#1 BEST PHRASE“How can Ihelp you?” Customers appreciate the opportunity to explain exactly what they want and need from the service experience
#2 BEST PHRASE “I can solvethat problem.” These magic words convey that a knowledgeable solution is imminent
#3 BEST PHRASE“I don’t know,but I will find out.” Customers certainly appreciate the honesty in this response, but even more the integrity that you will take responsibly in finding the answer personally instead of passing the buck
#4 BEST PHRASE “I will takeresponsibility.” Again, customers certainly appreciate the honesty in this response, but even more the integrity that you will take responsibly in finding the answer personally instead of passing the buck
#5 BEST PHRASE“I will deliver on time.” Meeting set timelines and providing a prompt service experience is something everyone who’s ever had to wait on hold or has had a project’s completion perpetually postponed can appreciate.
#6 BEST PHRASE“I appreciate your business.” Perhaps the best of the six at the end of the day; a step above “thanks,” the word “appreciate” conveys genuine care
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