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Key Trends and Opportunities in Business Mobility and Enterprise Communications
1 Key Trends in 2011 Rise of Handheld Computers BYOD “Bring Your Own Device” The Consumerization of Enterprise IT Key Challenges for IT Meeting User Expectations Increased Support and Maintenance Costs New Security and Compliance Risks The Options for IT Factors to Consider Approaches To Consumerization Enterprise Mobilization Strategy Conclusions and Final Remarks 2 3 4 Agenda
Three Key Trends In 2011 1 Smartphones and tablets are the new PC Consumers are adopting smartphones faster than just about any other tech product in history. 2 Bring Your Own Device is changing how we work Employees now expect to be able to use the smartphones and tablets they bought for personal use. 3 Consumer Technology is influencing the enterprise Innovations in information and communication technology have shifted to the consumer, while corporate IT remains trapped behind firewalls and other data security restrictions.
75% 61% 95% US corporations where employees use tablets for work purposes. Strategy Analytics via PCWorld April 2011 Information Workers Using Self-purchased Technology For Work IDC survey of IT Consumerization Trends March 2011 Enterprises with 'Bring Your Own Device' policies Aberdeen data via ZDNet March 2011
“ Employers don’t know how many or what consumer technologies are in use. Workers report using consumer devices attwice the rateemployers reported. Survey of IT Consumerization Trends IDC, March 2011
Key Challenges For IT 1 Shift to a more consumer-oriented IT focus IT needs to bridge the growing gap between employee and IT interests. 2 Consumerization can increase IT costs dramatically. An increased number and diversity of devices can increase support and maintenance costs; development of “consumer-oriented” services and applications can be costly. 3 New security and compliance risks Opening the corporate IT environment to personal devices increases security risks and the potential for data leakage and malicious attacks.
“ IT needs to balance meeting the demands of business and introduction of new technologies while maintaining service levels in an increasingly complex environment with endless combinations of platforms,systems and applications, security threats and new deploymentalternatives.
Factors To Consider Security Requirements Does the company work with sensitive data? Is the company risk-averse? Industry compliance and regulation Mobility Desktop Computer VS Mobile Devices Can mobile applications help the company ’s employees, customers, and value and supply chain partners? What functionalities does each user group need mobilized? What device types, capabilities and hardware need to be enabled? Company Culture Tech-savy VS Tech-challenged Flexible working culture that allows home office work
Approaches To Consumerization Companyowned High BYOD Consumerization Security Risks High Low Adapted from Friendly Takeover: The Consumerization of Corporate IT, Booz & Company (2010)
“ The PCCLM market continues to mature; however, most of the vendors decreased in Completeness of Vision, because they are behind the market in meeting several emerging requirements, including non-Windows device management, desktop virtualization management and software as a service. Magic Quadrant for PC Configuration Life Cycle Management Tools Gartner, January 2011
Enterprise Mobility Initiatives Support more smartphones, tablets, and other devices Deploymobile applications Establishmobility policies Securedata from criminals, malware and other threats Offerthe sort of technology experience users have come to expect from consumer technologies
“ CIOs must get ahead of the curve by coming to terms with what is valuable about consumerization. Handled properly, it can increase productivity and even lower IT costs. Friendly Takeover: The Consumerization of Corporate IT Booz & Company, 2010
Thank You Raul Castanon-Martinez http://www.linkedin.com/in/rcastanon http://newchannelbuzz.com/ http://twitter.com/newchannelbuzz
“ Companies that make the shift to consumer-oriented IT will see real benefits in the form of lower costs and happier, more productive employees. Companies that don’tface a future in which employees will do it stealthily, leading to technological chaos and security issues. Friendly Takeover: The Consumerization of Corporate IT Booz & Company, 2010