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Leveraging the value of content creation
Alex Marks & Susi O’Neill
Reflections on River
About us

Established 1994
Independent
£15m+ turnover, 100 team members
Top 10 content marketing agency
Set your content free
www.therivergroup.co.uk

DUBAI
Leveraging the value of content creation
1. Make content go further/work harder
2. Generate revenue from your content
Content that does more
Content Marketing: Planning
1. Recognise who you are as a brand
2. Understand who your present and future
consumers are
3. What do you want to say and achieve
4. Distribution methodology to engage for each
audience segment – ensuring consistency of
messaging due to multiple touchpoints
Identify the customer journey

So we can deliver the right
content
•At the right time
•On the right platform
•To be monetized and measured
Identifying the role that content might play
Dreaming
Dreaming

Looking
Looking

Feelings

Uncertainty

Frustration
Excitement

Content role

Inspire

Inspire
Inform
Be accessible

Booking
Booking

Planning
Planning

Experiencing

Anticipation
Frustration

Anxiety
Excitement

Excitement
Anticipation
Anxiety

Happy/Sad

Reassuring
Helpful

Supportive
Entertaining

Companion

Reassuring

Sharing
Sharing
http://www.youtube.com/watch?v=D3qltEtl7H8
So content needs to be accessible
How I want it, where I
want it, when I want it…

Context and content are partners
Context and content are partners
Created. Once. Published. Everywhere
• Content becomes omni-platform across magazine, website,
emails, social media and mobile/tablet
• Adds value by extending the content into clients wider
marketing activity
• Improves brand authority and SEO
Created. Once. Publish. Everywhere

‘How to’ videos

Have you tried our amazing Mediterranean
Pork? #weightwatchersfood

Weight Watchers and Weight Watchers
magazine Facebook pages

Native apps

Life-stage targeting

E-zines and marketing
communications
Content doesn’t need to sit still
Recipes
repurposed by The
Co-operative
Village

Recipe featured in
The Co-operative
Food Magazine
(print and digital)

Recipe / video shared
by community via
social media

Teaser of recipe
featured in
emails

Recipes
repurposed by
Lincolnshire
Co-operative
Recipe featured on
goodwithfood.co.uk
Delivering value
To your hand

To your device

To your inbox
Creating value that is..
Usable

http://vimeo.com/58370510

Shareable

Profitable
Purposeful..
Web search

Web page article

Link to online shop

Buy product

Social media

Facebook post

Add comments

Visit website

E-Newsletter

Feature article

Link to online
membership
Measurable..
Where did they come from?

‣ Search
‣ Email newsletters
‣ Social media

What did they look at/read?

‣ Most/least popular
content
‣ Time on page vs. time to
read

What did they do as a result?

‣ Download a file,
‣ Become a member
‣ Contact us

‣ Referring sites

‣ Make a purchase

‣ Direct

‣ Sign up for email
newsletters

Understand where to put
your marketing effort

Inform and drive editorial
approach

Business KPIs
Content marketing: Management
Content as a revenue generator
Access over ownership
New channels to consume but not ‘own’
Content people want
Shareability
Shareability
Scratches the itch
Challenges: Fragmented devices, fragmented attention
WHAT
PEOPLE
WILL
PAY
FOR

£
£
Interest specific
Exclusive
Authoritative
Depth
Engagement (or addiction)
Curatorial
To bundle…or unbundle?
Recipe for content monetisation
Gather at least two of the following ingredients
Starting the monetisation process
1.

Define your objectives
•

Be specific. Content can’t do everything

2. Understand your customers. Properly
•

All the usual + How do they search for your content? what language do they
use? what does their decision making process look like

3. Hire great content creators
•

Creating great content requires creative skills.

4. Decide how you will measure success
4. Decide how you will measure success
• • Attribute it to business value
Attribute it to business value
Method: Choose your revenue channels
Method: select a payment model
Pay Attention

Pay if you want it

Pay in your sleep

Sponsorships

Edition Sales
Edition Sales
Premium SMS
Premium SMS

Affiliates

Pay Per View
Pay Per View

Subscription
Subscription
App sales
App sales

Advertising
Tip: Partnerships matter

Advertising
Serving suggestions
In summary…
THANK YOU
Alex Marks – amarks@therivergroup.co.uk
Susi O’neill – soneill@therivergroup.co.uk

@rivergroupltd
www.therivergroup.co.uk

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Leveraging the value of content creation - Cross Media 2013

  • 1. Leveraging the value of content creation Alex Marks & Susi O’Neill
  • 2. Reflections on River About us Established 1994 Independent £15m+ turnover, 100 team members Top 10 content marketing agency Set your content free www.therivergroup.co.uk DUBAI
  • 3. Leveraging the value of content creation 1. Make content go further/work harder 2. Generate revenue from your content
  • 5. Content Marketing: Planning 1. Recognise who you are as a brand 2. Understand who your present and future consumers are 3. What do you want to say and achieve 4. Distribution methodology to engage for each audience segment – ensuring consistency of messaging due to multiple touchpoints
  • 6. Identify the customer journey So we can deliver the right content •At the right time •On the right platform •To be monetized and measured
  • 7. Identifying the role that content might play Dreaming Dreaming Looking Looking Feelings Uncertainty Frustration Excitement Content role Inspire Inspire Inform Be accessible Booking Booking Planning Planning Experiencing Anticipation Frustration Anxiety Excitement Excitement Anticipation Anxiety Happy/Sad Reassuring Helpful Supportive Entertaining Companion Reassuring Sharing Sharing
  • 9. So content needs to be accessible How I want it, where I want it, when I want it… Context and content are partners Context and content are partners
  • 10. Created. Once. Published. Everywhere • Content becomes omni-platform across magazine, website, emails, social media and mobile/tablet • Adds value by extending the content into clients wider marketing activity • Improves brand authority and SEO
  • 11. Created. Once. Publish. Everywhere ‘How to’ videos Have you tried our amazing Mediterranean Pork? #weightwatchersfood Weight Watchers and Weight Watchers magazine Facebook pages Native apps Life-stage targeting E-zines and marketing communications
  • 12. Content doesn’t need to sit still Recipes repurposed by The Co-operative Village Recipe featured in The Co-operative Food Magazine (print and digital) Recipe / video shared by community via social media Teaser of recipe featured in emails Recipes repurposed by Lincolnshire Co-operative Recipe featured on goodwithfood.co.uk
  • 13. Delivering value To your hand To your device To your inbox
  • 14. Creating value that is.. Usable http://vimeo.com/58370510 Shareable Profitable
  • 15. Purposeful.. Web search Web page article Link to online shop Buy product Social media Facebook post Add comments Visit website E-Newsletter Feature article Link to online membership
  • 16. Measurable.. Where did they come from? ‣ Search ‣ Email newsletters ‣ Social media What did they look at/read? ‣ Most/least popular content ‣ Time on page vs. time to read What did they do as a result? ‣ Download a file, ‣ Become a member ‣ Contact us ‣ Referring sites ‣ Make a purchase ‣ Direct ‣ Sign up for email newsletters Understand where to put your marketing effort Inform and drive editorial approach Business KPIs
  • 18. Content as a revenue generator
  • 20. New channels to consume but not ‘own’
  • 25. Challenges: Fragmented devices, fragmented attention
  • 30. Depth
  • 33. Recipe for content monetisation
  • 34. Gather at least two of the following ingredients
  • 35. Starting the monetisation process 1. Define your objectives • Be specific. Content can’t do everything 2. Understand your customers. Properly • All the usual + How do they search for your content? what language do they use? what does their decision making process look like 3. Hire great content creators • Creating great content requires creative skills. 4. Decide how you will measure success 4. Decide how you will measure success • • Attribute it to business value Attribute it to business value
  • 36. Method: Choose your revenue channels
  • 37. Method: select a payment model Pay Attention Pay if you want it Pay in your sleep Sponsorships Edition Sales Edition Sales Premium SMS Premium SMS Affiliates Pay Per View Pay Per View Subscription Subscription App sales App sales Advertising
  • 41. THANK YOU Alex Marks – amarks@therivergroup.co.uk Susi O’neill – soneill@therivergroup.co.uk @rivergroupltd www.therivergroup.co.uk

Editor's Notes

  1. {"27":"Depth: TV channel, premium mag (£3) drives in store visits\n","33":"Subject specific sites can get more traffic volume of related content = SEO strategy / People pay for detail/guidance\n","22":"Buzzfeed 1.8M views, 3.3 social uplift – explicit about social reach\n","28":"5 million paid subscriptions to mag, TV channel spin out - feature film Art of Flying =$10 download PPV\n","23":"Buzzfeed 1.8M views, 3.3 social uplift – explicit about social reach\n","29":"343K digital, 600K print subscriptions, digital growth of 14% , 4 M users of web app\n","24":"UGC netmums top search for ‘smelly washing machine’\n","30":"Subject specific sites can get more traffic volume of related content = SEO strategy / People pay for detail/guidance\n","19":"For many, content is becoming less about ownership and more about access\n","25":"UGC netmums top search for ‘smelly washing machine’\n","31":"Subject specific sites can get more traffic volume of related content = SEO strategy / People pay for detail/guidance\n","20":"For many, content is becoming less about ownership and more about access\n","15":"27-08 SON amends\n","32":"Subject specific sites can get more traffic volume of related content = SEO strategy / People pay for detail/guidance\n"}