Bug trackingworkflow

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  • 1. TFS Work Items Workflow Petro Porchuk 03/29/2011
  • 2. ?
  • 3. The Goal is – to clarify
  • 4. Agenda Roles Email Notifications Work Item Types User Story Workflow Prioritizing Bugs Bug Workflow Task Workflow Q&A
  • 5. Roles Manager/Admin – unlimited permissions DEV – Developer – Create Tasks (Create Bugs, Create User Stories) – Resolve Bugs, User Stories – Close Tasks QC – Quality Control Engineer – Create Bugs, Tasks (Create User Stories) – Close Bugs, User Stories, Tasks – Reopen Bugs, User Stories Tasks USER – End User Representative – Create Problem Reports – Close Problem Reports – Reopen Problem Reports
  • 6. Email NotificationsWe need email notifications each time a work item is being moved through the workflow to quickly know what to do and don’t bother one another with stupid questions like: “Are you done with the story, so I can test?”, “Have you done with testing, how it went?”.We need to use the tool we have for that – TFS. DEV  QC – Active US/Bug has been assigned – Active US/Bug has been moved to to. (New, Reopened, Edited). Resolved and Assigned to. – Worked on US/Bug has been – Worked on US/Bug has been closed. closed.
  • 7. Work Item Types User Story - one or more sentences in the everyday or business language of the end user that captures what the user wants to achieve. Before a user story is to be implemented, an appropriate acceptance procedure must be written by the customer to ensure by testing or otherwise determine whether the goals of the user story have been fulfilled. Bug - a program defect, which is usually found and described as a failure (deviation between actual and expected behavior). Usually filed by QA. Task - an activity that needs to be accomplished within a defined period of time. Is usually a sub-item of a Bug, User Story Problem Report – an unverified report, usually filed by PM or user. After positive verification a bug report is created. Bug report changes are automatically reflected in the problem report
  • 8. User Story Workflow Active (New) Assign Unassign Email to (Admin) (Admin) DEV Rejected/Out of Scope/ Abandoned Active (assigned) (QC, Admin, DEV) Code complete and unit tests pass Build is available for QC (DEV) Acceptance tests fail* (QC) Resolved Assign Unassign Email to QC (DEV) (DEV) Resolved (assigned) Acceptance Closed in tests pass Error Reintroduced in (QC) (QC) Scope/Closed in Error (QC) Closed Email to DEV & QC involved
  • 9. Acceptance tests fail At least: 1 * Critical Issue OR 1 * High Issue OR N * Medium Issues, where N is too many
  • 10. Prioritizing Bugs Priority (When it should be fixed?)  Severity (What it affects?) The level of (business) importance assigned The degree of impact that a defect has on to an item, e.g. defect. the development or operation of a component or system.Priority Description Defined By Severity Description Example Defined By 1 The bug is Critical Bug Reporter 1 (Critical) An Absolute Blocker. Unable to Start or Bug for business Use Application. Reporter needs. Must be Crash. fixed ASAP 2 (High) Serious Failure. Direct Unable to Create Bug 2 Very important Bug Reporter argument against the new row. Unable to Reporter issue to be fixed Acceptance Criteria edit existing rows. Data loss. 3 Highly appreciated Bug Reporter 3 (Medium) Regular bug. Affects very few Keyboard shortcuts Bug to have of potential users. Not do not work. Reporter blocking anything Validation missing 4 Nice to have Bug Reporter 4 (Low) Minor issue, not affecting Cosmetic UI issues, Bug anyone at all, just annoying grammar errors Reporter
  • 11. Prioritizing Items Stack Rank (What you shall work on first) -is the traditional method Product Owners use to rank/prioritize their product backlog items. The lower the stack rank the higher the priority the work item is
  • 12. Bug Workflow Active (New) Assign Unassign Email to (QC) (QC) DEV As Designed/Cannot Reproduce/ Active (assigned) Deferred/Duplicate/Obsolete (DEV) Fixed (DEV) Not fixed/Test Failed (QC) Resolved Assign Unassign Email to QC (DEV) (DEV) Resolved (assigned) Email to Verified DEV & QC (QC) involved Regression/Reactivated (QC) Closed
  • 13. Task Workflow Active (New) Assign Unassign (QC, Admin, DEV) (QC, Admin, DEV) Active (assigned) Deferred, Cut, Obs olete (QC, DEV, Admin) Completed (QC, DEV, Admin) Reactivated (QC, DEV, Admin) Closed
  • 14. What we still lack? WHO IS DOING WHAT AT THE MOMENT ?IS THE FIX/NEW CODE AVAILABLE FOR ME TO TEST
  • 15. (Proposed) Bug Workflow Active (assigned) Email to Start Work Stop Work DEV (DEV) (DEV) As Designed/Cannot Reproduce/ In Progress Deferred/Duplicate/Obsolete Fixed Email to QC (DEV) (Work done by DEV) (DEV) Not fixed/Test Failed (QC) Pending Build Build Available Email to QC (TFS) Resolved (assigned) Verified Email to (QC) DEV & QC involved Regression/Reactivated (QC) Closed
  • 16. Summary We need Work Item STATES for following the right Development Process. Email notifications provide immediate heads up
  • 17. SummaryEach particular state means some work needs to be done by relevant department: – An Item mustn’t be RESOLVED if there some known developer work still needs to be done. Existing Critical bugs are the case – An Item mustn’t be CLOSED if QC has something to test
  • 18. SummaryThe only reason a Work Item is not being transferred to the next state – is progress on it. If you are done with it, immediately move it forward with the STATE
  • 19. Summary Use appropriate REASON while transferring Work Items through the workflow
  • 20. Summary Do not hesitate to put comments in the History section for cases there are not relevant REASON as well as for other cases
  • 21. Q&AQ: What if I have a reason, which is not included in the Reason Dropdown?A: Feel free to select the most suitable one and put your comments in the History field. Don’t be miserly for comments.Q: (DEV) What if I want to pass to QC non-finished Story to test?A: Fire away! But don’t make it RESOLVED. QC won’t file bugs – only inform you about the Smoke Test results. It’s your deal. Beneficial for close collaboration. Should not be a common practice.Q: (DEV) When shall I make an Item RESOLVED?A: When you complete all the work on it, and (theoretically) it should go on Production, if no critical bugs. Also when QC is able to access the test object.Q: (QC) What if I found S1/S2 issue, and developer is asking me not to reopen the Story for several minutes, the fix is being prepared?A: Go for it, but if you really going to have the fixed build in 1-2 hours. If it lasts longer – reopen the Item with the issue linked.Q: (ANYONE) Would like to introduce new feature.A: Make a list of. Come up with the proposal in the Status Meetings. Introduce “Improvement Iteration”Q: Parent -> Child Stories in the BacklogA: TODO
  • 22. Contacts Europe Headquarters US Headquarters 52 V. Velykoho Str. 12800 University Drive, Suite 250 Lviv 79053, Ukraine Fort Myers, FL 33907, USA Tel: +380-32-240-9090 Tel: 239-690-3111 Fax: +380-32-240-9080 Fax: 239-690-3116 E-mail: info@softserveinc.com Website: www.softserveinc.comThank You!Copyright © 2011 SoftServe, Inc.