Roger Tsai

Greater New York City Area United States

UX Strategy Manager

Design

15 years experience in innovation, product design, and management -- as product designer, product manager, and strategy leader. CUSTOMER EXPERIENCE | MULTI CHANNEL DELIVERY | BIG DATA & INNOVATION Customer Experience Specialty - Defining End-2-End CX (customer experience) for multi user groups - Breaking down business silos and refining intertwined workflow - Identifying opportunities with design thinking and delivering value-add products Multi Channel Delivery - Planning strategic rollout on mobile devices, web, desktop app, API - Driving cross-platform initiatives and delivering integrated solution - Creating cohesive customer experience and cutting-edge branding...