We have launched medium service to cover gap of Offsite services in Telecom, IT and electronic products. We offer one point solution to customer, Traders and Brands. Customer s are benefited to avoid all hassles and get Door Step convenience, Traders are free from customer escalations and Brands gets opportunity to reduce Infra,monitoring and other expenses. Under one umbrella we developed option to acquire multiple products and brand customers. PICKmE offers Smart Services, a 100% hassle free solution to cover bridge between customer and company setup. Customers are more stressed and upset on the thought of personally visiting the service center, rather than the problem faced with product. Companies are struggling to provide best service experiences due increasing infra and monitoring cost. Products are going advance but services are still orthodox. We found solution to bridge the GAP. Today Telecom & IT industries have Offsite Service process, where customers suffer most. They are forced to visit service center and go through all hassle which consume, not much available time, efforts and unwanted cost. In other hand companies are working and spending huge expense to improve customer service experience but today customer want and demand every small thing at door step. PICKmE Concept and Services is one solution .We bridge the gap and offer services at customer door steps Customer Pain Point: Current Process of Services for Gadgets are still orthodox and not matching customer need and convenience. Customers are forced to visit service center and problem starts with searching address, driving to interior locations, facing traffic and parking issues, high waiting time and revisits for deliveries. Even similar or less worth products get door step services ,So why not for Mobiles, Camera and other handy Gadgets. PICKmE are pioneer in bringing the concept of “Customer’s Representative” to India. Within a year of its inception, PICKmE eSolutions India Pvt. Ltd., today close 4500 calls in a month and associated with Big market Players. Our Key Associate Partners - HYPERCITY - MTS INDIA - STAPLES INDIA - TVS-E (FOR DELL)

1. PICKmE eSolutions India Pvt. Ltd
One solution to “BRIDGE THE GAP OF OFFSITE SERVICE PROCESS” in Telecom and IT sector.
Vision
 PICKmE Services is dedicated to developing innovative services and efficient processes
that create new service standards and enrich people's lives.
 PICKmE Services, a option to reduce Service expenses and cost for Companies and Trade.
 Redefine standards of services to offer Door step convenience & 100% hassle free service
experience.
www.pickmeindia.com

2. Ö Background
‡ DOOR STEP SERVICE ‡ ONSITE SERVICE ‡ OFFSITE /CARRYIN SERVICE
Just Think ! If from tomorrow We cannot imagine our life without Gadgets are more than a part of
not coming at your door ? Goods, What if have problem ? Our life, What if have Problem
Convenience offered against need Engineer will visit your place and You have to visit service centers
and today we demand it. resolve it . which require time, cost and effort
from your busy life

3. Ö Customer Pain
‡ Offsite / Carry-in Service
Customer Brand Service Center
GAP
Hassles
Drive to Center Parking Issue Waiting Time Repair Delay Time Repeat Visit
Minimum : 24Kms Minimum: 98% Minimum : 45min Minimum :48Hours Minimum : 60%
‡ Company Pain : Increasing Expenses
Ø Service Network Ø Skilled Manpower Ø Hospitality Ø Maintenance

4. Ö PICKmE Solution
‡ For Customer (Zero TIME, Less Cost) ‡ For Brands (Less Cost, More Satisfaction)
PICKmE bridge the GAP , We represent PICKmE bridge the GAP , We take Brand
Customer from PICK up to DROP Service at customer door
› Pickup to Drop, Hassle free Service › Problem of short/small service network.
› Repair from Brand Service center. › Assure hassle free service experience.
› Priority Service and Status Updates . › Reduce Infra & monitoring cost.
Ø Offsite Service Ø PICKmE Service Ø Today Customer Ø PICKmE Customer
Smart Tool Calculator Distance Time Cost Solution
By Car 24kms 4.0Hrs 170 › Focus on actual repair Skills and results
› Distance will not affect service standards.
By Auto 24kms 4.5Hrs 225
› Less escalations, better management.
0kms 0.1Hrs 0.27
By PICKmE
 › Reduce aesthetic expenses

5. Ö PICKmE Today
SMART CARD SMART SERVICE SERVICE CALL
Only with new With any age For any age
purchase with product, Will be product, Single
Rs.99* in company first Rs.199* activate after Rs.149* To & Fro Visit.
year warranty 7days of Card
One Year One Year purchase date
One Visit
Unlimited Unlimited To &Fro
Visits Visits
Source Associates Actual Prospect
SERVICE CALL
TVS to expand services in
Rs.149* • Associates 4000 Delhi NCR,Chennai &
One Visit • Outbound Calls Calls/Month Bangalore
SMART CARD
In pipelines want PAN India
• Local Retailers 3000 - HTC India
Rs.99* • Retail Chains Cards/Month - Huawei India
One Year • Website - Infibeam
SMART SERVICE
• Website
Rs.199* New
• Outbound Calls
One Year

6. Ö PICKmE Model
‡ Work Flow • Deliver unit
• Handover documents
• Collect Unit From Request for Visit
Service center
• Appointment for Step 6 Step 1
delivery
• Create JOB Sheet
• Inspection of Unit
Step 5 • Collect required
Job no.
XXXX Step 2 Documents
• Follow up with Expected WO No, XXXX
Service Center delivery Date X Service
Center,
• Update to mm/dd 12:00 • Visit Nearest Service
02235353636
Customer Center
• Register Call and
Step 4 collect Work order
Step 3
‡ Support Function
‡ PICKmE Buddy
Ø Call Center Ø Data Ø Safety Ø Performance PICKmE Buddies are semi
technical trained , who can
 In transit Insurance  Same Day Pickup understand Technical concerns
 Special Cushion Bags  Auto Updates of product, inspect /do first level
 Identity  Priority Services screening , so they are capable
 Documentation to convey better to Brand
authorized service centers.

7. Thank You
Value Time , can invest in more for better purpose
GAIN YOUR TIME
www.pickmeindia.com