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Library systems a changing market. Ken Chad (April2013)


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Library systems are no longer ‘stand alone’. Global technology influences are driving the market more than ever. There is a risk that the solutions libraries provide remain detached from truly meeting the real needs of many users - staff , academics, researchers and students.

Instead of library systems.or even 'next generation' library services platforms we need to think in terms of the wider library technology ‘ecosystem’. That changes how make our decisions about the products we buy and the services libraries deliver

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Library systems a changing market. Ken Chad (April2013)

  1. 1. library systems: a changing market M25 Consortium April 2013 kenchadconsultingKen ChadKen Chad Consulting LtdTwitter @kenchadken@kenchadconsulting.comTe: +44 (0)7788 727
  2. 2. the argument-some food-for -thoughtLibrary systems are no longer ‘stand alone’. Globaltechnology influences are driving the market more thanever. There is a risk that the solutions libraries provideget more and more detached from meeting the realneeds of many users - staff , academics, researchers kenchadconsultingand students.Instead of library systems perhaps we need to think interms of the wider library technology ‘ecosystem’. Thatchanges how make our decisions about the products webuy and the services libraries deliver
  3. 3. a student put it this way……‘From my limited perspective, much of what is wrong with the systemcomes down to the fact that publishers and libraries have to planwell in advance and make changes slowly...Students on the other hand are able to change direction quickly andeasily.The problem exist sbecause the market has changed so radically inthe past few years that students have been able to adopt the new kenchadconsultingtechnologies well before the industry and libraries were able to makechanges to support these students.So unless this disparity is tackled students will continue to receivesub par products and support. And pay through the nose if they wantaccess to the best digital content.Joshua Harding a second year medical student at Warwick Medical speaking at UKSG conference 2013
  4. 4. a library director’s thoughts…this way…… 16th April 2013
  5. 5. agendato find a good way forward we need to look atand learn from:the contextthe wider technology context and its influence on librarysystems kenchadconsultingthe competitionwhat is the competition doing?customers/userswhat do they need?
  6. 6. agendaI’ll also look at:the next generation of library systems kenchadconsultingsome resources to inform and help
  7. 7. part 1. context:the bigger picture kenchadconsulting
  8. 8. first…. globaltechnology trends kenchadconsulting
  9. 9. first…. global technology trends
  10. 10. Mobile Device Battles Mobile Applications and HTML5 Personal Cloud Enterprise App Stores The Internet of Things Hybrid IT and Cloud Computing Strategic Big Data Actionable Analytics In Memory Computing Integrated Ecosystems
  11. 11. Device BattlesBy 2013 mobile phones will overtake PCs as the mostcommon Web access device worldwideThe implications for IT is that the era of PC dominance withWindows as the single platform will be replaced with a post-PC era where Windows is just one of a variety ofenvironments IT will need to supportso you’ll want your library system to work (well!)on a tablet/mobile device
  12. 12. The Cloud in 2012, we will see the beginning of the dawn of infrastructure irrelevance as the unstoppable forces of consumerization shift enterprise spending priority away from the purely mechanical pieces of the data center into areas that help address the surging demand from a new, savvy and kenchadconsulting empowered user base Christian Reilly @reillyusa Manager of Global Systems Engineering, Bechtel‘the future of cloud computing: industry predictions for 2012’. By Jeremy Geelan.Cloud Computing Journal. 10 November 2011
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  14. 14. CloudThe personal cloud will gradually replace the PC as the location whereindividuals keep their personal content, access their services and personalpreferences and center their digital lives. It will be the glue that connects theweb of devices they choose to use during different aspects of their daily lives.Users will see it as a portable, always-available place where they go for all their kenchadconsultingdigital needs. In this world no one platform, form factor, technology or vendorwill dominate and managed diversity and mobile device management will be animperative. The personal cloud shifts the focus from the client device to cloud-based services delivered across will your library systems feed into the student’s ‘personalcloud’
  15. 15. personal Cloud-a student’s view‘At the heart of this connectivity is cloud storage’.‘Using an app like dropbox, allows you to connect tothe ‘cloud’, where you can upload, download and syncyour files across all of your devices’. kenchadconsulting‘It has so many benefits I couldn’t list them all, it isalso a very powerful tool for sharing information withcolleagues’Joshua Harding a second year medical student at Warwick Medical speaking at UKSG conference 2013
  16. 16. Big DataBig Data is moving from a focus on individual projects to an influence onenterprises’ strategic information architecture. Dealing with data volume, variety,velocity and complexity is forcing changes to many traditional approaches. Thisrealization is leading organizations to abandon the concept of a singleenterprise data warehouse containing all information needed for decisions.Instead they are moving towards multiple systems, including content kenchadconsultingmanagement, data warehouses, data marts and specialized file systems tiedtogether with data services and metadata, which will become the "logical"enterprise data warehouse.Where will all the data from your library systemsgo?
  17. 17. ‘companies begin to understand that collecting and using massive amounts of data isn’t so hard any more. The cloud makes processing all this information possible without having to build the infrastructure permanently in your data center. And it’s pretty useful in making smart business choices’. kenchadconsulting Jay Fry @jayfry3 Vice President, Marketing at Stealthy Cloud/Mobility Start-up‘the future of cloud computing: industry predictions for 2012’. By Jeremy Geelan.Cloud Computing Journal. 10 November 2011
  18. 18. ‘Summon 2.0 We’ve ......analyzed volumes of dataincluding search logs of millions of users performinghundreds of millions of searches across the Summonunified index.’
  19. 19. ‘creates new insights by exposing usage patterns, associations between topics, authors and articles.’ ‘the bX suite of services is based on data mining and structured analysis of kenchadconsulting usage data obtained from hundreds of research institutions worldwide’other users liked Hot in your subject Popularity Reports - most popular articles
  20. 20. AnalyticsAnalytics is increasingly delivered to users at the point of action and in context.With the improvement of performance and costs, IT leaders can afford toperform analytics and simulation for every action taken in the business. Themobile client linked to cloud-based analytic engines and big data repositoriespotentially enables use of optimization and simulation everywhere and everytime. This new step provides simulation, prediction, optimization and otheranalytics, to empower even more decision flexibility at the time and place ofevery business process action. will your new library systems empower your decisionmaking?
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  23. 23. EcosystemsThe market is undergoing a shift to more integrated systems and ecosystemsand away from loosely coupled heterogeneous approaches. Driving this trend isthe user desire for lower cost, simplicity, and more assured security. Driving thetrend for vendors the ability to have more control of the solution stack andobtain greater margin in the sale as well as offer a complete solution stack in acontrolled environment, but without the need to provide any actual hardware. Inthe mobile world, vendors including Apple, Google and Microsoft drive varyingdegrees of control across and end-to-end ecosystem extending the clientthrough the apps.who is in control of your library technology ‘ecosystem’?
  24. 24. next…. HE trendskenchadconsulting
  25. 25. NMC Horizon Project Preview 2013 Higher Education Edition
  26. 26. the abundance of resources and relationships madeeasily accessible via the Internet is increasinglychallenging us to revisit our roles as educators.Institutions must consider the unique value that each adds to aworld in which information is everywhere. In such a world, sense-making and the ability to assess the credibility of information do your library systems enable ‘sense making?’
  27. 27. the ‘knowledge graph’ ‘things not strings’‘With the Knowledge Graph, Google has taken a differentstep towards the future of search: providinganswers, not links .’
  28. 28. Both formal and informal learning experiences are becoming increasinglyimportant as college graduates continue to face a highly competitiveworkforce. Informal learning --learning that is self-directed and aligns with the student’sown personal learning goals. Online or other modern environments are trying to leverageboth formal and informal learning experiences by giving students more traditionalassignments, such as textbook readings and paper writing, in addition to allowing for moreopen-ended, unstructured time where they are encouraged to experiment, play, and exploretopics based on their own motivations. This type of learning will become increasinglyimportant in learning environments of all do your systems encourage experiment, play and exploration oftopics?
  29. 29. Education paradigms are shifting to include online learning, hybridlearning, and collaborative models. Budget cuts have forced institutionsto re-evaluate their education strategies and find alternatives to the exclusiveface-to-face learning models. ..Institutions that embrace face-to-face/onlinehybrid learning models have the potential to leverage the online skills learnershave already developed independent of academia. We are beginning to seedevelopments in online learning that offer different affordances than physicalcampuses, including opportunities for increased collaboration while equippingstudents with stronger digital do your library systems enable digital skills and collaboration?
  30. 30. Massively open online courses are proliferating. MOOCs have capturedthe imagination of senior administrators and trustees like few other educationalinnovations have....As the ideas evolve, MOOCs are increasingly seen as a veryintriguing alternative to credit-based instruction. The prospect of a single courseachieving enrollments in the tens of thousands is bringing seriousconversations ....where do MOOCs fit in with your plans for library systems?
  31. 31. The broader significance of MOOCs is that they are part of atrend towards the unbundling of higher education. ...universities will come under pressure to move to somethingmore like a “buffet” arrangement, under which they willaccept credits from each other—and from students who takecourses at home or even at high school, spending much lesstime on campus. StraighterLine, a start-up based in kenchadconsultingBaltimore, is already selling courses that gain studentscredits for a few hundred dollars.[Higher education] Not what it used to be. American universities represent declining value formoney to their students. Economist 1st Dec 2012
  32. 32. ‘where is the library? .... libraries are engaging in issues aroundcopyright and IP, and are actively looking to see how to kenchadconsultingappropriately embed library services and research skills intothese new and evolving environments. Encouragingly, somelibraries are part of the core teams being formed on campuswhich are planning and executing on MOOCs — thesepartnerships are vital, especially if MOOCs are seen asimportant to the campus. To be blunt, if it’s politicallyimportant, libraries need to be there.’MOOCs and Libraries: Introduction. by Merrilee. [OCLC Research blog].9th April 2013.
  33. 33. ‘If my universitys student FTE went from 4,000 to104,000 because of a few MOOCs, the impact onour database/content licensing fees would not onlybreak the librarys budget, but the entire universitys,as databases that currently cost us in the tens ofthousands of dollars per year would jump into themillions - I am not exaggerating. kenchadconsultingAnd I havent even touched the technical issue of how all thosefree students are supposed to be recognized by our proxyservers to provide off campus access.’Comment on For Libraries, MOOCs Bring Uncertainty and Opportunity. By JenniferHoward. The Chronicle of Higher Education. 25 March 2013,
  34. 34. Open is a key trend in future education and publication,specifically in terms of open content, open educationalresources, massively open online courses, and open access. As kenchadconsulting“open” continues its diffusion as a buzzword in education, it is increasinglyimportant to understand the definition. Often mistakenly equated only with“free,” open education advocates are working towards a common vision thatdefines “open” as free, attributable, and without any barriers.where do open source, open access, open content and open datafit?
  35. 35. It recommended a clear policy direction in the UK towards support for ‘Gold’ open access publishing, where publishers receive their revenues from authors rather than readers, The Government response to the report accepts all the report’s recommendations The Government also announced in its Open Data White Paper that it is establishing a Research Transparency Sector Board to consider how to develop policy on access to research data.
  36. 36. Research Councils UK also announced on 16 July a new open access policy to come into effect for all research articles submitted for funding from 1 April 2013 that arise from Research Council funding. Universities and other institutions will be expected to set-up and manage their own publication funds. The Higher Education Funding Councils have announced that they are developing proposals for implementing a requirement that research outputs submitted to a REF or similar exercise after 2014 shall be as widely accessible as may be reasonably achievable at the time; The EU Commission has also announced new policies both for open access to publications and for access to data arising from research funded under Horizon 2020, the successor to Framework Programme 7 which will come into effect in 2014
  37. 37. open source library systems The idea of open source resonates with most libraries, but practical concerns trump philosophical kenchadconsulting preference. With open source now considered a routine option, these systems will prosper only to the extent that they are well supported and deliver on efficiency and innovation.‘Automation Marketplace 2013: The Rush to Innovate. By Marshall Breeding. Digital Shift (Library Journal) 2 April 2013.
  38. 38. Social media is changing the way people interact, present ideasand information, and judge the quality of content andcontributions. Educators, students, alumni, and even the general publicroutinely use social media to share news about scientific and other kenchadconsultingdevelopments. Likewise, scientists and researchers use social media to keeptheir communities informed of new developments. The fact that all of thesevarious groups are using social media speaks to its effectiveness in engagingpeople. The impact of these changes in scholarly communication and on thecredibility of information remains to be seen, but it is clear that social mediahas found significant traction in almost every education sectorhow social media savvy is will your library systems be?
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  40. 40. There is an increasing interest in using data for personalizingthe learning experience and for performance measures. Aslearners participate in online activities, they leave a vast trace of data thatcan be mined for a range of purposes. In some instances, the data is used kenchadconsultingfor intervention, enrichment, or extension of the learning experience. Thiscan be made available to instructors and learners as dashboards so thatstudent progress can be monitored. In other cases, the data is madeavailable to appropriate audiences for measuring students’ academicperformance. As this field matures, the hope is that this information will beused to continually improve learning outcomeshow do your systems contribute to learning outcomes?
  41. 41. learning outcomesThe original Library Impact Data Project (LIDP) found a statistically significantrelationship across a number of universities between library activitydata (specifically the number of items borrowed and logins to e-resources in the library) and student attainment.Phase II of LIDP seeks to deepen our understanding of this relationship byinvestigating additional data such as gender, age, ethnicity, declared disability,retention, VLE and reading list use and engagement with in-house projects. Thisdata will be used to identify predictors for student outcomes, with a particular focuson engagement with library services, in order to understand better how libraryactivity relates to student attainment, including causal relationships
  42. 42. ‘seven predictions for our technology enabled universities’ Sarah Porter, Head of Innovation at JISC 5. the digital environment will provide more opportunities for institutions to provide an enhanced and customised student experience - Intelligent, data- kenchadconsulting driven systems will work with the student to support them, to analyse their learning behaviour, to propose resources that may help with areas of weakness or further develop areas of interest. ‘Seven predictions for our technology enabled universities’. By Sarah Porter. JISC Inform Issue 33 [Future technologies]. 2012
  43. 43. universities are clinging to a medieval conceptof education in an age of mass enrolment. In arecent book, “Reinventing Higher Education”,Ben Wildavsky and his colleagues at theKauffman Foundation, which focuses onentrepreneurship, add that there has been kenchadconsultinga failure to innovate.[Higher education] Not what it used to be. American universities represent declining value formoney to their students. Economist 1st Dec 2012
  44. 44. ‘Weve only ourselves to blame for wanting &demanding standalone monolithic systems inlibraries.Thanks to these monolithic systems, its difficultto move staff around the library as everyonehas specialist skills.The current situation is clearly unsustainable.’selected #mmit2012 tweets from Marshall Breeding’s “Paradigm Shift”keynote (Thanks to Dave Pattern: UKSG presentation April 2013)
  45. 45. (some of) the competition(and remember your competitors don’t have to do all you do and can also be partners) kenchadconsulting
  46. 46. .....organize the worlds information and make it universally accessible and useful kenchadconsulting‘We’re good now at cataloguing and indexing stuff.’Eric Schmidt, Google CEO‘Inside Google. The Man with all the answers’. By David Rowan. Wired [UK edition] August 2009
  47. 47. “I find Google a lot easier…so many journals come up and when you look at the first ten and they just don’t make any sense. I, kind of, give up.” (USU7, Female Age 19) kenchadconsultingWhite, D., & Connaway, L. S. (2011). Visitors and residents: What motivates engagement with thedigital information environment. Funded by JISC, OCLC, and Oxford University. slide courtesy of Lynn Silipigni Connaway, Ph. D from her UKSG 2013 conference presentation
  48. 48. ‘CourseSmart is a venture supportedby the leading publishers in NorthAmerican higher education. Founded in2007, CourseSmart provides eTextbooksand digital learning tools to millions ofstudent and faculty users.’Partners• Pearson• Cengage Learning• McGraw–Hill Education• Macmillan• John Wiley & Sons
  49. 49.‘CourseSmart is the worlds largest provider of digital coursematerials.CourseSmarts comprehensive selection gives students, faculty,partners, and institutions a new way to find and access eTextbooksand digital course material in one place. CourseSmart customersenjoy anytime, anywhere access to important course materials at theclick of a mouse from any web browser and on many popular tabletsand mobile devices. CourseSmarts read offline feature also letscustomers read eTextbooks from their computer or iPad when aninternet connection is not available.
  50. 50. new approaches to textbooks ‘Starting on Feb. 12, the company made excerpts of books searchable on Google. When someone searches for treatments for asthma, a chapter from Pharmacotherapy: A Pathophysiologic Approach could come up. Readers have five clicks of interactive features within a chapter before they have to purchase the chapter or the book. “Publishers will have direct access to consumers, they’ll kenchadconsulting have access to data about how their content is performing, and they’ll be able to monetize through the world’s largest storefront, which we think is Google,’’ says MacInnis, A GoogleInkling Builds a Better (and Pricier) E-Book By spokesman says: “Our goal with search is toDanielle Kucera 12 February 2013 make information accessible to people and help them get the answers they’re looking for. It’s always a good thing when there’s more information out there.”
  51. 51. Inkling-a student’s view‘the future of the textbook’ * Intuitive navigation * Interactive, movies, animations, music, podcasts, slideshows, interactive images, 3D models * Search through the entire book kenchadconsulting * Highlight text, make notes & share them * Purchase per chapter * Free content updatesJoshua Harding a second year medical student at Warwick Medical speaking at UKSG conference 2013
  52. 52. ‘I bought the first iPad and quicklyrealised it was the solution to myproblems, I recognised its potentialto revolutionise how students kenchadconsultingaccess information and I adopted itearly.’‘I am now a completely paperlessstudent. Everything I need tostudy medicine is in my hand’Joshua Harding a second year medical studentat Warwick Medical speaking at UKSGconference 2013
  53. 53. customerskenchadconsulting
  54. 54. student frustrations‘I have to rely solely on private consumption of information, IF I wish toremain paperless, and not settle for lesser resources. Meaning I have topay for it all myself.I can get free access to all the popular texts in paper form from mylibrary--So why not digital? kenchadconsulting• I have to buy ebooks from multiple sources and then use multipleplatforms to access the content• The quality of these platforms can vary tremendously• Not to mention the mere act of having to use numerous different apps toread different publishers books is a real pain ‘Joshua Harding a second year medical student at Warwick Medical speaking at UKSG conference 2013
  55. 55. challenge & opportunity ‘The way I look at it is, the challenge for me as a student is to learn the information, the challenge for yourselves is to improve the pathway by which this information is delivered to me. ’ I feel Improvements in digital literacy would help librarians to engage more with their student populations and provide them with advice and improve awareness. kenchadconsulting Student advisors would be a potential idea where they could advise on workflows that can be used by the student population Publishers could also help here by offering free (offline) ebooks with paper copies sold in shopsJoshua Harding a second year medical student at WarwickMedical speaking at UKSG conference 2013
  56. 56. so..... users dont want a discoveryservice, a library services platform anebook platform or a MOOC, (or even a journal article or a book) they want.......................?? kenchadconsulting(what does research into user behaviour say....)
  57. 57. Ill tell you what I want, what I really, really want If you want my future, forget my past If you wanna get with me, better make it fast. Now dont go wasting my precious time. Get your act together, we could be just fine Ill tell you what I want, what I really, really want. So tell me what you want, what you really, really want I wanna, I wanna, I wanna, I wanna, I wanna reallythe spice girls Really, really, wanna zigazang ha
  58. 58. here’s what one Warwick medical school student wants..... ‘Search across all my content & resources Seamlessly switch between note taking, resource apps & textbooks’ ↑ Efficacy ↓ Time taken ↓ Stress ↑ SatisfactionJoshua Harding a second year medical student at Warwick Medical speaking at UKSG conference2013 MBChB - Medicine
  59. 59. “people don’t want quarter-inchdrills, they want quarter-inch holes.” Theodore Levitt of the Harvard Business School. kenchadconsulting(this also illustrates how there will be hierarchy of jobs.. E.g. holes for shelves, shelves for books, books for knowledge, knowledge to increase reputation.... etc..)
  60. 60. people hire (with money, time effort) products and services toaccomplish a task, achieve a goal or solve a problem. kenchadconsulting these are the “jobs-to-be-done.”
  61. 61. “Although we would like to believethat all undergraduate students arerigorous seekers of knowledge, the job that many ...are trying to get to pass their courseswithout having to read the textbook kenchadconsulting at all”The innovators solution. By Clayton M Christensen . Harvard Business School Press. 2003
  62. 62. Almost a third of students these days do not take anycourses that involve more than 40 pages of readingover an entire term. Moreover, students are spendingmeasurably less time studying and more on recreation.[Higher education] Not what it used to be. American universities represent declining value formoney to their students. Economist 1st Dec 2012 kenchadconsultingstates/21567373-american-universities-represent-declining-value-money-their-students-not-what-itso not all students are like Josh from Warwick. Onesize solutions won’t fit all
  63. 63. ‘companies have spent a lot ofmoney helping students to do more easily something that they have been trying not to do’The innovators solution. By Clayton M Christensen . Harvard Business kenchadconsulting School Press. 2003 and libraries too.????
  64. 64. and this approach to needs isn’t just about ‘customers’-students academic staff, researchers:what ‘jobs’ do you (and your librarian colleagues) need to get done?
  65. 65. analyse what people are really trying to do: the ‘jobs-to-be-done’ (JTBD) methodology defining the elements:- (1) what is the problem that needs to be solved? (2) who needs to solve the problem kenchadconsulting (3) what is the particular circumstance of the problem (i.e. I’m on the train with a smart phone)?
  66. 66. jobs-to-be-done approachpinpointing the opportunity...what is the fundamental problem?what objectives are used to evaluate the solution? kenchadconsultingwhat barriers limit the solution?what solutions do customers consider?what opportunities exist for (innovative) solutions?
  67. 67. jobs-to-be-done (JTBD) approachanalysing the ‘job’ with customerswhat is the problem you are facing..and why do you care?what is the process you currently use to solve that problem?what alternatives do you consider when going through this process kenchadconsultingwhy do you select the option you select?what do you like about the current option?what don’t you like about it ?what frustrates you when trying to solve this problem ?
  68. 68. prioritising the jobs‘importance, frequency frustration
  69. 69. analysing (potential) solutions what are the solutions capabilities? what barriers does it overcome? what objectives can it address? in what circumstances will it be effective?for what jobs is the solution applicable? who would hire this solution?
  70. 70. solutions?kenchadconsulting
  71. 71. it’s a tough challenge: (Lorcan Dempsey) ‘..on the management side libraries have to pull together a variety of systems and services whose legacy business and technical boundaries may no longer map very well onto user requirements. kenchadconsulting‘Untangling the library systems environment’. By Lorcan Dempsey. Lorcan Dempseys Weblog 25 Oct 2009.
  72. 72. it’s a tough challenge: (Lorcan Dempsey) ...they [libraries] have to project their resources into a variety of user environments and workflows over and above whatever integrated local library website environment they create.’ kenchadconsulting‘Untangling the library systems environment’. By Lorcan Dempsey. Lorcan Dempseys Weblog 25 Oct 2009.
  73. 73. it’s a tough challenge: (Marshall Breeding)“These systems aren’t as integrated or comprehensiveanymore as it takes maybe eight or nine or tendifferent applications … to do the things that librariesdo.”“With the increasing dominance of electronic content and digitalcollections in academic libraries, the capabilities lacking in the current kenchadconsultingslate of automation systems has increasingly become an obstacle toprogress. A new generation of digitalservices platforms for libraries isemerging, designed to provide a more comprehensiveapproach to the management and access to all formats of librarymaterials: print, electronic and digital”.‘Current and future trends in information technologies for information units’. By Breeding, Marshall. El profesionalde la información, 2011, v. 21, n. 1, pp. 9-15.
  74. 74. ‘next generation’ systems HELibTech defines the characteristic of the new generation of library systems as follows:( Search and discovery (Discovery services) for end users isde-coupled from back-end resource management although someLibrary Service Platforms may only work with a singe discovery service(e.g. Alma will only work with Primo)The management of print and electronic (digital) resources isintegrated (or unified’) kenchadconsultingThe library system elements interoperate easily with other systems.This is facilitated by a (web-based) Service Oriented Architecture (SOA)model to allow easier, lower cost integration with admin systems such asstudent registry and finance. This can be viewed as a move from a librarysystem to what has been called a library services platform approachwhere various components and sub systems are loosely coupled’ (SOA)to provide an overall solutionRelated to the above is more attention to improved workflow s leadingto saving in staff effort and consequently lower cost of ownershi p
  75. 75. ‘next generation’ systems HELibTech defines the characteristic of the new generation of library systems as follows: Systems are typically cloud based . This is a move away from moreconventional hosting to a system that is, in effect, a single entity that isshared by many separate and distinct libraries. Such multi-tenantsystems offer economies of scale and the opportunity to better share data(bibliographic, data on suppliers, licences etc) across the libraries kenchadconsultingRelated to the above is a move from management information toanalytics or business intelligence. This is characterised by notsimply providing statistics on transactions recorded by a single librarysystem (number of loans, items catalogued, orders placed etc), to anapproach where all activity (including clickstreams) is potentially recordedand might be analysed to deliver new business insights. A cloudenvironment offers opportunities to collect and analyse data and detecttrends across, what is in effect, a global network of systems
  76. 76. a new generation of solutions:‘sometimes you just have to startover’‘Systems that follow this approach include WorldShare Management Services byOCLC, Alma by Ex Libris, and Intota by Serials Solutions. The shared view ofthese organizations incorporates a line of thinking that says the amount ofchange we’ve seen, both in computer technology and in librarymanagement/operations, is so substantial that the best way toaccommodate the change is to start with a fresh design that can takeadvantage of all of these changes.The negative aspect of this approach is that some functionality may belacking in early releases of the product. Whether this approach is for youreally depends on your library’s needs and where the development organizationis focusing first.’‘The Future of Library Systems: Library Services Platforms’. By Carl Grant. NISO. Information Standards Quarterly. Fall2012. Vol 24 Issue 4 ISSN 1041-0031
  77. 77. ....a new generation of solutions:‘sometimes you just have to startover’so if this is true of the vendors is italso true of libraries ? Can you ‘startover’?
  78. 78. who makes these solutions-the ‘next gen’ library services platforms? kenchadconsulting
  79. 79. do you recognise these?who owns your library system vendor? kenchadconsulting and why do they think library systems is a good business to be in?
  80. 80. Ex Libris AlmaThe Next-Generation Library Services Framework Innovative Sierra Services Platform Local or Cloud-based Deployment
  81. 81. ....and will one of these ‘next gen’ systems help students, academic staff, researchersand library staff get their jobs kenchadconsulting done?
  82. 82. remember this…? what are the solutions capabilities? what barriers does it overcome? what objectives can it address? in what circumstances will it be effective?for what jobs is the solution applicable? who would hire this solution?
  83. 83. do we need to look beyond theLMS/ILS, beyond the library servicesplatforms and look at a wider library systems ecosystem? kenchadconsulting
  84. 84. its complicated!a real life academic library example. Not even a library services platform does all this….. kenchadconsulting
  85. 85. you can’t get an ‘ecosystem’ off the shelf ......there is no easy answer..... kenchadconsulting
  86. 86. finally...some resources to help kenchadconsulting
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  92. 92. library systems: a changing market M25 Consortium April 2013 kenchadconsultingKen ChadKen Chad Consulting LtdTwitter @kenchadken@kenchadconsulting.comTe: +44 (0)7788 727