R&R Technology Services provides repair and import/export services in India. It aims to provide quality repair solutions and facilitate business through IOR/EOR services. R&R's strengths include its technical expertise, commitment to timely delivery, and quality focus. It offers repair services for various network products as well as IOR/EOR services to act as an importer or exporter on behalf of clients without a direct presence in India. R&R positions itself as available 24/7 to support customers in key industries like IT and telecom.

1. Project On INTERNATIONAL MARKETING Prepared by PGDFT – 45 : Pradnya Bakkar Monali Bhoir Sarika Patil Arpana Vichare Swati Dabekar Rohan Lokhande

8. PRODUCT : We offer Repair & IOR/EOR Services Repair : All Network products (Cisco Routers, Nortel Cards, Modems, PCs, Monitors, Tape Drives, Servers, Pegasus Printer, OKI Printers, Fujitsu Printers etc) IOR/EOR Services : Importer on Record In order to import and sell your merchandise here in India, it is essential that you have a fiscal presence in this country. Repair & Return offers low cost solutions for businesses, which do not have a direct presence in India, but would like to sell and support customers without a direct presence here. Repair & Return offers you Importer On Record Services, to businesses located outside of India. Repair & Return would act as an Importer on behalf of the end customer, where all transactions are undertaken by R&R and delivered to the customer. We can arrange for the importation of goods, handle receiving and warehousing of merchandise and forward logistics to final destination. Exporter on Record During International Repair & Return services, goods would need to be channelled from end users to be sent to Repair Vendors outside the country, in which case Repair & Return would offer Exporter on Record services to re-import the repaired goods back into the originating country. A major advantage in this scenario would be that the repair vendor does not have to get involved in import/export clearance. Marketing Mix :

10. Re-Import : IOR Service Charges (excluding VAT) R & R Charges(Rs.) Competitor Charges (Rs.) Service Charges Min 5000 5500 Max 11000 12000 OR 0.35% shipment value whichever is higher Other reimbursable Charges GR Waiver closure charges 1000 1000 Documentation Charges per shipment 600 600 Examination, Repacking, Loading & Unloading during Customs examination 275 per pkg 275 per pkg OR Min per shipment charges 1700 1800 Domestic Transportation Charges At actuals At actuals Statutory expenses (AAI charges, Stamp duty, Xerox charges) At actuals At actuals Freight Charges At actuals At actuals Custom duty pay by Customer At actuals At actuals

11. Repair Charges : Charges R & R Charges (Rs.) Competitor Charges (Rs.) Repair Service Charges 500 per h/w 750 to 1200 per h/w Part Replacement Charges At actual + 5% At actual Part Replacement under Warranty Nil Nil Service Charges for warranty parts 500 per h/w 1000 per h/w Freight At actual At actual Note : All Charges are excluding local VAT

12. PLACE : All Metro Cities in India and some part of other countries Indirect Repair Service Direct Repair Service

14. Political : Govt. of India more focusing Foreign Exchange to make countries economy very strong hence Govt. encouraging manufacturers, Services providers for exports. Providing duty drawbacks, incentives etc Economic : Indian economy is moving upward direction, have more business opportunities to MNC’s planning to invest in India which in turn increase Repair activities and IOR & EOR Services Sociological : The more investment in country the more business opportunities Technology : R&R Services is related to the Telecom equipments, since India growing into Technology, Businesses need more expert engineers for repairing the Technology related products and service them. Legal : R&R Company is being incorporated in Registrar of Companies. Application for IEC & PAN Card submitted. License from DoT for wireless or high bandwidth products to be taken by Customer. Remittance. Environmental : Good opportunities for AMC’s in India vise versa. Companies more focusing on updating their work environment with latest technology. Usage of technology in India people mind. PESTLE ANALYSIS :

15. Q & A

16. Thank You