Listen to understand your clients' goals and perspectives, communicate clearly by showing not telling, and cover yourself with written documentation while maintaining a polite yet firm demeanor.

1. Client Communication
A User-Centered Approach

2. User-Centered Approach

3. User-Centered
Approach
Listen. Learn your audience.
Walk in their shoes.
Know their goals.

4. Communication is hard.

5. Communication is
hard.
Miscommunication is the norm.
Try hard; Clarify; Repeat; Confirm.
Show, don’t tell.

6. Avoid abuse.

7. Avoid abuse.
Put everything in writing.
Use forms, agreements, & contracts.
Be polite, but firm.