Houston Process Server offers electronic document management, a comprehensive “Client Portal” for tracking and transparency, 21 local offices, GPS tracking on attempted serves, and 30 years of experience with the Texas court system.

1. 5 Tips for Selecting a Houston Process Server.
1 - How much local experience does the process server have?
It's important to select a process serving company that has direct experience dealing with the courts.
The process server should know which courts accept e-filing and how many attempts are needed for sub
service (rule 106). If they are well established then they will have their own baskets at the court.
2 - What is their successful serve rate on papers? What is the average amount
of time to serve a paper?
The successful serve rate is a simple metric to calculate for a Houston Process Server. You take the total
number of papers for the month and divide it by the total number of served papers for the month. A
successful process serving company in Houston should maintain a successful served percentage above
85%. If the serve rate is lower than 85%, I would look elsewhere.
Ideally, you will want to work with a Houston Process Server that serves 50%+ of its papers in the first 10
days. If you have experienced delays in service, no attempts on the address within the last 5 days then I
would be looking for a new company that can provide better service. How long it takes a process
serving company to serve a paper is a good indication of their ability to manage your citations.
3 - What is their technology like? Do they have a client portal?

2. The way Houston Process Servers manage citations and communicate with clients has changed. If you
are currently working with a process server that runs everything off of their cell phone then you need to
be looking for a new company to service your papers. Now granted, they might be good at serving
papers but times have changed. I believe an online “Client Portal” is key to managing citations. It allows
clients to view papers in real time, receive status updates on key activities that influence the completion
of the paper, and it gives control back to client.
Want to learn more about online client portals? Then watch this short tutorial - Houston Process Server
If the service company hasn’t been able to full fill its obligation in managing the citation then the “Client
Portal” is the score card that allows the customer to make an informed decision on continuing the
relationship or to move on to another process server.
4 - Are they affiliated with professional organizations in the process serving
community?
There are national associations and local state associations that require their members to adhere to a
higher standard in the process serving industry. If the company you are working with or you are in
negotiations with does not belong to one of the following associations then I would look elsewhere.

3. · NAPPS – National Association of Professional Process Servers
· TPSA – Texas Process Servers Association
· NARCA – National Association of Retail Collections Attorneys
5 - What are the most common things that go wrong when processing and
serving a citation?
The one thing you should take away from this tip is that it pays to work with a Houston Process Server
that has 10+ years of experience serving papers. I have compiled a short list of things that go wrong in
this industry. Most experienced process serving company can make adjustments on the fly and work
around these problems quickly so that your citations get served in a timely manner.
· The court clerk inputs the wrong address on the citation
· Incorrect information gathered on the subject to be served (i.e. wrong address, wrong phone…)
· No attempts made on a Saturday
· Some courts still demand that the return of service be notarized
In addition to asking these questions and doing your homework about each Houston Process Server
you're considering, trust your gut. If a company doesn’t have a client portal or cannot tell you their
performance metrics then you should keep looking. The worst thing you can do is give them your paper
and deal with the headaches 2 weeks later when nothing has been done and they won’t return your
phone calls.
If you have any additional questions or comments then contact me directly.
https://www.pcpusa.net/