints while ensuring the efficiency, effectiveness, integrity, security, privacy, safety, and quality of the software. The software development process is a complex undertaking consisting of specifying, designing, implementing, and testing.

Transcript

  • 1. Making earth little softerEarthsoft Foundation of GuidanceEdge-Aggressive-Reliable-Trust-Honesty-Soft-Obedient-Fun-Transparent
  • 2. Making earth little softerEarthsoft Foundation of Guidance (EFG) has uploaded followingpresentations at http://myefg.in/downloads.aspxBe mentor using your education, knowledge & experience tocontribute for a social cause & do conduct free training seekinghelp of existing platforms. Kindly share with your friends•Motivation for higher study, Planning for study, Educationguidance, Career guidance, Career available after SSC & HSC•Personality development – 3 files•How to prepare resume, Tips to attend interview successfully•Religion related –To understand basic religion, Do & Don’t tips•Health related - Be vegetarian, Be healthy, Manage health•Corporate - Project management, Assertiveness, Ownership,Effective communication, Leadership, Be entrepreneur•Finance - To avoid speculation in stock market•Social - Women empowerment, Choosing life partner, conflictresolution, stop ragging, stop alcohol, snakebite treatmentAbout us
  • 3. Making earth little softer• Organisation• Quality• Quality management• Quality Assurance• Quality Control• Processes• Case studies experience• Strategic Quality PlanningIndex
  • 4. Making earth little softerIndex
  • 5. Making earth little softerOrganisation and projects
  • 6. Making earth little softerTriple ContraintQuality
  • 7. Making earth little softerQuality Model•Reviews of deliverables atevery level by supervisor•Effective communication•Plan, Track, Monitor, Control &measure (efforts, schedule,cost, quality, resources, risks)•Reviews of deliverables atevery level by supervisor•Effective communication•Plan, Track, Monitor, Control &measure (efforts, schedule,cost, quality, resources, risks)•Skill enhancement•Stringent resourcerecruitment•Career Planning, Appraisals•Technical Skills•Skill enhancement•Stringent resourcerecruitment•Career Planning, Appraisals•Technical Skills•Governance•Practicing the bestprocess & formats•Institutionalization•Ownership & skill training•Audits & Process•Governance•Practicing the bestprocess & formats•Institutionalization•Ownership & skill training•Audits & ProcessQuality
  • 8. Making earth little softerOrganization goalsTo create Technicalpool ,To enhancetechnical skills ofresources on latesttechnologiesTo improve thequality of deliveryFirst time right, Toimprove productivityTo increase efficiencyreducing development &delivery timeTo reduce the cost ofdevelopment and becompetitiveTo delight Clients andmake them happy
  • 9. Making earth little softerMilestones& DatesMilestones& DatesSMC or FPor LOCSMC or FPor LOCMitigation& ownerMitigation& ownerDefect permmDefect permmMan-monthMan-monthInfra, PeopleTechnologyInfra, PeopleTechnologyProject Management
  • 10. Making earth little softerProject ManagementPlan Track Control MeasureEffortsScheduleQualityCostRisksResources
  • 11. Making earth little softerSuccess TipsRight ProjectManagementRight ProjectManagementRight TeamRight TeamRightProcessesRightProcessesProject Success(Quality &Timely delivery)Project Success(Quality &Timely delivery)
  • 12. Making earth little softer• Quality is often thought of as "degree ofexcellence," or "level of goodness”.• Quality is considered as "fitness for purpose."• Quality is "conformance to the requirements“• Quality is the way we live our lives!What is Quality
  • 13. Making earth little softerQuality
  • 14. Making earth little softerStructural responsibilities•Processes•Audits•Escalations•PCB•Recruitment•Training – Soft Skill & Tech•Grooming & Handholding•To be profitabledelivery•Enablers•TMG•QMG•RMG•SEPG•Translation•Growth•Clientrelationship•Cost control•Trackingprofitability
  • 15. Making earth little softer• Customer Delight is achieved• It saves the cost of implementation by reducingthe cycle time & efforts required• It is a joy, proud & tremendous job satisfactionto deliver defect free solution• Enhanced reputation & brandingAdvantages
  • 16. Making earth little softerWhat makes client irritate?• UI OR minor level defects detected within threehours of the testing post delivery. These defectsturn out to be most critical in nature.• Functional defect detected within eight hours• Defect detection exceeding 1 defect per hourWhat makes client delight?• Timely delivery within budget• Graphics as agreed during requirement analysis• Solution functions as per agreed functionality• Defects detected are really very few during firstday of testingHow does client react?
  • 17. Making earth little softer• Warranty work - that is performed on a productor application for free under a warranty• Repairs / maintenance - work that is done to fixproblems after the solution goes live• Client dissatisfaction - If a solution is of poorquality, the client may not continue future orders• Help desk service may be required to addressproblems client is facing with the solution• Poor morale - No one likes to work for anorganization that has poor processes orproduces poor quality solutions. Costs hereinclude increased absenteeism, higher attrition,less productivity and frustration from the staff.Cost of poor quality
  • 18. Making earth little softer• Lower costs / shorter duration- an initial highercost to a quality process will result in lessrework & reduced project duration.• Lower team morale due to higher defects in thetesting process. If the testing goes smoothlywith lesser defects & deliverables being right thefirst time, team morale will rise accordingly.• Fewer errors / defects. Higher quality shows upover the life of the solution with fewer defectsand errors. If you are producing a product,higher quality means fewer returns, lesswarranty work, fewer repairs, etc.Results to be achieved
  • 19. Making earth little softerIt’s a cost• Missing project completion deadline• Huge project efforts & cost overrun• Developers frustration• Sales losing the confidence on deliverycapability• Customer dissatisfaction• Organisational branding
  • 20. Making earth little softerAt what cost…• Quality is free and have potential• To delight clients• To get repeat business• To grow business• Brand value for the organisation• Employee happiness & feel good factor
  • 21. Making earth little softerQuality aspects• Quality :- There are 2 aspects of the quality• Quality of the project – To adhere to therequirements specified by client• Quality of serviceability –Aligning to the culturalexpectations & agreements
  • 22. Making earth little softerObjectivesThere are 3 levels of quality achievements• Organizational level• Management level• Project LevelTo execute the project within agreed• Defect density• Defect Matrices• Test cases & related matrices• To service the client more than the expectations• Response to email, telecon, requests, SMS, etc• Following commitment as per communication/resolution or agreement
  • 23. Making earth little softer• To achieve Excellence through Quality• To review at each stage of output, to maintainthe statistics and set a feedback mechanism• To deliver the extremely high quality solution tothe customers• Automatic mechanism to deliver qualitydeliveries in time thus excellence lasting forever• To minimise the personalities/hero basedapproach and drive towards process orientation• Process drivenQuality - Organisation
  • 24. Making earth little softerQuality - ManagementBasics of Quality Management principles• Customer focus• Leadership• People involvement• Process approach• Systematic approach to management• Continual improvement• Factual approach to decision-making• Mutually beneficial supplier relationships• Understand how these principles can be appliedto CEO management practices
  • 25. Making earth little softerQuality – Project Level• Defects: Number of defects detected by thecustomer post delivery should not be more than1 per 3 Person Months of efforts estimated• Schedule: Project completion extended tomaximum within 5% of accepted schedule• Total Cost to Customer : Customers overallrating (client happiness index) on servicesshould not be less than 4 on a scale of 1 to 5
  • 26. Making earth little softerObjectives• People : We need to continually improve thequality of deployed resources.• The measure for this will be a combination of:1. Skills - Business analysis, Technical & softskills of customer interfaces (onsite &offshore), Technical expertise of thedevelopers2. Experience – Domain & industry related3. Success rate of the Project Managers
  • 27. Making earth little softerObjectives• Extra ordinarily high reliability• Have minimum defects• Enhances testing skills• Through doing certifications in QA area• Through training on ‘How to write test cases ?’• Through training on ‘How to test ?’• Enhance testing process• Testing Process• Testing Methodology• Building Knowledge base• Achieve quality objectives
  • 28. Making earth little softerMake a statementTo aim your organisation to be the best in theindustry in terms “Defects Delivered Ratio” andthus be able to achieve the organization objectiveof being an extraordinarily reliable companyusing..•The best of the tools & technologies•Recruiting the best of the people•Incorporating processes•Measurements & feedback•Continuous Improvements
  • 29. Making earth little softerMission Statement• To adopt Quality as an intrinsic culture of ourorganization• Quality function is to be called Mission.• Quality is to be not negotiable• To take organisation to newer height and to bethe lowest in the industry in terms of “Postdelivery Defects to efforts Ratio”• To achieve the organization objective of reliablecompany• To save the cost of customers
  • 30. Making earth little softerQuality management
  • 31. Making earth little softerQuality ManagementQuality Management is the process that insurethe project will meet the needs•Conformance to requirements - Crosby•Fitness for use - Juran•The totality of characteristics of an entity thatbear on its ability to satisfy stated and impliedneed - ISO 8402:1994
  • 32. Making earth little softerQuality ManagementHow will quality assurance and control beconducted?• Identify Quality Standards• Quality Assurance• Quality Control• Quality Matrices• ImproveHow?What?CheckSometimes performed by a 3rd PartyMeasureNext?
  • 33. Making earth little softerQuality Assurance Group - QAG
  • 34. Making earth little softerFact & aimSuccessful business cannot come withoutSatisfied CustomerOrganisation should aim to go beyond‘Satisfaction’ and achieve “Customer Delight”
  • 35. Making earth little softer• Quality Assurance is a not an enforcingfunction, but includes all the standards, planningand monitoring processes. It’s orientationtowards preventing the defects from occurring.• Quality Control encourages for detection andcorrection of defects• Quality Assurance is proactive and preventative;Quality Control is detective and corrective.QA & QC
  • 36. Making earth little softerQuality AssuranceTo encourage• To do first time right, so that there are minimumpossible defects in the output / delivery• To get output reviewed at every phase• To do self code review• To perform unit testing• To do peer to peer code review• To detect as much defects before delivery• To reduce the defects detected by the client• Thus saving cost of the client
  • 37. Making earth little softerQuality Assurance• Define standards, processes, reports, forms &templates & check lists; complete the check listwithout fail for each step• Appropriate defect tracking system to be used• Measure the quality status and progress by wayof effective weekly/ periodic reports• Manage the quality by prevention,implementation and feedback• Improve using experience & knowledge sharing
  • 38. Making earth little softerImprove QualityImprove QualityCreating Technical resources•The best resource to create 3 – 4 resources ofbetter capability•To share technical achievement, lessons learntand spread knowledge & experience•To enhance of technical skills for latesttechnologies•To set up R & D center•To manage training•To recruit the best technical resourcesReduce CostReduce Cost Improve ProductivityImprove ProductivityOrganisational Goals
  • 39. Making earth little softerImprove QualityImprove QualityDelivering the best Quality•To deliver the best possible quality as perschedule with minimum defects•Reviewing deliverables at each level; checkingfor completeness & coverage•Training in writing/ executing UT, IT & AT•Finding maximum defects in early phases•Measurement & root cause analysisReduce CostReduce Cost Improve ProductivityImprove ProductivityOrganisational Goals
  • 40. Making earth little softerReducing delivery time•First time right, Improve productivity, increaseefficiency•Inculcating tools, mostly freeware and latesttechnology, Utilizing open source•Maximizing automation•Following the best practices and processes•Setting up knowledge management center,sharing experiences and lesson learnt•Implementing automation toolsImprove QualityImprove Quality Reduce CostReduce Cost Improve ProductivityImprove ProductivityOrganisational Goals
  • 41. Making earth little softerReducing development cost•Utilization of Open source code and framework•Process improvement•Automation•Minimizing licensing costs•Utilization of Open source code and framework•Capability building and enhancing•Efficient & motivating environment•Controlling indirect costImprove QualityImprove Quality Reduce CostReduce Cost Improve ProductivityImprove ProductivityOrganisational Goals
  • 42. Making earth little softer• Many organisations witnessed no. ofunmanageable defects in pre & post delivery• Many organisations lost some potentialaccounts due to bad delivery for ever• Management of organisation generally go bypersonalities and their feel about the projectthan actually reviewing the output at each stage• Reviews at each stage of the SDLC reduces therisk, efforts and the cost at later stageNecessity of QAG
  • 43. Making earth little softer• QCG services not to be ‘Optional’ or ‘On CallBasis’, it should be mandatory organisationalprocess.• QCG acts as an internal customer for projects• Dedicated team for QA GroupQAG - Responsibility
  • 44. Making earth little softer• Responsive• Affirmative & assertive• Good negotiator• Competent• Accessible• Courteous• Good communicators• Credible• Knowledgeable of the client business• Reliable• Commanding• Passion for QualityInternal customer
  • 45. Making earth little softerInculcatingNew Tools &TechniquesBlack BoxTestingReview of TestPlan & documentTesting SkillEnhancementQAG – Key focus areas
  • 46. Making earth little softerThe strength on a building is built in its planQAG – Test Plan
  • 47. Making earth little softer• Review Test plan , test cases & execution• Track quality progress• Measure defect leakages• Causal analysis & improvement• Raise early warning signalsQAG – Test Plan
  • 48. Making earth little softerResponsibilities• ITC Review and execution (sample basis)• Periodic defects data collection and analysis• Compiling standard functionalities components• Review of Requirement Analysis & proposal• Review of Functional Specifications• Review of Prototype• Review Unit Test cases & execution (Sample)• Review of Integration & Application Test cases &execution (100%)• Review of Test results (Sample Basis)• Effort matrix for QA Activities• Defects matrix for QA Activities
  • 49. Making earth little softerBlack BoxTestingWhite BoxTesting• Macro- Project Plan• RequirementAnalysis• FunctionalRequirements• Prototype + ATC• ITC• UTC (Sample)Reviewed by TechnologyGroup:-•Design Review•Code ReviewTo be reviewed by Internal CustomerQAG - Responsibility
  • 50. Making earth little softerMethodology
  • 51. Making earth little softerWhy• Early warning mechanism• Reduction in number of defects since third partyviews• Reduction in number of cycles of testing,eventually reduce duration & cost & enhanceclient’s satisfaction
  • 52. Making earth little softerMethodologyShort Term Goals• Teaming• Training• Formalize a process of QA for all projects• Measure Effectiveness of QA• Tune QA processLong Term Goals• Develop testing process• Building Knowledge base• Achieve quality objectives
  • 53. Making earth little softerSkillEnhancementIdentify Trainingneeds usingSkill MatrixIdentify Trainingneeds usingSkill MatrixPlan trainingpreparing thecalendarPlan trainingpreparing thecalendarExecuteTraining bycompetentfacultiesExecuteTraining bycompetentfacultiesMeasureenhanced skills& FeedbackMeasureenhanced skills& FeedbackQAG – skill enhancements
  • 54. Making earth little softerArea Description Sad ok HappyBlack BoxTestingPre-Delivery Defects per Man Month 10 15 20*Defect detected by customer per 3man month> 1 1 < 1Total Cost to Customer (Task,Review, Rework)1-2 3 4SkillEnhancementQuantify Skill level in theorganization in ‘n’ months time2 1.5 1Improve Skill level over 6 monthstime frame by2% 5% 10%Number of resources trained (% ofBillable team)2% 5% 10%Tools andTech.Introducing at least 1 new tools /technologies in the organizationevery ‘n’ months2 1 0.5ProcessImprovementImprove Processes / Define newones - 1 instance every “n” month3 2 1QAG – Key Objectives
  • 55. Making earth little softer• Define & try to achieve Quality objectives• To detect as many review comments, internaldefects during Unit testing & IT/AT (Target 15-20defects per man-month of efforts)• To improve quality using defect eliminationwhere defect delivered ratio is not more than 1defect for 3 man-month of efforts• Testing of 3 hours should not detect the defect• Conduct Root Cause Analysis• Implement action plan derived after RCA• Training & Building Knowledge base• Achieve high level of satisfaction with the qualityQAG - Goals
  • 56. Making earth little softerWhy spend all this time in finding, andfixing, and fighting when you couldprevent the incidents in the first place- Phil Crosby
  • 57. Making earth little softer• Preparing, publishing & training using thecoding convention for each technology• Conducting technical skill enhancement training• Through design reviews• Through code review• Avoiding repeat issue in the code• Creating standard components & liabrary• Help your peer to make the code cleanQAG – White box testing
  • 58. Making earth little softer• Preparing the detailed test cases• Through Testing during each and appropriatephase like Unit, Integration and Applicationtesting• Accepting the challenge that we will find thedefect ourselves and not anyone else• We will ask question .. Why should we bedelivering defects…??• Help your peer to make the code clean• Help your peer to unit test their codeQAG – Black box testing
  • 59. Making earth little softer# Activity Type1 Review RA document , Prototype (ifavailable) & Functional specifications100%2 Review the Application Test Cases 100%3 Review the Unit & Integration Test Cases sample4 Conduct Unit and Integration Testing sample5 Review test results for Unit andIntegration testingsample6 Review test Application test results sample7 Conduct Application testing (pre-delivery) 100%QAG to give GO-ahead based on aboveQAG – Black box testing
  • 60. Making earth little softer• Designing & keep on improving test case format• Training how to write clear & crisp test cases• Writing a good test case is a skill, to be learned• Test cases coverage to be maximum• Efficient process of Task, review and rework• Appropriate & Higher skills is higher productivityand lesser cost• Improving skills through sharing experience andknowledge and by way of training• Skill enhancement is growth in personality• Test cases though well written might not cover100% scenarios, so testers skills can play a roleQAG – Skills enhancement
  • 61. Making earth little softer•Executing Test cases is important process tocheck the functionality so test cases to bereviewed & enhanced•Phase wise (Unit / Integration/ Application testcases)•Module wise matching to functionality•Aim to cover maximum functionalityPurpose is to•Track depth of understanding•To detect gap in understanding the functionality•Measure defect leakages and•Raise early warning signalsQAG – review o test cases
  • 62. Making earth little softer• Using apt tools and technologies can boostproductivity considerably• Your two hands can do a lot, but not all• Evaluate new testing tools and technologies• Conduct training on new tools and technologies• Publish white paper / develop proto application• Help projects with new tools and technologiesQAG – Tools & Technologies
  • 63. Making earth little softer• Using tools and technologies we can improveproductivity which in turns help to reduce thecostTools• Code Quality Tools ( Open Source) – Emma,Junit, Findbugs, Checkstyle, JDepend and CPD.• Code review checklist• Recurring Issues Checklist• Internal Checklist - based on live issues andtesting feedback of previous releases(knowledge management)QAG – Tools & Technologies
  • 64. Making earth little softerProcesses
  • 65. Making earth little softerDefining RoadmapCommunication tomanagement & SalesAppointing LeaderTeam BuildingConsensus of Roadmap,Governance & OperationsCommunication to AllFramework (Analysis,Measurement, Reporting,Methodologies, Checklist, Teambuilding, Asset management,PCB, Calendars,Institutionalization)Delivery runninglike an EngineWhen…time frame
  • 66. Making earth little softer• Determine the appropriate review participant foreach project (Internal customer)• To receive the review material• Conduct the timely reviews• Send feedback review to the project manager• Interact till all points are closed• Conclude the reviewProcess
  • 67. Making earth little softerProcess Improvement• CMMI-assessed organizations measured andreported clear improvements• Productivity• Quality• Schedule• Cost• Customer Satisfaction• Mean Return on Investment• measured = 4.8 : 1• Varies from 2:1 to 27.7:1!• They say, quality is free!
  • 68. Making earth little softerQuality Management, Control & AssuranceMeasurement & AnalysisPrevention & ImprovementQuality Management, Control & AssuranceMeasurement & AnalysisPrevention & ImprovementProcess changeInitiativesAcceptanceProcess changeInitiativesAcceptanceProcess ImprovementTraining & EducationImplementationProcess ImprovementTraining & EducationImplementationStructureStructurePeopleSkillsPerformanceRewardDevelopmentLeadersPeopleSkillsPerformanceRewardDevelopmentLeadersSoftwareSolutionsDeliveriesClient DelightMorebusinessSoftwareSolutionsDeliveriesClient DelightMorebusinessProject ManagementPlan, Track, Monitor & Control, CommunicationEffort, schedule, Quality, Cost, Resource, RiskProject ManagementPlan, Track, Monitor & Control, CommunicationEffort, schedule, Quality, Cost, Resource, RiskBusiness process improvements
  • 69. Making earth little softerUnique Innovative Functionality112Telelogic provides key functionality• CMMI compliance• Strategic QA• Project scheduling• Effort estimation• Causal analysis• Process enforcement• Duplicate management
  • 70. Making earth little softerISO9000-2001CertifiedSEI CMMIVAbilitySEI CMM V(Target)dd-mm-yyyy(Target)dd-mm-yyyy• To prepare a realistic plan with target dates• To seek consensus from all stake holdersQuality certification
  • 71. Making earth little softer• Capability Maturity Model – A non prescriptiveReference Model or a framework• In-built flexibility allowing organizations to definetheir own processes, templates, forms, reportsetc. to suit their needs, culture, practices etc.• Different models for different purposes(Software Development, IT Services, PeopleManagement ,etc.)• Based on evolutionary improvement path• Focus is on the organizational process maturityand not on individuals / individual services orprojectsCMM - Overview
  • 72. Making earth little softer5 - Optimizing4 - Managed3 - Defined2 - Repeatable1 - InitialContinuouslyContinuouslyImprovingImprovingPredictablePredictableStandard, ConsistentStandard, ConsistentDisciplined ProcessDisciplined ProcessAd-hoc ProcessAd-hoc ProcessFive steps staged Framework
  • 73. Making earth little softerCMMLevel 3 – Defined-- peer reviews, intergroup coordination-- software product engineering-- integrated software management-- training program-- organization process definition & focusLevel 2 – Repeatable-- software configuration management-- software quality assurance-- software project planning, tracking andoversight-- requirements managementLevel 1 – Initial
  • 74. Making earth little softerCMMLevel 5 – Optimizing-- process change management-- technology change management-- defect preventionLevel 4 – Managed-- software quality management-- quantitative process management
  • 75. Making earth little softerAudit ProcessAudit PlanningAudit PlanningAudit ReportingAudit ReportingAudit PreparationAudit PreparationAudit ExecutionAudit ExecutionAudit Follow-upAudit Follow-upAudit AnalysisAudit AnalysisCorrective /Preventive ActionsCorrective /Preventive Actions
  • 76. Making earth little softerProcess Improvements• Iterative Build Process• For Each Build• Upgrade Previous Versions• Installation Tests• Automatic Coding Standards Checkers• Review Documentation• Consulting Tests Setups & Flows• Central QA Tests Flows• Product QA Teams Test Flows/Products• Measure Everything• Install Issues, Product Bugs, % Tests Complete
  • 77. Making earth little softerExperience – case study
  • 78. Making earth little softerThe mistake made• Manager makes mistakes in project execution• Wrong estimation• Not freezing the requirements, specifications &documentation and sign-off• Timely team building & Resource talent• Research on technologies, Implementing codingconventions• Critical reviews and Traceability between RA,design & coding• Quality Assurance & Control; Processcompliance• Client expectation management
  • 79. Making earth little softerThe problems faced• Limited budgets of client• Requirements changes• Increased the development time & efforts• Potential to make system unstable• Implementation of few functions which could betaken in next phase• Project tracking became difficult; lot of time ofproject manager spent with client in VCmeetings
  • 80. Making earth little softerIssues & resolutionIssue ResolutionEducating managers Training & sharing case studyBudgets on quality Need to be budgetedParameters measurement Create format, assign responsibilityAuthority & responsibility To authorize PM/DM while expectingresponsibilityToo many interventions to be avoidedBandwidth of PM Dedicated front end team member forclient communication & reportingPM must focus in managing projectEstimation skill Education, Experience, TrainingReviews of everydeliverableAudits and measurements
  • 81. Making earth little softerSoftware Problems• No “fundamentals laws” of software• - Complexity• Extreme modifiability• - Software is easy to change• - Difficult to control changes• - Significance of changes• - Defects• Technology churn• - Structured development process plus testing• Very low manufacturing cost• - Software quality: Primarily a design issue• No borders -----Philippe Kruchten
  • 82. Making earth little softerTop items to achieve Q• Quality drive across organisation- Ownership &first time right drive culture• Reviews – Proposal reviews by DM, process formarking completion of the tasks using check list,Special attention for understanding/confirmingthe requirements; Brainstorming sessions,reviews of RA & DD & SI test cases (PL), Selfreview for LLD, Code, Unit test cases, testingfor developers, audits of these phases;• Framework for communication & governance• Project monitoring office implementation
  • 83. Making earth little softerTop items to achieve Q• Establishing quality framework (processes,measurement, analysis, preventive & correctivemeasures, tracking & closure and audits)• Project Cost Estimation & proposal reviews• Software Project Planning, Project Tracking &Scheduling, Requirements Management• Development, reviews & testing• HR & RMG framework & Project Structure –Assigning sr manager to each projects &teaming with Sales, Account managers & OSC• Education of PM & resources• Governance- To be scalable
  • 84. Making earth little softerQ1-Q2 Q3 Q4Focus on BasicProject Mgmt, RiskMgmt. & CustomerMgmtImplementing thelearning & bestwaysDefine Org. wideProcesses &Review / ControlAwareness,Training & Pilots(SST, Sales,PMPL)StrengthenDelivery Mgmt,QMG, TMG, & &coordinationGovernance &coordinationContinualImprovementStringentImplementationof Processes &best practicesReorganize andStrengthen Talent& skilled resourcesDelivery Organisation Road MapPredictable,Repeatable,Reliable Defined,Managed,OptimisedQuality ScheduleCustomerSatisfactionSuccessfullyComplete CurrentProjects & getstability inDelivery Org.ImproveRepeatability /Reliability inDeliveryOrganization
  • 85. Making earth little softerVisionKnowledge/Tech.ManagementRight FacilitiesRight Skills / MotivationRightManagement(Plan/Measure/Control)Right ProcessesRightCommunicationTrust and Comfort FeelQualityofResponse Value for MoneyTech./ Domain Skills / ExperienceSpeedofResponseHuman Resource ManagementFacility/InfrastructureRight Skills / Motivation Finance ManagementEXECUTIONMARKETINGORGANISATION Minimum Defects Timely Delivery Minimum TCC
  • 86. Making earth little softerThank YouAuthor has worked at as Sr management professionalVertex Software, now NTTDataTech MahindraSoftBridge Solutions, India& extremely thankful to these organisation for offering excitingopportunity to work in related areas, gain experience & contribute& a gentleman having deep passion about quality..MukandBhagwat