SAP and Browser settings- Support

1. Use this Job Aid to:
• Ensure that your browser
settings are appropriate
for the SAP system
BEFORE YOU BEGIN
You will need to know your operating system (Windows XP, Vista, Windows 7, Mac OS, etc.),
what browser you are using, and what version.
SAP Browser Settings
Browser Settings for SAP
Use this procedure to verify that your browser settings are appropriate for the SAP system. If you have any questions about
your browser version or settings, consult with your LAN administrator. Additional information about browser settings,
including Firefox can be found at https://know.it.jhu.edu/display/SAP/SAP+Browser+and+Other+Configuration+Settings and
http://h1support.johnshopkins.edu/.
Currently Supported Operating Systems and Browser Versions:
Windows 7 (Version 7.20sp3).............................................................................................IE 8, or 9; Firefox 3.6+
Other (Version 7.20sp3)................................................................................................. IE 7, 8, or 9; Firefox 3.6+
Windows All (Version 7.20sp7) .............................................................................................................................
MAC OS below 10.6+ (Version 7.20r5) ...............................................................................................Firefox 3.6+
Ctrl + Click the following appropriate Internet Explorer version to view required settings.
Internet Explorer 7 (IE 7)
Internet Explorer 8 (IE 8)
Internet Explorer 9 (IE 9)
Looking for previous versions of Firefox?
Firefox 3.0.x is no longer available for download!
Firefox 3.6.23 Browser Settings
Not Yet Supported by SAP:
• Safari
• Chrome
• Other Browsers
No Longer Supported by SAP:
Windows All (Version 7.10sp5).........................................................................................IE 7/8; Firefox 3.0/3.5
Windows XP (Version 6.40sp23).......................................................................................................... IE 6 and 7
MAC OS X All (Version 7.10r2) ..................................................................................................... Firefox 3.0/3.5
MAC OS below 10.6 (Versions 7.10 & 7.20)....................................................................................................ALL
Internet Explorer 6 Notice: As of November 7, 2010, SciQuest no longer supports Internet Explorer 6. SciQuest is the
provider for HopkinsSelect eMarketplace catalogs.
• If a user chooses to continue to use IE 6.0, we expect the eMarketplace catalogs will perform well, but the
vendor discontinued testing and validation for this browser version, so there are no guarantees. If a problem is
detected on this browser version only, it will not be corrected.
• SAP Shopping Cart Requesters using IE 6.0; please, contact your IT Team to upgrade your browser.

2. Wednesday, July 11, 2012 2
If you are using IE 7 you may need to make the following adjustments:
1. Tabbed Browsing Settings. If you are using IE7, make sure that
your browser will display the new SAP tabs correctly.
• Select “Internet Options” under “Tools” at the top of Internet
Explorer.
• On the “General” page, you will see a heading called “Tabs.”
Select “Settings” to the right of “Tabs” to adjust the settings
for SAP.
• Set the “Browser Settings” as shown below.

3. Wednesday, July 11, 2012 3
2. Trusted Sites. Make sure that two sites (in red below) are added to
the trusted sites tab in your browser.
• Select “Internet Options” under “Tools” at the top of Internet
Explorer.
• Select the “Security” tab immediately to the right of the “General”
tab.
• Click “Trusted sites” in the box at the top of the window and then
click the “Sites” button immediately below the box. The “Trusted
sites” popup window will appear.
• In the box that says “Add this website to the zone:” add these
sites:
*.johnshopkins.edu
*.erp.johnshopkins.edu
• UNcheck the box next to “Require server verification (https:) for
all sites in this zone.” Make sure you do this before you click “Add”
in the next step.
• Click the “Add” button to save your entry. It should then appear in
the “Websites” box.
• Click “Close” to close the window and save your entry.
3. Enable Downloads. While you are still on the “Security” tab, ensuring
that “Trusted Sites” remains the chosen zone, adjust the security level to
enable downloads from SAP.
• Click “Custom level…” to display the settings. Note that this box
may not be available, depending on your security settings. If you
do not see it, contact your LAN Administrator for assistance.

4. Wednesday, July 11, 2012 4
• Scroll down until you see the header called “Downloads.”
• Click the radio buttons to enable:
o Automatic prompting for file downloads
o File download
o Font download
• Click “OK” to save your settings.
• Click “OK” when you are back at the “Internet Options”
window to save your settings.
If you experience any difficulties completing any of these steps,
please contact your LAN Administrator.
4. Set up the Pop-up Blocker. Your pop-up blocker (if you have
it turned on) needs to allow pop-ups from SAP.
• Under the “Tools” menu at the top of Internet Explorer,
click “Pop-up Blocker.”
• If your Pop-up Blocker is turned off, you don’t need to do
anything further.
• If the Pop-up Blocker is turned on, then click “Pop-up
Blocker Settings” and the screen to the right will appear.
• Enter *.erp.johnshopkins.edu into the address field,
then click “Close” to save your settings.

5. Wednesday, July 11, 2012 5
If you are using IE 8 or IE 9 you may need to make the following adjustments:
1. Set up Pop-up Blocker. Your pop-up blocker (if you
have it turned on) needs to allow pop-ups from SAP. To
do this, follow steps below:
• Click Tools on the internet explorer menu
and a list of options appears.
• Hover on Pop-up Blocker until the list of options
options appears n the right.
• If your Pop-up Blocker is turned off, you don’t need
continue.
• If you Pop-up Blocker is turned on, the click
“Pop-up Blocker settings”.
• Enter *.erp.johnshopkins.edu in the address field.
• Click the Close button at the bottom of this window.

6. Wednesday, July 11, 2012 6
2. Trusted Sites. Make sure that *.johnshopkins.edu and
*.erp.johnshopkins.edu are added to the trusted sites
tab in your browser.
• Click Tools from the internet explorer menu.
• Click on Internet Options at the bottom of the list.
Click “Trusted sites” in the box at the top of the window
• Then click the “Sites” button below the box.
• In the Trusted sites pop-up window that appears type the
following websites in the “Add this website to the zone:”
field.
• sites:
*.johnshopkins.edu
*.erp.johnshopkins.edu
• Uncheck the box next to “Require server verification (https:)
for all sites in this zone.” Make sure you do this before you
click “Add” in the next step.
• Click the “Add” button to save your entry. It should then
appear in the “Websites” box.
• Click “Close” to close the window and save your entry.

7. Wednesday, July 11, 2012 7
3. Enable Downloads. While you are still on the “Security” tab,
ensuring that “Trusted Sites” remains the chosen zone, adjust
the security level to enable downloads from SAP.
• Click “Custom level…” to display the settings. Note that
this box may not be available, depending on your security
settings. If you do not see it, contact your LAN
Administrator for assistance.
• Scroll down the Security Settings pop-up window until
you see the header called “Downloads.”
• Click the radio buttons to enable:
o Automatic prompting for file downloads
o File download
o Font download
• Click “OK” to save your settings.
• Click “OK” when you are back at the “Internet Options”
window to save your settings.
• A security pop-up warning appears. Click the Yes button.

8. Wednesday, July 11, 2012 8
4. Compatibility Mode - you may need to make this
adjustment when using hosted catalogs:
• Select the Compatibility Icon at the top
of the page or click “Compatibility View”
under the “Page” menu.
• Failure to make the change will result in this
message screen when the shopper selects the
internal catalog under “Add Item”.
5. Browsing between sites with different security levels:
NEW MESSAGE!
A security message can occur when moving from one screen to
another in SAP and external websites. The difficulty is that the Windows
warning message has changed in IE 8 causing people to answer the
question incorrectly. This can disable users from browsing to
needed sites like certain external e-shopping sites.
• The IE 7 security message screen is:
You must answer “Yes”.
• The IE 8 security message screen is:
You must answer “No”.

9. Wednesday, July 11, 2012 9
6. Security Warning: A security warning will be displayed the first
time you attempt to attach a document in the SAP system. This
warning informs you of the secure nature of the applet you're
attempting to use and the certificate referenced in the warning
must be accepted in order to continue.
• Check the box next to the “Always trust content from this
publisher”. Failure to do so will cause this prompt to appear
again in the future.
• Click the "Run" button
Note: With the exception of application, server, or workstation upgrades, this messageshould not appear
again after the first time you see it!
If you experience any difficulties completing any of these steps, please contact your LAN Administrator.