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Professional Etiquette At The Workplace
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Professional Etiquette At The Workplace


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  • 1. Professional Etiquette A Presentation by Rajiv Bajaj
  • 2. What is Etiquette?
    • Webster’s II New College Dictionary: The forms and practices prescribed by social convention or by authority
    • Oxford Reference Dictionary: The code of polite behaviour in a society
    • “ The conduct or procedure required by good breeding or prescribed by authority to be observed in social or official life.” - Merriam Webster Dictionary
  • 3.
    • Also means behaving in an acceptable manner and being considerate of others…
    • When asked, “Is there a single word which can be a guide to conduct throughout one’s life ?”, Confucius said, “It is perhaps the word ‘shu’ - Do not impose on others what you yourself do not desire .”
    • Be considerate
  • 4. Etiquettes & Manners are your Soft Skills…
    • Your Hard or Technical skills can get you a job…
    • But what keeps you climbing the ladder of success are your Soft Skills & Etiquettes..
  • 5.
    • People often speak of good manners as an accomplishment . One should speak of them as a duty
    • But what are good manners?
    • Such manners that society recognizes as being agreeable & acceptable to men…
    • … Manners that replace rudeness, crudeness and coarseness with gentle behaviour and finesse
  • 6.
    • Every individual should observe the laws of politeness
    • It is the expression of good-will and kindness
    • It promotes both – beauty & gentleness in the person who possesses it; and happiness in those who are about him
    • It is a duty , and should be a part of every formal training
  • 7. Business & Workplace Etiquette
    • “ Treat People as if they were what they ought to be and you help them to become what they are capable of being ”
  • 8. Business & Workplace Etiquettes -
  • 9. Showing Respect
    • We all want respect , no matter what age we are, no matter what position we hold or what job function we do
    • The key is to know that each person , no matter how long they've worked or how adept their skill-set, deserves respect , because we are all human beings
  • 10. Some Rules…
    • Address people by their formal name when meeting them for the first time , unless introduced to them only by their first name
    • Address everyone formally until they ask you to use their first name
    • Do this with everyone you meet, it's a sign of respect
  • 11.
    • Introduce everyone , no matter who they are
    • To break barriers between different age-groups, genders and nationalities, make people feel valued
    • The best way to do this is to introduce people to others whenever the opportunity presents itself
    • Introducing others shows you’re etiquette savvy and helps you make important allies too
  • 12.
    • Be the first to extend your hand for a handshake, and look the person in the eye
    • This small act of courtesy goes a long way in making sure all people work well together
  • 13.
    • Give a good handshake that conveys the message, "Welcome! I'm open to engage in conversation with you!"
    • Limp handshake ? Work on improving it ,as instead of showing your warmth, confidence and charm it exposes your lack of it !
  • 14.
    • Say " Please " and " Thank you "!
    • This little courtesy is vital to show respect
    • It makes people understand you appreciate what they can do or have done for you
    • Forgetting a basic courtesy such as a "please" or "thank you" shows lack of appreciation and concern for others which is disrespectful and degrading
  • 15.
    • Never interrupt someone
    • In casual work environments, people can easily forget basic courtesy, and interruption can sometimes becomes a real problem
    • Remember that it’s always rude to interrupt , especially when someone is making an important point or addressing a group
  • 16.
    • Walking unannounced or uninvited into someone’s office is another form of interruption , and it makes a bad impression
    • You may not need to make an appointment to see your boss or a colleague, but you should always make sure the person is not busy when you want to talk
  • 17.
    • Remember…
    • Start with consideration and respect
    • No matter whom you come in contact with, that person deserves being treated with respect and dignity
    • Even if you dislike someone for his or her behavior, you’ll come out on top if you maintain a respectful manner
  • 18.
    • " A true professional treats others with respect, and expects the same from them ."
    • This doesn't mean you have to let people step on you , but it does mean showing concern for their feelings, respecting their opinions, and being honest with them
    • If you think someone else is mistreating you, deal with it and tell them you won't tolerate disrespect."
  • 19. Kindness
    • Anyone who thinks that kindness isn't a necessity in today's work environment isn't thinking
    • Kindness is one of the most important skills in dealing with people of all ages
    • Every living thing responds to kindness. Use this skill for good results in handling people
    • Help others whenever you possibly can
  • 20.
    • Help your juniors and subordinates… Don’t bully them or allow your peers to do so
  • 21. Refrain from Gossip
    • Keep gossip or hurtful information to yourself
    • Do not spread rumors or encourage them
    • Gossiping is against the principles of kindness
    • Would you like someone to gossip about you?
  • 22. Respect everyone’s privacy…
    • Do not eavesdrop on anyone. It is a RUDE thing to do !
    • Give each individual the space he or she is due, as you would expect to be given your own space and privacy
    • Respect their individuality and privacy
  • 23. Do not encourage or indulge in politics at workplace …
  • 24. Refrain from Politics !
    • Indulging in Office Politics is against the accepted norms of Etiquettes…
    • Refrain from getting involved in such politics
  • 25.  
  • 26. Integrity
    • Maintain your integrity at all times
    • When you make a promise or give your word, you need to follow through on it
    • If you are unable to keep the promise or fulfill the commitment, you must be prepared to make amends and set things right
  • 27.
    • Remember…
    • Trust is fragile ...
    • Very easily broken and very difficult to regain
    • Only People with integrity are the people we can trust !
  • 28. Mind Your Language !
    • Language counts
    • Your point won’t come across any better if you use rude, derogatory, or obscene language , no matter whom you’re addressing
    • Talk like a professional and you’ll be seen and treated as one
  • 29. Choose Your Company Carefully…
    • Be careful which “crowd” you associate with
    • It may be more fun to hang out with the group that talks loudly, cracks jokes, and ridicules coworkers, but doing so could leave a bad impression with the boss & others
  • 30.
    • It’s nice to fit in, especially when you have to spend so much time with the same people...
    • But the office isn’t a place where you hang out with friends and get boisterous. It’s a place to get work done !!
  • 31. Keep your productivity high… You are paid to work, so work ! No goofing in office hours !
  • 32. Practice
  • 33. Leave gender out of the equation
    • Coworkers are peers, regardless of gender
    • Be sensitive towards female colleagues
    • Of course, dirty jokes, off-color remarks, and discussion of certain private matters are an absolute no-no . Period.
  • 35.
    • Sexual harassment has no place at work, or for that matter, in civilised society
    • Do not allow or tolerate such behaviour
    • If you observe such behaviour, speak out against it
    • Remember, it is also a punishable offence !
  • 36. Gender Discrimination
    • Do not discriminate against female colleagues. Allow them equal opportunities
    • Be aware that what men can do, women can also do , and maybe even do it better !
    • Respect them as equals and acknowledge their contribution
  • 37. Office Equipment
    • It’s there to make your work easier… Use it judiciously
    • Handle all office equipment carefully
    • Care for it as you would for anything that you owned
    • Remember, misuse of office equipment leads to breakdowns, affecting your productivity
  • 38.
    • Misuse of equipment also includes using it for your personal work
    • Office Telephones, Computers, Photocopiers, Transport & Stationery items etc are meant for Official use only
    • Avoid using them for your personal work
    • Respect the trust that your employer has placed in you… do not violate it
  • 39. Always keep these basics in mind…
    • Understand that nobody is born with these etiquettes. One has to study & learn them
    • They can also be learnt by observing others and imbibed… by the process of Vicarious Learning
    • But neither are these difficult to learn or put into practice
  • 40.  
  • 41. And… … YOUR decision !
  • 42.
    • All it takes is the right Attitude !
    • Do you have it in you ?
  • 43. Thank You ! Questions ?