Building Enterprise Knowledge Using Semantic Encyclopedias


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Presentation given by Bernadette Clemente & Cindy Cicalese at SMWCon Fall 2013 in Berlin, Germany

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Building Enterprise Knowledge Using Semantic Encyclopedias

  1. 1. Approved for Public Release; Distribution Unlimited. 13-3656 Building Enterprise Knowledge using Semantic Encyclopedias Bernadette Clemente Dr. Cindy Cicalese SMWCon Fall 2013 Tuesday, 29 October 2013 Berlin, Germany © 2013 The MITRE Corporation. All rights reserved.
  2. 2. |2| Agenda      About us About MITRE Tour Future Directions Final Thoughts © 2013 The MITRE Corporation. All rights reserved. For limited distribution only
  3. 3. |3| About us MITRE’s Software Solutions and Technologies • 40+ developers specializing in experimentation, mobile computing, robotics, and social media. • Bernadette Clemente, Associate Department Head • Dr. Cindy Cicalese, Senior Technical Advisor © 2013 The MITRE Corporation. All rights reserved.
  4. 4. |4| About MITRE  Not-for-profit organization that operates federally funded research and development centers (FFRDCs) sponsored by the United States federal government. MITRE helps its sponsors with: – Scientific research and analysis – Development and acquisition – Systems engineering and integration  From MITRE website: – “…We foster a culture of knowledge sharing. We apply what we learn from addressing one sponsor's challenges to similar issues faced by other agencies. This means when sponsors engage with us, they have access to all the minds of MITRE…” © 2013 The MITRE Corporation. All rights reserved.
  5. 5. 5 Cross-Cutting Knowledge Staff Pages • Use semantic encyclopedias to capture and reuse cross-cutting knowledge across: Customer Portfolio Pages • Projects • Customer missions Discussion • Technologies • Corporate centers Work Product Deliverables • Aggregate and visualize longitudinal Project Pages behavior patterns of staff, business units, topics, task activities, customer missions. • Preserve corporate cross-cutting memory. Marketing the value proposition “Wiki” tightly associated with Wikipedia and Wiki Leaks. “Semantic wiki” is a concatenation of two concepts – semantic web and wiki publishing. “Enterprise Encyclopedia” is technology agnostic and tangible. © 2013 The MITRE Corporation. All rights reserved.
  6. 6. MITRE Gestalt Framework (MGF)  Set of extensions and design patterns for constructing semantic encyclopedias based on MediaWiki and Semantic MediaWiki. – Promotes findability, reuse, and analytics. – Accelerates knowledge capture across linked encyclopedias. – Received 2 MITRE Knowledge Management Awards. – 50+ MGF encyclopedias at MITRE and at customer sites with varying levels of success and adoption. Development Staging Production © 2013 The MITRE Corporation. All rights reserved. Archive
  7. 7. 7 Origins Needed a structured approach for capturing and reusing cross-cutting knowledge. One size might not fit all Wikipedia benefits from a very large user community. Small user communities benefit from shaping their encyclopedia’s structure. © 2013 The MITRE Corporation. All rights reserved.
  8. 8. |8| Human Language Technology Iconography Smart phone iconography developed in anticipation of mobile access is not alluring from the desktop. Common denominators While other groups share project information, this community shares events and tool evaluations. © 2013 The MITRE Corporation. All rights reserved.
  9. 9. |9| Robotics Champions are the strongest indicators of success A tireless champion redirects contributions from email and other formats to the semantic encyclopedia. Re-skin the user interface for the enterprise Knowledge workers need intuitive user interfaces. Developers tolerate busy or complicated interfaces. Periodic Model Review User community behavior determines the strength of a model. © 2013 The MITRE Corporation. All rights reserved.
  10. 10. | 10 | Reports Drive Robopedia Small contributions form large patterns Simple reports visualized as tag clouds, tables, and charts provide an evidence-based view of longitudinal individual as well as group activity. © 2013 The MITRE Corporation. All rights reserved.
  11. 11. | 11 | Tool Taxonomy Taxonomy Application areas map to business units. This helps users see where their tools “fit” within MITRE technical centers. © 2013 The MITRE Corporation. All rights reserved.
  12. 12. | 12 | Integrate Related Enterprise Data Integrate enterprise data Combining enterprise data with semantic encyclopedia content helps groups document their work program. © 2013 The MITRE Corporation. All rights reserved.
  13. 13. | 13 | Social Bibliography Faceted navigation Book covers enhance the user experience when using the Semantic Result Format filtered format. © 2013 The MITRE Corporation. All rights reserved.
  14. 14. 14 Radar R&D Portfolio Visualization Project information coverage diagnostics can look like an eye chart and yet be very useful to a community. © 2013 The MITRE Corporation. All rights reserved.
  15. 15. | 15 | Developer Documentation A good idea can be applied to itself We use a semantic encyclopedia for documentation and training. We built 25+ extensions and 5 are planned for contribution to the MediaWiki community. © 2013 The MITRE Corporation. All rights reserved.
  16. 16. | 16 | MGF Extension Showcase Drinking our own champagne to showcase and test extensions “Extension” encyclopedias are very useful for showcasing and testing across the production environment. © 2013 The MITRE Corporation. All rights reserved.
  17. 17. | 17 | Portfolio Internal MITRE Encyclopedias Single Topic Collections Robotics, Autonomous Systems, Machine Vision 8,985 Gestalt 1,898 Human Language Technology 1,634 Acquisition 1,137 Mobile Computing 1,003 Experimentation 821 Biosecurity 617 Enterprise Systems Engineering 374 Social Media 299 Disaster Communications 216 Customer Encyclopedias Business Unit Collections Lab Showcase 73 Department Showcase 134 Division Performance 2,304 Corporate Space Initiative 2,740 Enterprise Object Collections Tool Repository and Knowledge 2,875 Reading Lists 251 Massive Open Online Courses 218 Datasets, Models, Methodologies 205 Corporate Goals 61 Bandwidth Capacity Management IC Technology Management Framework DISA Small Business Technology Innovation DoD Geospatial Intelligence Environment IC Test Resource Management Center DoD Joint Counter Radio Controlled IED Electronic Warfare Portfolio Management Cyber Intelligence US Navy DOJ Geospatial R&D Portfolio Management Radarpedia IC DoD Science and Technology R&D Portfolio Management Proliferation The short term and harder goal is to increase participation. We cultivated group-specific encyclopedias with their own metadata definitions to grow knowledge. Encyclopedia proliferation was more important in the short term than the development of common metadata definitions. The longer range goal is to evolve towards one encyclopedia. © 2013 The MITRE Corporation. All rights reserved. IC
  18. 18. | 18 | View Network Patterns Across Encyclopedias Network Patterns Useful for reviewing collections and related collections. Reveals captured knowledge relationship strengths and weakness. © 2013 The MITRE Corporation. All rights reserved.
  19. 19. | 19 | Future Directions: Federate Semantic Encyclopedias Encyclopedias, chapters, book shelves Opportunity to federate distributed semantic encyclopedias into a unified knowledge worker experience. © 2013 The MITRE Corporation. All rights reserved.
  20. 20. 20 Final Thoughts  Enterprise knowledge sharing – Top down – one size fits all. – Exchange questions and answers in discussion forums. – Create work products for a specific purpose. – Email documents among a group of editors. – Upload documents to document repositories. – Publish enterprise stories. – Organize technical exchange meetings. – Fill out enterprise forms.  Federation of semantic enterprise encyclopedias – Bottom up approach (group-specific). – Abstract knowledge work into reusable semantic entities. – Create encyclopedia articles using semantic forms for an enterprise audience. – Reuse semantic entities through queries. – Combine social and enterprise content within semantic encyclopedias. – Federate semantic encyclopedias.  Semantic MediaWiki is well-suited for building enterprise knowledge one group at a time. © 2013 The MITRE Corporation. All rights reserved.