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Pardot – Phase 2



     @marcusgrimm
     @nxtbook
65%
          Magazine
 25%
Catalog               10%
                     Collater
                       al
10%
2007




       2008




              2009



                     2010
No Silver Bullets for Us
Sales Ready Lead?
– Once we can assign a prospect, we DO
  assign a prospect
– Our lead to close time is relatively short
– Our salespeople are relatively unbusy
– The other ways our salespeople spend
  prospecting time are even less productive
Timing is Everything
– Marry drip campaigns to sales cycles
– Velocity to opportunity report
– Lead creation to opportunity won = 91 days
– Lead creation to opportunity lost = 108 days
Funnel Schmunnel
• Never let a good story get in the way of a
  better sale.
• Check your email CTR rates and front-
  load your campaigns
4 Key Campaigns
– Our Drip Campaigns
– 9 day - REP NOW
  • 108 days, average CTR of 4.43%
– 18 day
  • 216 days, average CTR of 6.15%
– 30 day
  • 365 days, average CTR of 2.38%
– Accelerator (25% of the 30 day)
  • Turns a 30 into an 18 (10.86%)
     – Because we don’t have an endless supply of content…
       yet.
No Duh
– Use our Product as the product
  • While we’re educating, we’re also selling.
EU Law
• Disclose to visitors that you’re using
  cookies
• Reverse IP look-up
Simple But Effective
3 Tactical Moves
  – Personalize emails from reps w/ head shot
  – Overlapping territories – create rep group
  – The infamous 13th email and what it taught us
Not Figured Out, Yet.
Challenges we face:
  – Dynamic content critical in our industry
  – Thinking through a different strategy for our
    high-touch, high service business
  – We are relatively small
  – Improving our conversion ratios: 2.0% of all
    website visitors become prospects, and 9.7%
    prospects become opportunities.
  – Brand new website launching any minute
The New Website
• Samples will have mini case studies
• Forms everywhere
• Sticking to form handler, rather than forms
Thank you!



  @marcusgrimm
  @nxtbook

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Pardot Elevate 2011: Pardot "Phase 2" Case Study

  • 1. Pardot – Phase 2 @marcusgrimm @nxtbook
  • 2.
  • 3. 65% Magazine 25% Catalog 10% Collater al
  • 4. 10%
  • 5.
  • 6.
  • 7.
  • 8.
  • 9. 2007 2008 2009 2010
  • 11.
  • 12. Sales Ready Lead? – Once we can assign a prospect, we DO assign a prospect – Our lead to close time is relatively short – Our salespeople are relatively unbusy – The other ways our salespeople spend prospecting time are even less productive
  • 13. Timing is Everything – Marry drip campaigns to sales cycles – Velocity to opportunity report – Lead creation to opportunity won = 91 days – Lead creation to opportunity lost = 108 days
  • 14. Funnel Schmunnel • Never let a good story get in the way of a better sale. • Check your email CTR rates and front- load your campaigns
  • 15. 4 Key Campaigns – Our Drip Campaigns – 9 day - REP NOW • 108 days, average CTR of 4.43% – 18 day • 216 days, average CTR of 6.15% – 30 day • 365 days, average CTR of 2.38% – Accelerator (25% of the 30 day) • Turns a 30 into an 18 (10.86%) – Because we don’t have an endless supply of content… yet.
  • 16. No Duh – Use our Product as the product • While we’re educating, we’re also selling.
  • 17. EU Law • Disclose to visitors that you’re using cookies • Reverse IP look-up
  • 18. Simple But Effective 3 Tactical Moves – Personalize emails from reps w/ head shot – Overlapping territories – create rep group – The infamous 13th email and what it taught us
  • 19. Not Figured Out, Yet. Challenges we face: – Dynamic content critical in our industry – Thinking through a different strategy for our high-touch, high service business – We are relatively small – Improving our conversion ratios: 2.0% of all website visitors become prospects, and 9.7% prospects become opportunities. – Brand new website launching any minute
  • 20. The New Website • Samples will have mini case studies • Forms everywhere • Sticking to form handler, rather than forms
  • 21. Thank you! @marcusgrimm @nxtbook