This document introduces a new messaging platform called conssero that provides real-time workflow visibility and performance reporting for service providers. It aims to address problems with the current lack of real-time job status updates, job tracking not being on the client's system, and job information being dependent on feedback from service providers. The solution involves a site terminal that connects work teams directly to a cloud-based application to replace emails and calls. This allows all parties to have real-time visibility of service delivery and improves collaboration. Implementation involves creating an account, installing a site terminal, and inviting service providers and occupiers.

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conssero
Building collaboration; a new approach
The new self-contained messaging platform that gives "real time“
workflow visibility and performance reports against targets.

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Service Providers – How Are They Performing?
Service Provider
Service Provider
Service Provider
Client
Service Provider
Work
Teams
Occupier
PDAs/mobiles

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Problems….
• Job Status updates not in “Real-Time”
• Client cannot check job progress – status information arrives too late to influence or verify results
• Multi-Service Provider jobs suffer delays or overlaps
• Job Tracking/Response not on Client’s System
• Vital progress details from site are easily missed
• Difficult to assess Service Providers against their SLAs
• Different formats prevent easy overview or comparison.
• Job Information dependent on Feedback from Service Providers
• Service Providers self-interest to supply “best case”
• Any data integration effort makes changing Service Providers a complex process
• Phone Call and Email Intensive
• Administration time wasted
• Slow response to requests/updates
• Information not available to all parties simultaneously; needs to be “passed down the line”

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Solution (Part 1):
Site Terminal connects Work Teams direct to Web
• Standard tablet (Android, iPad or
touchscreen PC)
• Secure mount on wall or reception desk.
• Unique patented STkiosk app. software.
• Internal code together with login/logout
job password verifies worker presence
and time
• Lone worker tracking.
• Equipment/service specific Risk
Assessment Agreement display &
acknowledgement.

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The Solution (Part 2):
Standalone “Cloud” Application replaces emails & calls
conssero connect
“Cloud” based System
Communications portal +
Asset, Services & Agreement Service Provider
data
Service Provider
Browser Service Provider
Client
Service Provider
conssero Work
Site Terminal Teams
Occupier
PDAs/mobiles

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A New Approach
“This is not a client-focussed Computer Maintenance
Management System (CMMS), nor is it a service
provider/contractor-focussed Works Management System.
The conssero application offers a totally new
collaborative solution to the problem of tracking job
workflow across organisation boundaries and works
alongside existing legacy systems.”

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The result….
• Verify Job Status with Real-Time Visibility of Service Delivery
• Updates direct from site using our patented Site Terminal and Connect web-based application
gives instant updates on job status to all parties.
• Improve Service Delivery and Reduce Cost
• Automation of all processes with intelligent “alerts” means less man hours required and complete
elimination of emails, phone calls and reporting administration
• Build Collaboration
• 3-way communication between Occupier, Client and Service Provider with “real time” updates
from buildings provides constant feedback enabling continuous improvement. Now all parties
can share the same data and easily monitor SLAs, KPI’s etc
• Scalable and Independent
• The system is scalable from a single site to global multi-site, multi-time zone, multi-lingual
operations. All data is held independently and securely in the cloud for access and reliability
• Simple, Intuitive and Low Cost
• Our web-based application means no installation or maintenance costs and a solution which can
be up and running on sites within hours without costly training or consultancy

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Simple Implementation, 1-2-3
1. Create a conssero connect account
Enter equipment and service details together with contract SLAs
and planned maintenance schedules. Optionally upload Risk
Assessments and Site Work Instructions.
2. Install a Site Terminal
Any approved device + conssero STkiosk app.
3. Invite Service Providers & Occupiers to sign up
Enter email details: system automatically sends link to explanation
and sign-up page.

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More Information
To find out more and to arrange to talk to one of us:
• Email us at info@www.conssero.com
• Call us on +44 (0)1483 549 036
• Come to our website: www.conssero.com
Conssero plc,
1 Farnham Road,
Guildford GU2 4RG