User needs in agile web content My talk at the Agile Content Meetup at the Book Club, 23 March 2015 on how we focus on user needs when creating content on GOV.UK. Also includes how to validate user needs, acceptance criteria and checking that user needs have been met.

1. Tuesday, 24 March 15

2. @pnplondonPersis
Start with
needs*
*user needs not government needs
Tuesday, 24 March 15

3. Focus
on user
needs
Tuesday, 24 March 15

4. h"ps://www.gov.uk/register-­‐to-­‐vote
Tuesday, 24 March 15

5. @pnplondonPersis
User
stories
Tuesday, 24 March 15

6. @pnplondonPersis
As
a
...
I
want
to
...
so
that
I
can
...
Tuesday, 24 March 15

7. @pnplondonPersis 7
As
a
UK
resident
I
want
to
get
my
details
on
the
electoral
register
so
that
I
can
vote
Tuesday, 24 March 15

8. @pnplondonPersis 8
As
someone
who
lives
in
2
places
(like
a
student)
I
want
to
know
where
to
register
so
that
I
can
vote
without
breaking
the
law
Tuesday, 24 March 15

9. @pnplondonPersis
As someone who is registered to
vote
I want to apply to vote by post
so that I can vote even if I am
away
9
Tuesday, 24 March 15

10. @pnplondonPersis
Validate
needs
Tuesday, 24 March 15

11. @pnplondonPersis
Is this a user story?
As a voter
I want to understand first past the
post
so that I can vote
11
Tuesday, 24 March 15

12. @pnplondonPersis
As a voter
I want to understand how the
election system works
so that I can judge if the system
is fair
12
Tuesday, 24 March 15

13. @pnplondonPersis
Acceptance
criteria
Tuesday, 24 March 15

14. @pnplondonPersis 14
Story is ‘done’ when the
user can:
•register online
•download a form to
register to vote by post
•post the form
Tuesday, 24 March 15

15. Tuesday, 24 March 15

16. @pnplondonPersis
Track your
user needs
Tuesday, 24 March 15

17. h"ps://www.gov.uk/register-­‐to-­‐vote
Tuesday, 24 March 15

18. h"ps://www.gov.uk/info/register-­‐to-­‐vote
Tuesday, 24 March 15

19. Tuesday, 24 March 15

20. Tuesday, 24 March 15

21. @pnplondonPersis
Ask users....
Tuesday, 24 March 15

22. @pnplondonPersis 22
As
a
UK
resident
I
want
to
get
my
details
on
the
electoral
register
so
that
I
can
vote
Tuesday, 24 March 15

23. @pnplondonPersis
The benefits
Tuesday, 24 March 15

24. @pnplondonPersis
•The ‘irreducible core’
Tuesday, 24 March 15

25. @pnplondonPersis
Tuesday, 24 March 15

26. @pnplondonPersis
Tuesday, 24 March 15

27. @pnplondonPersis
Book a driving test
£6.62 - post
£4.11 - phone
£0.22 - online
Tuesday, 24 March 15

28. @pnplondonPersis
Why user needs?
• shared language and goals
• less wasted effort
• spreadsheets
• measurable results
• find what’s broken (and fix it)
• save money
28
Tuesday, 24 March 15

29. @pnplondonPersis
Persis Howe
GOV.UK
@pnplondon
Tuesday, 24 March 15