Professional Etiquette At The Workplace


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Professional Etiquette At The Workplace

  1. 1. Professional Etiquette A Presentation by Rajiv Bajaj
  2. 2. What is Etiquette? <ul><li>Webster’s II New College Dictionary: The forms and practices prescribed by social convention or by authority </li></ul><ul><li>Oxford Reference Dictionary: The code of polite behaviour in a society </li></ul><ul><li>“ The conduct or procedure required by good breeding or prescribed by authority to be observed in social or official life.” - Merriam Webster Dictionary </li></ul>
  3. 3. <ul><li>Also means behaving in an acceptable manner and being considerate of others… </li></ul><ul><li>When asked, “Is there a single word which can be a guide to conduct throughout one’s life ?”, Confucius said, “It is perhaps the word ‘shu’ - Do not impose on others what you yourself do not desire .” </li></ul><ul><li>Be considerate </li></ul>
  4. 4. Etiquettes & Manners are your Soft Skills… <ul><li>Your Hard or Technical skills can get you a job… </li></ul><ul><li>But what keeps you climbing the ladder of success are your Soft Skills & Etiquettes.. </li></ul>
  5. 5. <ul><li>People often speak of good manners as an accomplishment . One should speak of them as a duty </li></ul><ul><li>But what are good manners? </li></ul><ul><li>Such manners that society recognizes as being agreeable & acceptable to men… </li></ul><ul><li>… Manners that replace rudeness, crudeness and coarseness with gentle behaviour and finesse </li></ul>
  6. 6. <ul><li>Every individual should observe the laws of politeness </li></ul><ul><li>It is the expression of good-will and kindness </li></ul><ul><li>It promotes both – beauty & gentleness in the person who possesses it; and happiness in those who are about him </li></ul><ul><li>It is a duty , and should be a part of every formal training </li></ul>
  7. 7. Business & Workplace Etiquette <ul><li>“ Treat People as if they were what they ought to be and you help them to become what they are capable of being ” </li></ul>
  8. 8. Business & Workplace Etiquettes -
  9. 9. Showing Respect <ul><li>We all want respect , no matter what age we are, no matter what position we hold or what job function we do </li></ul><ul><li>The key is to know that each person , no matter how long they've worked or how adept their skill-set, deserves respect , because we are all human beings </li></ul>
  10. 10. Some Rules… <ul><li>Address people by their formal name when meeting them for the first time , unless introduced to them only by their first name </li></ul><ul><li>Address everyone formally until they ask you to use their first name </li></ul><ul><li>Do this with everyone you meet, it's a sign of respect </li></ul>
  11. 11. <ul><li>Introduce everyone , no matter who they are </li></ul><ul><li>To break barriers between different age-groups, genders and nationalities, make people feel valued </li></ul><ul><li>The best way to do this is to introduce people to others whenever the opportunity presents itself </li></ul><ul><li>Introducing others shows you’re etiquette savvy and helps you make important allies too </li></ul>
  12. 12. <ul><li>Be the first to extend your hand for a handshake, and look the person in the eye </li></ul><ul><li>This small act of courtesy goes a long way in making sure all people work well together </li></ul>
  13. 13. <ul><li>Give a good handshake that conveys the message, &quot;Welcome! I'm open to engage in conversation with you!&quot; </li></ul><ul><li>Limp handshake ? Work on improving it ,as instead of showing your warmth, confidence and charm it exposes your lack of it ! </li></ul>
  14. 14. <ul><li>Say &quot; Please &quot; and &quot; Thank you &quot;! </li></ul><ul><li>This little courtesy is vital to show respect </li></ul><ul><li>It makes people understand you appreciate what they can do or have done for you </li></ul><ul><li>Forgetting a basic courtesy such as a &quot;please&quot; or &quot;thank you&quot; shows lack of appreciation and concern for others which is disrespectful and degrading </li></ul>
  15. 15. <ul><li>Never interrupt someone </li></ul><ul><li>In casual work environments, people can easily forget basic courtesy, and interruption can sometimes becomes a real problem </li></ul><ul><li>Remember that it’s always rude to interrupt , especially when someone is making an important point or addressing a group </li></ul>
  16. 16. <ul><li>Walking unannounced or uninvited into someone’s office is another form of interruption , and it makes a bad impression </li></ul><ul><li>You may not need to make an appointment to see your boss or a colleague, but you should always make sure the person is not busy when you want to talk </li></ul>
  17. 17. <ul><li>Remember… </li></ul><ul><li>Start with consideration and respect </li></ul><ul><li>No matter whom you come in contact with, that person deserves being treated with respect and dignity </li></ul><ul><li>Even if you dislike someone for his or her behavior, you’ll come out on top if you maintain a respectful manner </li></ul>
  18. 18. <ul><li>&quot; A true professional treats others with respect, and expects the same from them .&quot; </li></ul><ul><li>This doesn't mean you have to let people step on you , but it does mean showing concern for their feelings, respecting their opinions, and being honest with them </li></ul><ul><li>If you think someone else is mistreating you, deal with it and tell them you won't tolerate disrespect.&quot; </li></ul>
  19. 19. Kindness <ul><li>Anyone who thinks that kindness isn't a necessity in today's work environment isn't thinking </li></ul><ul><li>Kindness is one of the most important skills in dealing with people of all ages </li></ul><ul><li>Every living thing responds to kindness. Use this skill for good results in handling people </li></ul><ul><li>Help others whenever you possibly can </li></ul>
  20. 20. <ul><li>Help your juniors and subordinates… Don’t bully them or allow your peers to do so </li></ul>
  21. 21. Refrain from Gossip <ul><li>Keep gossip or hurtful information to yourself </li></ul><ul><li>Do not spread rumors or encourage them </li></ul><ul><li>Gossiping is against the principles of kindness </li></ul><ul><li>Would you like someone to gossip about you? </li></ul>
  22. 22. Respect everyone’s privacy… <ul><li>Do not eavesdrop on anyone. It is a RUDE thing to do ! </li></ul><ul><li>Give each individual the space he or she is due, as you would expect to be given your own space and privacy </li></ul><ul><li>Respect their individuality and privacy </li></ul>
  23. 23. Do not encourage or indulge in politics at workplace …
  24. 24. Refrain from Politics ! <ul><li>Indulging in Office Politics is against the accepted norms of Etiquettes… </li></ul><ul><li>Refrain from getting involved in such politics </li></ul>
  25. 26. Integrity <ul><li>Maintain your integrity at all times </li></ul><ul><li>When you make a promise or give your word, you need to follow through on it </li></ul><ul><li>If you are unable to keep the promise or fulfill the commitment, you must be prepared to make amends and set things right </li></ul>
  26. 27. <ul><li>Remember… </li></ul><ul><li>Trust is fragile ... </li></ul><ul><li>Very easily broken and very difficult to regain </li></ul><ul><li>Only People with integrity are the people we can trust ! </li></ul>
  27. 28. Mind Your Language ! <ul><li>Language counts </li></ul><ul><li>Your point won’t come across any better if you use rude, derogatory, or obscene language , no matter whom you’re addressing </li></ul><ul><li>Talk like a professional and you’ll be seen and treated as one </li></ul>
  28. 29. Choose Your Company Carefully… <ul><li>Be careful which “crowd” you associate with </li></ul><ul><li>It may be more fun to hang out with the group that talks loudly, cracks jokes, and ridicules coworkers, but doing so could leave a bad impression with the boss & others </li></ul>
  29. 30. <ul><li>It’s nice to fit in, especially when you have to spend so much time with the same people... </li></ul><ul><li>But the office isn’t a place where you hang out with friends and get boisterous. It’s a place to get work done !! </li></ul>
  30. 31. Keep your productivity high… You are paid to work, so work ! No goofing in office hours !
  31. 32. Practice
  32. 33. Leave gender out of the equation <ul><li>Coworkers are peers, regardless of gender </li></ul><ul><li>Be sensitive towards female colleagues </li></ul><ul><li>Of course, dirty jokes, off-color remarks, and discussion of certain private matters are an absolute no-no . Period. </li></ul>
  34. 35. <ul><li>Sexual harassment has no place at work, or for that matter, in civilised society </li></ul><ul><li>Do not allow or tolerate such behaviour </li></ul><ul><li>If you observe such behaviour, speak out against it </li></ul><ul><li>Remember, it is also a punishable offence ! </li></ul>
  35. 36. Gender Discrimination <ul><li>Do not discriminate against female colleagues. Allow them equal opportunities </li></ul><ul><li>Be aware that what men can do, women can also do , and maybe even do it better ! </li></ul><ul><li>Respect them as equals and acknowledge their contribution </li></ul>
  36. 37. Office Equipment <ul><li>It’s there to make your work easier… Use it judiciously </li></ul><ul><li>Handle all office equipment carefully </li></ul><ul><li>Care for it as you would for anything that you owned </li></ul><ul><li>Remember, misuse of office equipment leads to breakdowns, affecting your productivity </li></ul>
  37. 38. <ul><li>Misuse of equipment also includes using it for your personal work </li></ul><ul><li>Office Telephones, Computers, Photocopiers, Transport & Stationery items etc are meant for Official use only </li></ul><ul><li>Avoid using them for your personal work </li></ul><ul><li>Respect the trust that your employer has placed in you… do not violate it </li></ul>
  38. 39. Always keep these basics in mind… <ul><li>Understand that nobody is born with these etiquettes. One has to study & learn them </li></ul><ul><li>They can also be learnt by observing others and imbibed… by the process of Vicarious Learning </li></ul><ul><li>But neither are these difficult to learn or put into practice </li></ul>
  39. 41. And… … YOUR decision !
  40. 42. <ul><li>All it takes is the right Attitude ! </li></ul><ul><li>Do you have it in you ? </li></ul>
  41. 43. Thank You ! Questions ?