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The value of cloud computing to ITSM

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Patrick Keogh
Patrick Keogh

The document discusses how cloud computing services can support IT service management (ITSM) processes by providing capabilities that are cheap or free, highly scalable and available, and can be rapidly deployed. It outlines various software as a service (SaaS) and cloud-based tools that were either purpose-built for or can be repurposed for ITSM activities like meeting scheduling, learning management, workflow management, surveys, and hosted ITSM solutions. While these tools provide benefits like reduced costs and improved scalability, the document also notes some risks around flexibility, data control, and privacy that users must evaluate when selecting cloud-based options.

Technology
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The Value of Cloud Computing to ITSM Patrick Keogh Lucid IT [email_address]
Abstract ,[object Object]
Why cloud computing for ITSM? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SAAS ,[object Object],[object Object],[object Object],[object Object],[object Object]
Cloud computing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Risks ,[object Object],[object Object],[object Object]
Open Source or Proprietary? ,[object Object],[object Object],[object Object],[object Object]
Disclaimer ,[object Object],[object Object],[object Object]
General purpose/repurposed tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Built to suit ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Doodle ,[object Object],[object Object]
Google Calendar ,[object Object],[object Object]
Moodle ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Second Life ,[object Object],[object Object],[object Object],[object Object]
Google Docs (or other similar) ,[object Object],[object Object]
Slideshare ,[object Object],[object Object]
Workflow and BPM ,[object Object],[object Object],[object Object],[object Object],[object Object]
Wikis, blogs etc. ,[object Object],[object Object],[object Object]
Purpose built ITSM Solutions
How much ITSM do you need? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Evaluating a cloud ITSM solution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Knowledge Management ,[object Object],[object Object],[object Object]
Hosted ITSM Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object]
Questions / Comments?

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The value of cloud computing to ITSM